University Hospital and Medical Center
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We arrived with my 12 month old baby daughter to the ER, after 5 days with fever over 105F. The first they gave her was MOTRIN and TYLENOL., without the intention of checking / evaluating her. They just said it was a virus. I explained she was with no flu nor cough, but that she had an estrange odor in her urine and no matter my comment they didn’t take any action to check her, not even an urine test. After two days of this, I did bring the baby to her pediatrician and after test the results was that my baby had a very advanced infection which could be detected and treated during my visit at the ER. Its sad and terrible a doctor that release a baby with a diagnosis with out any kind of survey to the patient. The health is very serious and people don’t go to an ER service at 12 AM with a baby just to say hello. I went up the Emergency Room because my baby had 105 F fever for further than 4 days.
Emergency patient in room with pee sitting there for an hour and a nurse come 30 mins after to ask if no one came to take your blood then say she will be back but doesn’t. You’re calling a nurse they don’t come but stop the call button and no one comes to check if you’re good. Last draw was a billing agent coming to ask for insurance information to bill me and no medical assistance was being done after still sitting there for almost two hours. I WALKED OUT
Absolutely horrible. Woefully understaffed. First my grandfather was brought here for end-of-life care in their hospice unit. It was not at all what they promised us it would be. He was jammed in a room with two other people and only two nurses staffing the entire hospice unit. We got him transferred somewhere else the very next day.
The next week, when he died, my grandmother was in emotional crisis and nearly fell, fracturing her ankle. She was admitted through the ER here. She was placed in a unit with only one nurse to take care of at least eight patients. If my family and I had not been there all day, every day, she would have received no attention. Even with us pushing things along it typically took over an hour for even the simplest requests to be fulfilled. Tests that we were told would be done the same day were not done until the next day.
We have medical professionals in our family, and we know the difference between proper care and lip service. The nurses in this place exist to provide placation and excuses, not real care. As soon as they understood that we expected them to do their jobs and provide proper care for my grandmother (and that we weren't afraid to rattle whatever cages needed rattling in order to make sure they were doing that) they got the attending physician to discharge her home even though she needed 24-hour assistance and they KNEW we had no home care services in place yet.
To top it all off, they gave us NO after-care instructions regarding the support brace they put on her fractured ankle or her upper respiratory infection. They told us NOTHING about how long the brace should be left on, or whether she could bathe with it on. They prescribed nothing, and didn't even recommend any over-the-counter products. They basically took my 90-year-old grandmother (who had just lost her husband of 70 years) and threw her out the door! I strongly urge you never to allow yourself or a loved one to wind up in this sorry excuse for a hospital!
I don't know where these doctors lose their humanity, but they do lose it. You know, if all of you at the beginning of your careers could get very sick and very scared for a while, you'd probably learn more from that than from anything else. You better start listening to your patients. They need to be heard. They need caring. They need compassion. They need attending to. You know, someday, you're going to be on the other side of the table, and as angry as I am and as ANGRY as I always will be, I still wish you a better doctor than you were to me.
Worst hospital in the WORLD!!! my dad had double knee surgery 3 days ago they had him on heavy duty meds and now he’s at heartland Tamarac rehab and he comes here and they are giving him one pain pill every 6 hours BECAUSE UNIVERSITY SENT HIM HERE WITHOUT THE SCRIPT FOR HIS KNEES AND THE DR ISNT ON CALL TILL MONDAY SO MY FATHER HAS TO SUFFER BECAUSE OF THIS TERRIBLE HOSPITAL IT SHOULD BE SHUT DOWN!!!!!