Va Black Hills Healthcare System - Fort Meade
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feedback about Va Black Hills Healthcare System - Fort Meade
I'm proud to call this VA Hospital my primary hospital. The staff at all levels and locations has always treated me perfectly. I would give 5 stars if it was not such an old building needing some repairs.
I always receive excellent care. Everyone is really good at pointing you in the direction that you need to go! Staff is always friendly.
i love this hospital. everyone is amazing. i get wound care there on a routine basis and appreciate how honest dr shipee is. he takes his time treating my wound and reads the wound to determine what it needs to heal.
2 July 2017 Dr. Peter Hasby misdiagnosed me with anxiety because he did not recognize symptoms of tularemia and bartonella even though I relayed I had been scratched by a squirrel in my back yard prior to becoming ill.
7 July 2017 Nurse Robert Knight made notes in my medical records stating "seems to flutter her eyes when looking at this nurse". I am still ill with neurological symptoms and this nurse lectured me while checking me in stating there was nothing wrong with me, that this is all anxiety, I am running around all over the place to be seen, and do I have family in the area. I had tularemia and bartonella and did not come to the Fort Meade ER to flutter my eyes at this individual. I came to the ER because I was very ill and in need of diagnosis and treatment.
10 Oct 2017 Nurse Laurie Johnson asks me if I drove myself to the ER then when I answer yes, makes the comment "well that worked just fine didn't it?". If this nurse would have bothered to check the medication I had recently been treated with (gentimicin), she would have realized that the symptoms I was reporting - severe lightheadness and stumbling - were early signs of ototoxicity in which gentimicin treatment damages the vestibular function of the inner ear.
The 3 month delay it took for me to be seen by a doctor who recognized my symptoms allowed both the tularemia and bartonella infections to advance to the point where I needed extended treatment with gentimicin. This treatment resulted in my becoming permanently disabled due to vestibular damage from the antibiotic. If I had been referred promptly to an infectious disease doctor, my treatment options would not have been limited to gentimicin.
I attempted to address the above issues through the Patient Advocate in May 2018 - with Mr. Parsons who lists "MBA" in his signature block. The Patient Advocate regulation VHA Directive 1003.04 states b. Documentation of Complaint. Initial documentation of a complaint, steps taken to a resolution and final resolution are required to occur as soon as possible, but no later than 7 business days after initial contact. My complaint covered the above areas so I accepted Mr. Parson's statement that I would receive a formal letter with the actions taken within 45 days. At 60 days I followed up and Mr. Parsons replied he would send my email to the front office. After again receiving no reply to the complaint, in November 2018 I filed a Freedom of Information Act request for the record from the Patient Advocate Tracking System and upon receiving that record found Mr. Parsons had closed my complaint in July 2018 using another patients information and resolution. When I emailed Mr. Parsons to request he remove the other patients information from my complaint, he read the email and did not reply.
So, went to ER here this morning and was impressed. My best ER Experience since I was in Utah many years. Fast, efficient and a step above others VA experiences.