Utah Valley Regional Medical Center
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feedback about Utah Valley Regional Medical Center
Dr. Palmer was very warm and personable from the very beginning. We have been through 3 other psychiatrists and he is the first that I really felt understood us well, validated our concerns, and connected with our child. We are very pleased with him and all his staff.
We have had nothing but great experiences with everyone we have come in contact with. We have been visiting the Diabetic Clinic, Vascular Surgeon and have been going to the Infusion Clinic. Everyone has been so kind and helpful and we love the staff at the Infusion Clinic, especially Teri our Nurse. She has been just great and really shows she cares about us as people and not another number.
Nice new building. Came here for an appointment and everything is so fancy, nice views. Not that that's what you care about when going to the doctor haha. It functions fine, my same doctor was here, just like at the old location.
We had all four children (three pregnancies) delivered there. I have had my kidney stones and other significant problems resolved here - even my sons tubes - and thus far I have 'loved, loved, loved,' them -- until now.
I have had normal back pain, as a lot of folks have; however, the other night while picking up my son I heard a loud "POP" and I immediately fell to the floor. After not being able to move for 8 hours (not even roll over), I finally gave up and called the paramedics (while lying on the floor on speakerphone). The local team was amazing, and the ambulance team was the best.
Once we got to the hospital, it was a nightmare. They didn't care how much pain I was in, or about me as a patient. The only thing the cared about was collecting money (the registration lady came in twice asking for payment, even though I couldn't even move to get my wallet) and getting me discharged quickly.
The MRI showed that I have a ruptured disc, so what I didn't understand was why the entire time I was there they were treating me like I was a drug person. All they kept asking and talking to me was 'down,' and I need to basically stop faking it. They were rude, moved me around aggressively, and on several occasions indirectly accused me of just being there for pain medicine.
Our co-pay portion of the night will be around $5,500. If I were just there for a few hours of relief, I could have done much better elsewhere. My primary care knows me, and the medical history shows that I always turn down most medicines - so I don't know why I was treated so poorly.
I hope to never, ever have to go there again - but I fear that being the closest 'decent' hospital, I don't have a choice. I wish something would change, and I am still angry with the experience.
Imagine that, instant back pain that is 3-4 times worse than my last set of kidney stones (that had to be blasted) and the only thing I remember from the night was how rude and awful the hospital was to me.
What a nightmare. Living in the best country (and may I say the best state) in the world, I should not have to be treated like I were the worst person in the world, when I am hurt and agonizing.
Just awful. Awful, awful, and awful.
We won't be returning here for ER services. They do not care about the financial impact their decisions have on their patients--this is a large part of the problem with healthcare today. My wife went there late one evening. The next morning, I get a frantic call from her telling me that they are loading her on an ambulance to take her to LOGAN. This ride cost about $5000. Why? The services she needed weren't immediately available in Provo, though they would be later that day. Salt Lake was also completely booked. But they wanted to clear her out of the ER as quickly as possible. They didn't want to move her to a holding room for a few hours elsewhere in the hospital; they also couldn't wait about an hour for me to arrive to take her two hours away if that's what had been truly necessary.
In short, their decisions are based on what makes the most money for them as quickly as possible. Admirable in a publicly-traded company in many cases, I suppose, but inappropriate when decisions like that bankrupt their customers (I'm not saying that did for us, but the pattern is certainly in place where it will easily happen to others). Go elsewhere.