University of Iowa Hospital & Clinics

This was my first time for being a patient at the Hospital. Very helpful, friendly and caring staff. Dr Chad Tracy and Nicole Miller provided excellent surgery and care for me. All the surgical team was very nice and explained things very well. Nurses were caring and friendly.

This hospital does not care about family members. My loved one (family) went into the ER this morning. I had to work. He told me to call him there. I called him on my break, and the ER would not tell me how he was and told me to call back later. I called back hours later, he was still in there. They refused to tell me how he was or to let me speak to him and said his nurse would have to call me back. She never did. The end of the night, by midnight they'd put him on a floor. I called the floor to try to speak to him. The person that answered the phone said, "I'll let you speak to his nurse," before ever speaking to him to ask anything. I said "I don't want to speak to his nurse, I would like to speak to him." I was put on hold while he got the nurse for a very short period. The nurse got on the phone and said, "He doesn't want to speak to you right now. He is resting and you can call later. He is fine." She was more concerned about her busy job and how many patients she had to see. I know she lied, because he told me to call him. He told me to speak to him. She lied and said he didn't want to speak to me because she simply didn't want him to! I don't get to speak to him or really know how he is doing and the ENTIRE hospital carried this complete SHAM out all day long. They DO NOT care about families of patients AT ALL. I said, "What am I supposed to tell his children?" They don't care. Didn't get to speak to him and still don't know how he is or what has gone on, because they are so much more important than us apparently.

I was referred to the U for transplant services with very good private insurance. Unfortunately though my insurance doesn’t cover organ procurement. Even though Medicare covers such an extensive procedure, after 5 WEEKS of discussion I have been declined for service. Not only am I devastated because we’ve lost 5 weeks, I’m upset that a monetary issue is making me find another hospital who will service my needs. Likely having to drive more than 3hrs now for care. I am extremely disappointed in the U.

If you want to be seen by a medical professional,in the E.R., come here. If you want to be seen by a medical professional In The E.R. same day? Go to Mercy..

I'm so impressed with all the people who work here. Everyone is so friendly and helpful. My doctor is my hero.