University Medical Center of El Paso

Went to ER with a massive headache and was admitted immediately. Aneurysm diagnosed after MRI. Taken to Cath Lab immediately. Averted a major stroke,(would have been my second). Thanks to the doctors, nurses, technicians, staff.p. You are the best!

I would like to share my experience about the day I gave birth in this hospital. My water broke on Monday by midday, unfortunately I wasn’t able to deliver naturally because I got terrible leg cramps with every contraction, although I tried for 16 hours. I lasted like this for 28 hours since my water broke so by the time that I was transferred to the hospital I was in terrible pain, sleepless and unable to move. My husband and family stayed by my side during this whole time. We were received in the second floor where I was mistreated by the person there at the time, she even grabbed me rudely by the face and tried to make me stop screaming. I never imagined that this was just the beginning. The nurse, named EMMA (I don’t remember the last name, but started with an S and spoke Spanish) was one of the most unprofessional people I’ve met in my life. I was crying and unable to move, I was shaking and freezing and refused to give me a blanket, she didn’t even help me sit on the bed, she was rude to my family, kicked my husband out of the room and kept on mocking our pain. Then the second part of the nightmare started: a group of resident doctors arrived, headed by JANICE VIVALDI and LISA E. MOORE. I don’t even know where to start with these group, but long story short, they lied about my stage of dilation (said I was on 9 1/2), told me that they could see my baby’s head (when someone else that checked me before told me he wasn’t in the middle of the cervix.) I was so exhausted from the pain and crying, when I heard they said that I was just lazy and didn’t want to push, I was begging for an epidural. My husband was so desperate that he requested to speak to someone else, and Janice Vivaldi told him that she was the person to speak with, obviously my husband refused. With a complete lack of empathy had the guts to say that in Puerto Rico, where she came from, epidurals didn’t even exist. We had already considered the possibility of going to another hospital. Then God had mercy of me, and their shift was over. Completely different story when the night shift arrived, they even asked who said that my dilation was 9 1/2, I still was on 8. Thanks to Dr Randle Umeh, and the other doctors and nurses for making a different end of story. “ . . , , . — , — . . , , , . “

This is the best Trama Hospital i've got to say the have the best Doctors and personell i've ever been around and the polites employees. Should you or child have a ttama of any kind tale them here.

THE WORST FUCKING HOSPITAL EVER!!!!! I’ve been waiting 5 fucking hours for these dumb ass nurses to get my discharge paperwork so I can sign it and leave. I don’t know what kind of fucking games they are playing. But they need to do their fucking job and stop standing around talking to each other when they have people waiting 5 hours just to be able to go home. Complete bullshit and I hope these people lose the jobs they have.

The service was great as far as doctors and nurses go I cannot complain. But unfortunately when I left the Er I was not given my prescriptions. I realized it when I was driving home I was only given my discharge paperwork. So I called back and the person who answered was extremely rude not even paying attention to what I was needing because she was to busy talking to someone else on the phone, end of story I spoke to three different people and nobody was able to help me. The next day which is today I called to follow up on how I can obtain the prescription since it was not given to me in the first place and the person who I was transferred to has the nerve to say if your I’m so much pain then come back in which is extremely upsetting. Why should I have to go in their sit for hours and pay again over your facilities mistakes this is pathetic so at the end of the day I’m still missing a medicine because none of the doctors that originally saw me are their so it’s ok for me to be in pain and nobody take responsibility, customer service sucks here and I can assure nobody will even take the time to follow up on this complain to get it straighten out but I’m sure their bill will remain the same for their horrible service.