University of Iowa Hospital &Amp; Clinics
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feedback about University of Iowa Hospital &Amp; Clinics
Very busy and a maze to get through, but the staff is great! My wife has CF and the crew here is an awesome team dedicated to helping her. Always upbeat and smiles with what we go through. We live over an hour away, and it is worth the time and drive to get here. Thank you to the nurses, staff, and doctors who work here.
This hospital does not care about family members. My loved one (family) went into the ER this morning. I had to work. He told me to call him there. I called him on my break, and the ER would not tell me how he was and told me to call back later. I called back hours later, he was still in there. They refused to tell me how he was or to let me speak to him and said his nurse would have to call me back. She never did. The end of the night, by midnight they'd put him on a floor. I called the floor to try to speak to him. The person that answered the phone said, "I'll let you speak to his nurse," before ever speaking to him to ask anything. I said "I don't want to speak to his nurse, I would like to speak to him." I was put on hold while he got the nurse for a very short period. The nurse got on the phone and said, "He doesn't want to speak to you right now. He is resting and you can call later. He is fine." She was more concerned about her busy job and how many patients she had to see. I know she lied, because he told me to call him. He told me to speak to him. She lied and said he didn't want to speak to me because she simply didn't want him to! I don't get to speak to him or really know how he is doing and the ENTIRE hospital carried this complete SHAM out all day long. They DO NOT care about families of patients AT ALL. I said, "What am I supposed to tell his children?" They don't care. Didn't get to speak to him and still don't know how he is or what has gone on, because they are so much more important than us apparently.
This place is a joke. My girlfriend is in there now. Been in there a few days now and hasn't even seen a doctor yet. One Dept just keeps putting blame on another Dept. Can't get any answers from anyone. Nobody knows anything. Basically a hotel that smells like a hospital. And make sure you don't get sick or hurt late in the week because nobody works weekends there. Gotta wait till Monday when maybe a doctor might come in. It's just a roll of the dice and the odds aren't in your favor that's for sure. Asked about getting her to Mayo and they said we would need to sign a paper that we are leaving. Then your on your own. Don't care if ya die as long as ya sign a paper saying they aren't responsible.
It's huge, but personnel are friendly& will help you find where you need to go. I've been going here since 2005 every 6 months. They have top doctors & will do their best to make your life better. Good food & lots to choose from in dining. Coffee islands on 1st floor, so quick snacks or drinks available. Handicap accessible throughout. Children have their own hospital within this building. Relax- you're in good hands.
I could not ask for more caring staff for my mother, she’s been there twice for her liver failure. This time she’s in palliative care and they are the most patient staff. They go above and beyond to make sure the patient and family are taken care of. The social work team is also excellent. I’m so very thankful for these services.