Utah Valley Regional Medical Center

Address

1034 NORTH 500 WEST, PROVO, UT 84604 USA

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Phone

(801) 373-7850
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1034 NORTH 500 WEST, PROVO, UT 84604 USA

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Consumer feedback about Utah Valley Regional Medical Center

Utah Valley Clinic
Reviewed from Google

3.8 out of 5 stars

Jordan Penney
Jordan Penney

4 out of 5 stars

posted 5 days ago

Signs are easily identifiable, staff is friendly, the care is effective, and we feel that the facility has hired quality staff. The facility is clean and well kept and when we have needed to be here the accommodations were generally adequate and sometimes even exemplary.

Amanda Smith
Amanda Smith

5 out of 5 stars

posted 6 months ago

Great service and very prompt visitation. They were very kind and caring and were able to diagnose what was going on pretty fast.

Tory Norman
Tory Norman

5 out of 5 stars

posted 1 year ago

Dr. Palmer was very warm and personable from the very beginning. We have been through 3 other psychiatrists and he is the first that I really felt understood us well, validated our concerns, and connected with our child. We are very pleased with him and all his staff.

Cheryl Bleyl
Cheryl Bleyl

5 out of 5 stars

posted 1 year ago

We have had nothing but great experiences with everyone we have come in contact with. We have been visiting the Diabetic Clinic, Vascular Surgeon and have been going to the Infusion Clinic. Everyone has been so kind and helpful and we love the staff at the Infusion Clinic, especially Teri our Nurse. She has been just great and really shows she cares about us as people and not another number.

Meredith Utah
Meredith Utah

1 out of 5 stars

posted 1 year ago

We had all four children (three pregnancies) delivered there. I have had my kidney stones and other significant problems resolved here - even my sons tubes - and thus far I have 'loved, loved, loved,' them -- until now.

I have had normal back pain, as a lot of folks have; however, the other night while picking up my son I heard a loud "POP" and I immediately fell to the floor. After not being able to move for 8 hours (not even roll over), I finally gave up and called the paramedics (while lying on the floor on speakerphone). The local team was amazing, and the ambulance team was the best.

Once we got to the hospital, it was a nightmare. They didn't care how much pain I was in, or about me as a patient. The only thing the cared about was collecting money (the registration lady came in twice asking for payment, even though I couldn't even move to get my wallet) and getting me discharged quickly.

The MRI showed that I have a ruptured disc, so what I didn't understand was why the entire time I was there they were treating me like I was a drug person. All they kept asking and talking to me was 'down,' and I need to basically stop faking it. They were rude, moved me around aggressively, and on several occasions indirectly accused me of just being there for pain medicine.

Our co-pay portion of the night will be around $5,500. If I were just there for a few hours of relief, I could have done much better elsewhere. My primary care knows me, and the medical history shows that I always turn down most medicines - so I don't know why I was treated so poorly.

I hope to never, ever have to go there again - but I fear that being the closest 'decent' hospital, I don't have a choice. I wish something would change, and I am still angry with the experience.

Imagine that, instant back pain that is 3-4 times worse than my last set of kidney stones (that had to be blasted) and the only thing I remember from the night was how rude and awful the hospital was to me.

What a nightmare. Living in the best country (and may I say the best state) in the world, I should not have to be treated like I were the worst person in the world, when I am hurt and agonizing.

Just awful. Awful, awful, and awful.