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Arrived at 745 or so with chest pain, shortness of breath, feeling of fullness, history of heart disease. Triage was right away. Sky high blood pressure, alarmingly abnormal EKG, blood drawn, urine-tested, chest x-rayed. Put in a gown and a wheelchair, parked back out in the waiting room - for FIVE hours now, waiting for an ER room to open? This is how a cardiac event is treated here? They should not have an ER at this hospital. I was the first one here this morning and have yet to see anyone treated for anything. I hope I don't go into cardiac arrest. I will surely die.
On the one hand, many, even most of the doctors are excellent. Some are world-renowned. Maryland is excellent in certain specialties. Nurses and other health professionals are also very good.
But administrative staff usually stink. You find a competent one every so often, but this exceptional person is probably swamped doing the work of 10 of the surly, rude, incompetent folks who are the norm. As well, the bureaucracy of the place is a nightmare. Could use a thorough process re-engineering.
For inpatients, the food is horrible. I'm pretty sure someone's ne'er-do-well nephew got the contract and is laughing all the way to the bank as his company prepares inedible meals for people who are supposed to be healing.
I'd give a 4 1/2 or 5 to the doctors, a 3.5 for nursing and other health professional staff, a 0.5 for administrative staff, and a negative number for the food.
Where should I start??
How about at Home rushing to the Bathroom. Tripped, fell & fractured my Hip. Called 911. Paramedics took me to Shady Grove Hospital & then to Georgetown University. Unfortunately, I came there when "The Dreaded Weekend Students" were In-Charge, which explains why I had 2 Cardiac Arrests Back-To-Back!! I woke up can't talk with a Breathing Tube, Wires, Lines & Big Bright Lights!!!
Since I had a Recent Open-Heart Surgery, was a Dialysis Patient for 5 years, a New Fractured Hip & just suffered 2 Cardiac Arrests, I was evacuated to Baltimore by MedStar Helicopter!!
I can therefore give you AN HONEST & VERY ACCURATE COMPREHENSIVE REVIEW:
IN THE "ER":
THE ATTENDING DR. SMEDLEY & THE MED-STUDENT DR. ANDREAS BOTH HAVE GREAT BEDSIDE MANNERS.
**BEWARE OF THE ER STUDENT-TEAM "MED-1" which was originally "MED-4" & IS "PUPPETED" BY THE ATTENDING DR. ADA OFFURUM BUT SHE REALLY IS LEAD BY THE ARROGANT & EVIL RESIDENT YITSCHOK APPLEBAUM!!! WHEN HE IS ON SHIFT, HE THINKS HE IS "GOD"!! HIS WHOLE TEAM SEEMS "AFRAID" OF HIM INCLUDING RESIDENTS SARAH GREEN & MATTHEW SMITH....TO ME THEY ACT LIKE "CHUMPS"....RETALIATING AGAINST SICK PATIENTS & SENDING THEM TO "THEIR" MICU & OBSERVATION UNITS....REALLY SHOWS THEIR LOWER-THAN-LIFE CHARACTERS!!!**
The Nurses you want would be Tamika Judkins, Halie, Lynn, Sarah & Laurel, Lindsay, Jess "The Best", Basha & Jackie.
**THE TECHS IN THE ER ARE "KEITH, DEANDRA & NIKKA" !!**
X-RAY Tech "Bobby (Night) & Emily (Day)" are FANTASTIC!!!
**MOST OF THE HOSPITAL TRANSPORTERS ARE VERY FRIENDLY, PROFESSIONAL & SAVVY!!! Special Shout out to K-Von, Mr. Fresh (Kyle), Sean, Kevin, Mr. John & the Lovely Female Transporters!!
***JEWEL & ERIC of Environmental Services are EXCELLENT!!!***
IN THE CCU:
The Nurses you want are Paige, Cindy & Kevin.
The Techs you need are Carl "1-Roll Bed Changer", Mike & DJ.
IN THE MICU:
**BEWARE - IT'S GOVERNED BY STUDENT-TEAM "MED-4/MED-1"!!!**
You'd want Dr. Weir, Dr. Costa & Dr. Salzburg.
