University Hospital
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Address

1350 WALTON WAY, AUGUSTA, GA 30901 USA

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Phone

(706) 722-9011

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Consumer feedback about University Hospital

University Hospital
Reviewed from Google

2.8 out of 5 stars

Gail Hendrix
Gail Hendrix

5 out of 5 stars

posted 2 weeks ago

I saw Dr Jeremy Wells my Oncologist. His staff is so in tune to his patients. Dr Wells is 5 stars. He listens and you know he hears your concerns and problems. He isn't at a computer, he is talking with you, the patient.

Paula G
Paula G

1 out of 5 stars

posted 2 months ago

Beware of Fraudulent Billing and Falsifying Medical Records! Went in for a low grade urgent situation. When the nurse came to draw my blood, I asked "What tests are being ordered?", and was told, "an RBC". When I received my bill, I was shocked to have over $1,000 in charges for multiple blood tests that were never disclosed to me, and 100% completely unnecessary. I called multiple times and spoke with multiple departments in regards to these charges, and was told that the "the consent for treatment that you signed includes ay tests or treatments that are considered necessary by the physician." I went back and re-read the consents that I signed, and no where on there does it say that I will be lied to, and not told what is being ordered or done to me upon asking. ACTUALLY, it says "you have the right to make informed decisions regarding your care. Inherent in this right is the right to consent to treatment, the right to refuse treatment, and the right to be informed about what will be occurring during the time of hospitalization". Quite the opposite of what actually occurred. Make sure to review your bill, because they'll bill you for whatever they please without your consent, and lie to you about it in the process.

Additionally, they will lie and falsify your medical record. The nurse that discharged us did our infant's newborn screen blood test. She told us it was done, and here was the paper on how to follow up, and gave us the instructions and receipt. When my daughter's tests were no where to be found, I called the hospital to find out what happened. The nurse at first stated that I refused the test all together. I disputed that claim, as two other witnesses were in the room with me when the test was done. The nurse then changed her story and said that she did not get enough blood and we refused to have our child re poked. Again, another outright lie, as two other witnesses were in the room and never once were we told there was a problem and our child had to be re-poked. I was told it's our word against the nurse's, and that the nurse now had documented our chart that we refused the test. Our child's life was potentially endangered by not having this newborn screening done, all because a nurse wanted to cover her tracks? Completely unethical and zero accountability and responsibility taken by the hospital.

Show Kindness
Show Kindness

1 out of 5 stars

posted 4 months ago

The nurses and Doctor were professional but if you are suffering from a mental Illness of ANY kind, please do NOT expect compassion or empathy..With that said, I appreciated them checking to make sure I was not suffering from a life threatening situation. As regards to my blood work, I find it unacceptable that I have to send off for my results and it not be in my chart like the nurse said it would... What’s up with that?

penni anderson
penni anderson

1 out of 5 stars

posted 4 months ago

I wouldn't even give 1 star if I had a choice. I went in today at 11:00 am and was discharged at 3:00 pm. I went in with chest pain, shortness of breath (like a weight sitting on my chest) it is scary not being able to breathe, also dizziness and fatigue. They did an EKG and supposedly ran a blood test. I paged the nurse a total of 3 times. She never came. Finally the Dr came in and I was able to use the restroom. I couldn't go because I was hooked up to all these machines. After I used the restroom I ended up hooking myself up back to the machine because I got tired of the beeping. She came in about 35 minutes later and was going to hook me up and I told her I did it but she didn't even hookup my blood pressure cuff. The Dr came back and said I had a kidney infection so he prescribed me antibiotics and naproxen for my chest pain. My shortness of breath was the main reason for visiting. Not once did I get a breathing treatment and not one person asked me if I was having trouble breathing. They did not share my lab results after I asked for my hemoglobin to be tested. While getting discharged I asked the nurse if I could look up my results on their website and she said yes that it would show my results and show the normal ranges it should be in. As I'm waiting for my ride I login the website with no problem at all only to find that my results are not on there. It says no results found. So my question is did they even run my blood? And if they ran it where are my results? I'm almost positive my hemoglobin is low because I know my body and something is not right. I'm not having breathing problems and chest pains because of a kidney infection. I cannot believe that I didn't even get to talk to the Dr for one minute. I will never go to this hospital ever again. They have a whole lot of incompetent and negligent people running this place.

Andrea Bailey
Andrea Bailey

1 out of 5 stars

posted 2 months ago

My husband went in for chest pain an we was told it will be a lil wait which turned into 4hrs an still didn't get seen we left the chairs are not comfortable especially if ur in pain an have to sit in them for hours they really need to do better....