University of Missouri Health Care

Don't go here unless you are dying, you'll regret it with every bill you DON'T receive. I visited two separate locations (Emergency room visit and follow up). I setup a payment plan to pay off my $250 ER copay, but I was never informed about a $15 bill that my insurance didn't cover from the follow up (not my copay, this was billed after the visit). I had been in contact with the billing department on a regular basis to make monthly payments, with no mention of this $15 mystery bill. I do not remember seeing any statement or phone calling discussing the unpaid $15 bill and I eventually received a letter from a debt collector. I called MU Healthcare billing to have this resolved, I was told if I paid the balance it wouldn't be reported to my credit as there was a 30 day window after it was sent to collections before it was reported. After paying the balance (directly to MU) I ask for something in writing stating this balance would not be marked on my credit and I was denied, stating they do not provide contract information between their partners and third parties such as patients. I was told to contact the debt collector to ensure this wouldn't happen. Since the debt was paid to MU, this should be something MU should take care of! I asked to speak to a supervisor and I was told there was no supervisor on duty, that position was vacant and waiting to be filled.... Surprise! The operator (who was as helpful as he could be for the circumstance) took my info and said someone in upper management would call me back in 7-10 days. I'll update this review if I'm actually contacted back and the matter is resolved............... Bottom line, people can't pay bills they don't know about and MU should be able to provide better service to their patients!

No disclosure on how much the actual fees are or if your insurance is covered there. Was told my insurance plan would take care of a simple check up and instead got hit with a $189 fee for a basic check up for my sinuses. It’s disgusting that the front desk and Billings department takes advantage of students this way. I would recommend going somewhere more professional and with better coverage.

Was not looking forward to seeing a MU doctor because you have to see an intern or fellow first but in Neurology the fellow seems sincerely caring and kind. Wish I could spell his name but he is wonderful. I have a renewed opinion. Hope nobody (fellow) takes this feeling away. Will take second look at MU physicians.

Horrible care now that I see how a facility should actually be ran. My care with MU Women and Children's began as a child since it was the place my mother took me. I continued care as an adult since I already had established care there and I wasn't a frequent visitor. Since 18, they have scheduled birth control shots as much as three weeks late when I was receiving them, causing me to take a pregnancy test based on their mistake (I get I should have double checked this, but I truly trusted the nurses to schedule the correct dates). Upon going under pre-conceptive care, I asked multiple people within the system that all the prenatal tests I was to have done would be covered by my specific insurance, besides a few I was aware of. I was assured that it was. The breaking point came when I received a call to go over all my test results, and a nurse told me I tested positive for Herpes. I was frantic, but the nurse provided no insight to it and told me I would have to wait for my doctor to call back with details, and rushed me off the phone. After over 5 days of panic, my doctor finally returned my calls and told me there was no positive STD record in my file, ever. That day I called Boone Women Health Associates and transferred care immediately. Then, two weeks later I receive a bill for almost $800 for all the prenatal tests that had been conducted. Being semi-knowledgeable on insurance coding, I spoke to their billing department and told them that this needed to be re-coded. They did, on three separate occasions, (all from me prompting them to with a phone call or email) and I was assured that their billing system fixes it all and I now only owed $109, for an ultra sound not covered to which I understood. Today, I received a notice from a collection agency, for $223. In realizing how a stand-up doctors office and billing department works in WHA, it's sickening how MU Health Care is run. I cant imagine how many people that don't know how coding/insurance works that are getting taken advantage of, or credit ruined over these types of mistakes. All that for minimal and negligent care. I am so thankful to now be pregnant and under the care of people I actually trust. I have spoken to people around casually and all have similar stories, from the lack of compassion shown for diagnoses and care, to the abhorrent billing system they work through. I hate to be that person who writes reviews about a place, but the mismanagement from top to bottom of this system needs to be known.

I wish I could give this place Zero stars ! They have treated my loved one and I horrible. Everyday it was always something . Leaving needles in my boyfriends bed! Leaving the wound vac off completely and not paying any attention to it . Leaving soiled linens underneath him when he can’t remove them himself cause he’s bed bound. I guess I’ll give them the 1 star for saving his life but that’s it . You would think you would get the best care at this hospital but it’s not all what it seems ! Every time my boyfriend had to have surgery they cancelled they did it for 3 days in a row had him not to eat all day and then decided it was cancelled . I couldn’t go to work feeling like my boyfriend was going to be taken care is I always found something that wasn’t being done . Such as simple things as no ice water by his bedside ! The ice machine never had ice in it or even plugged in to help is swelling on his broken femur. Thank God with the experience I have I was able to catch these things . A lot more had went on I could be here all day long talking about this hospital but I think this says enough . Disgusted on how they could treat an individual aka your loved one.