Last week l underwent a complete hip surgery at the University of Vermont Medical Center. Everything about the experience was stellar !
The various staff members of all levels : Dr. Campbell and his team, the nursing staff , the physical therapy team, the cleaning staff and the food department were kind, competent, exceedingly thorough and professional . There was a definite sense of a consistency amongst the staff giving the message that myself (and all of us as patients ) were in "good hands".
Pain management rational and decisions were shared with the patient and the experience of undergoing major surgery was more manageable and less traumatic due to the wonderful competence and compassion of the nursing staff and the physical therapist assigned to me.
When l realized that going home was not a good option for me and that l needed to go to rehab - this change of plans midstream was handled graciously and seamlessly by the office staff.
Would it help to know that the food offered on the menus was comparable to a five-star restaurant?! It sounded like it would be delicious and l was not disappointed - it was !
The physical plant of the hospital was kept meticulously clean , which added to the overall experience of being in a hospital where pride was taken its being sanitary.
Physical therapy was amazing. I really could not have asked for more compassionate and expert care from my physical therapist.
The University of Vermont Medical Center has top rating in my book. I have experienced emergency room visits there as well as now this major hip surgery -and l cannot say enough excellent things about this fine hospital.