University of Maryland Medical Center

My father had surgery today and we were here before 5:00 am but the valet parking attendant came out to assist me in parking my car. From there it was smooth sailing, the registration was about a 15 minute wait not bad at all since the room was full of patients that had to register. We went up to the visitors lounge and waiting for them to call my dad. All the nurses, the anesthesiologist, his doctor were so nice to me and really cared about my dad. I never waited and they were very attentive. The food was delicious and I enjoyed it pricey and all because I was there all day long and they did not give me a problem about staying overnight. They provided linens for me and made me feel comfortable. As I read the reviews, I was shocked and my experience was totally different. I guess there is always room for improvement and everyone/everything is always works in progress. The people that work at this hospital give there all and try to be excellent all the time but they are also human. I am just grateful for the care and wonderful bedside matter that you do not always get in Jersey.

I'm sorry for trying to itemize all the staff that I've met in this Hospital.
They are a good bunch of people.
I do apologize because I'm thankful for them helping me out.

Worst hospital I have ever been to in my life. If You actually want to die this the place to come to. I wish I could give a 0 star rating. Every aspect of this hospital from the security to the surgeons is terrible nobody does their jobs. They do not update you on anything your left in the dark for days the social worker Sarah is non existent she shouldn’t work at any hospital in the country. Our loved one woke up from heart surgery and was awake for several hrs before another emergency surgery had to be performed. All the family should have been contacted when she woke up that’s what the staff was instructed to do. They never contacted us. This hospital took away our chance to say goodbye and see her awake one last time. This is completely unacceptable! Nobody was held responsible for this HUGE error. I wouldn’t come here to even get a flu shot.

My daughter was taken by ambulance to the ER because she had a seizure and fell and hurt her back and head. First they told the paramedics that they wouldn't treat her. Then after the paramedic called a supervisor the doctors decided to treat her. They made her feel so bad about coming in. The x rays came back ok...nothing broken but they tried telling her that her seizures were fake. She even had a small seizure while she was there...
All in all..they did their best to make her feel bad. They did nothing to help her. I used to think that the hospital was a good hospital...but not anymore.

I am writing the review on the behave of my wife. She passed away in UMMC recently. Most of the doctors and nurses are very professional and doing their jobs. I will say most of nurses are very knowledgeable and helpful. But the hospital doesn't welcome patients family members to stay over night. They make patient family feel uncomfortable to stay over night. You can not lie down to take a rest at all. Patients family members have to run between hospital and hotel. It is bad to those patients who are in critical conditions. The second issue I want to complaint is the hospital mishandling insurance claim. My insurance processed their claim on 4/10/2019 and rejected to pay with the reason of no itemized invoices. I received a claim filed through administration of will from the debt collector hired by University for the amount during my wife hospital stay on 6/6/2019. University of Maryland spent two months to chase my wife estate. My insurance did not receive any documents they need to process the insurance claim. I am going to file a complaint through Maryland State Attorney to investigate. University of Maryland Medical Center is in the network of my insurance and not suppose to send a bill to me. They suppose to send the documents to insurance to process but it did not happen as the time I wrote this complaint. I called the customer service for the past two days. None of them are helpful and giving me an answer. Finally my insurance representative whose name is Janet helped me to talk to them to make sure they did not violate the agreement with insurance . They should not bill to patients until settle down of insurance claim. All I need to know is someone is sending the documents for insurance to process the claims. Instead they kept sending me back and forth for no answer. I called administration of will and they told me a claim is a bill. Clearly, University of Maryland Medical Center violate the agreement with my insurance. Confirmed with the representatives of my insurance. Prepare the complaint to Maryland State Attorney.