**BEWARE OF RESIDENT DOCTOR DONNA HANES & EVIL NURSE PRACTICIONER VANESSA!!!**
The Nurses you'd like would be Jeff, Milu, Stephanie, Susan, Kesha, Eva, Patty, Tiffany, Jill & Lauren.
The Techs you'd want are Amanda, Miss "C", Julia, Meagan & Ayleen.
IN THE "IR":
The Doctors you want to know are Dr. Lowe, Dr. Richard & The AWESOME Nurse Practioners "MINDY, MICHELLE & PATTY"
The Nurses that are EXCELLENT are Nancy, Amy, Maureen, Laura, Annie, Shantel, Patty, Penny, Jess, Nichole & Christina.
The Techs that rock are Tina, Tae, Suzie, Kelly, Tomiko, Chuck & Carolyn.
THE 13TH FLOOR:
STUDENT-TEAM "MED-6" IN-CHARGE.
**BEWARE OF INEXPERIENCED DOCTORS Dr. Chin, Dr. Afshar & Dr. Farooq!!!**
Dr. Larlaker had Nice Bedside Manners.
The Good Nurses are Kim, Arielle, Carlee, Chloe, Rosario, DeCarlo, Sydney, Mariama, Amanda & Tanyya
**BEWARE OF EVIL NURSE LINDA!!!**
The Good Techs would be Gordona, Nichole, Veronica & Danielle.
**BEWARE OF EVIL TECH "JESMIN"!!**
Nurse "Nini" (pronounced Knee Knee) & "Yoon" are THE BEST!!!
THE 10TH FLOOR:
10 EAST: Nurses Kayla & Bikash.
10 WEST (IMC): Ask for Tech "EBONY".
THE 9TH FLOOR:
The Good Nurses were "Fab", Loretta, Franchesca & Josh.
***BEWARE OF THE 2 EVIL NURSES "WHITNEY" & "CHRISTINE"!!! ***
Don't confuse these COMPLETELY OPPOSITE RESIDENT DOCTORS....Dr. Asma (VERY GOOD) + Dr. Ish-rah (EVIL)!!
THE 3RD FLOOR:
The Nurses "Mommy, Bernice & Moha" are Great!!
IN SHOCK TRAUMA/ORTHO:
The Dr. Theodore Manson is very "Hip!!!
The Excellent Nurses are Mary. Stella, Sysan, Kathy, Chelsea, Jackie, Valerie Taylor, Ruth Neary.
Just OK. Alicia, Brenda, LaTisha, Monique, Kayla, Madison & "Baby Gurl" comes to mind.
UMMC NEEDS TO SERIOUSLY CHANGE HOW THEY "TEACH & SUPERVISE" THEIR STUDENTS....IF 1 GETS AN ATTITUDE AGAINST YOU, THEY WILL INFECT THE REST OF THE "TEAM" & MAKE YOUR STAY REPULSIVE!!!
OH, AND "PATIENT"- ADVOCATES RARELY HELP!!!
**THEY WILL "DUMP" YOU & DISCHARGE YOU EVEN WHEN IT'S NOT SAFE TO DO SO!!!***
RECOMMENDED??...NAH....(ONLY IF YOUR DOCTOR & HIS TEAM ARE IN CHARGE!!!)
Intelligence and compassion. Very pleased with our care
My son was wheezing and coughing took him to ummc the people at the front desk was nice but once we GOT TO THE BACK for his vitals the two nurses one white one black was very rude and was talking aggressively to my 4 yr old... he's already not feeling well and to see them two be so rude to him was heartbreaking💔 and we was there for like 5hrs. A different black nurse giving my son treatments for his asthma, its one inhaler that will make his heart race a lil faster, so the doctor👨🏾⚕️ later instruct me that this particular one does✅ and not to be used 3 puffs or more it's more like for emergencies and that explains why the top is red🔴. This nurse kept pumping it in the chamber more than she was suppose to😤 like 5 times each she did it twice in a row❗ my son🙇🏿♂️ kept saying his chest hurt when we left he was still wheezing a little bit😟 but im thinking about switching him to a new doctor👩🏿⚕️👩⚕️👨🏾⚕️👨🏼⚕️and hospital🏥. The nurses are terrible😡😠 well some, the doctor we seen was terrific✅✅✅My experience over all was not so good that day😟😲😠🤔😔