University Hospital
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1350 WALTON WAY, AUGUSTA, GA 30901 USA

Address

1350 WALTON WAY, AUGUSTA, GA 30901 USA

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Phone

(706) 722-9011

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Consumer feedback about University Hospital

University Hospital
Reviewed from Google

2.8 out of 5 stars

natasha` ricardo
natasha` ricardo

1 out of 5 stars

posted 1 week ago

Worst service and staff I've ever seen. Been here for over an hour have not seen a Dr yet them they tell me my groans of pain is to loud in the e.r. Maybe if they moved with a sense of urgency their service would run more efficiently.

Jon Cates
Jon Cates

1 out of 5 stars

posted 1 month ago

I went through one of the most horrible experiences of my life being treated at this hospital. I went through emergency spinal surgery and the doctor did an excellent job, but everything else about being here was terrible. Got a wrong diagnosis the day before and sent home, very little help, no compassion, belongings stolen while in surgery, construction work above me the whole stay, very difficult to get food or water, no communication between staff. And before I left a piece of IV got stuck in my arm from a poorly trained staff. They said it didnt, but now its red and swollen and need to go to another hospital to get it out. Absolutley awful.

Gail Hendrix
Gail Hendrix

5 out of 5 stars

posted 2 months ago

I saw Dr Jeremy Wells my Oncologist. His staff is so in tune to his patients. Dr Wells is 5 stars. He listens and you know he hears your concerns and problems. He isn't at a computer, he is talking with you, the patient.

Paula G
Paula G

1 out of 5 stars

posted 4 months ago

Beware of Fraudulent Billing and Falsifying Medical Records! Went in for a low grade urgent situation. When the nurse came to draw my blood, I asked "What tests are being ordered?", and was told, "an RBC". When I received my bill, I was shocked to have over $1,000 in charges for multiple blood tests that were never disclosed to me, and 100% completely unnecessary. I called multiple times and spoke with multiple departments in regards to these charges, and was told that the "the consent for treatment that you signed includes ay tests or treatments that are considered necessary by the physician." I went back and re-read the consents that I signed, and no where on there does it say that I will be lied to, and not told what is being ordered or done to me upon asking. ACTUALLY, it says "you have the right to make informed decisions regarding your care. Inherent in this right is the right to consent to treatment, the right to refuse treatment, and the right to be informed about what will be occurring during the time of hospitalization". Quite the opposite of what actually occurred. Make sure to review your bill, because they'll bill you for whatever they please without your consent, and lie to you about it in the process.

Additionally, they will lie and falsify your medical record. The nurse that discharged us did our infant's newborn screen blood test. She told us it was done, and here was the paper on how to follow up, and gave us the instructions and receipt. When my daughter's tests were no where to be found, I called the hospital to find out what happened. The nurse at first stated that I refused the test all together. I disputed that claim, as two other witnesses were in the room with me when the test was done. The nurse then changed her story and said that she did not get enough blood and we refused to have our child re poked. Again, another outright lie, as two other witnesses were in the room and never once were we told there was a problem and our child had to be re-poked. I was told it's our word against the nurse's, and that the nurse now had documented our chart that we refused the test. Our child's life was potentially endangered by not having this newborn screening done, all because a nurse wanted to cover her tracks? Completely unethical and zero accountability and responsibility taken by the hospital.

Show Kindness
Show Kindness

1 out of 5 stars

posted 6 months ago

The nurses and Doctor were professional but if you are suffering from a mental Illness of ANY kind, please do NOT expect compassion or empathy..With that said, I appreciated them checking to make sure I was not suffering from a life threatening situation. As regards to my blood work, I find it unacceptable that I have to send off for my results and it not be in my chart like the nurse said it would... What’s up with that?