Va Eastern Colorado Healthcare System
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First of all there is very bad parking for people that are suppose to have medical issues. The building appears to have been built and designed by Eastern European designers (before the wall came down). It has a lot of wasted open space that could have been utilized for actual workspace and a lot of things are broken or not working. The clinics have no label saying what they do. It just a random mountain peak name? There is generally poor direction to where you are suppose to be. They say go to building so and so but not which floor. Most of them don't even have phone numbers that they give out or even know. Now to scheduling. Does it really take 2 months to not return a call and then close out a order for know followup when you actually called 40+ times? If you need to schedule a CT, MRI or any lab good luck. It appears the person whom is suppose to schedule the appointments is at the counter checking people in all day. When are they suppose to call people and schedule a appointment. If you call in it just goes to voicemail. There should be a lot of people losing their jobs for the same incompetence that seems to follow the VA Medical Centers nationwide. Do yourself a favor and go to Golden or Fort Collins or pretty much anywhere else if you have serious medical issues. You'll end up dead waiting around for help if you go to the new center. Maybe that is the point. It may be more cost effective if they let you die?
Parking sucks, everything else seems really nice, but this place was not built for prior service\ veterans in mind, all labels and names are hard to find or confusing, should have been more military names for wings and buildings, not mountain references. Very barren of directions, people always late from the parking issue and cant easily read the sign for directions.
Always first rate care here. Yes, there are some people that work here that don't care about their job or the veterans. You will find people in any hospital that are like that. The people that do care and do their job far outnumber them. The VA in general gets a bad rap, especially in the media. Congress has cut funding every year for decades, and the people here do the best with what is left. The Denver VA hospital and it's employees work hard to give the best care to every vet.
The VA should be embarrassed by this ridiculously over-budget project. It feels like it was put together by a person/group that has no sense of what a functional hospital space should be. The inappropriately large scale of the main corridor blatantly emphasized the tight quarters of the patient clinics. (Talk about total misuse of space).
A person walking into the clinic areas (wings) will be lucky to not have to squeeze by just one other person walking in the opposite direction. The restrooms throughout the building are easy to miss because of the tiny and camouflaged signage. You would think that restrooms would be a top priority for any hospital servicing patients and their families who are likely to spend at least 3 to 4 hours waiting on any given day.
It sickens me that taxpayers got stuck with the bill for this poorly designed and executed building. This project was supposed to be for veterans; whom definitely deserve to have a better hospital than the previous. It's sad they will still have to keep waiting.
The hospital is not all bad. I just wish the designers of this new facility would have earnestly considered the veteran's perspective. It should be a given that most of us prefer function over form. After all, "function over form" is an underlying principle of getting the job done and successfully completing the mission.
The facility is huge but the volunteers were wonderful on giving directions. I had a same day appt at my regular clinic for foot & knee pain. I was referred that same day for x-rays at the medical center. I followed instructions by my clinic on where to park & which building to go to for x-rays. I parked within 5 min (regular), got checked into x-rays, called in & done within 20 min. Checked into pharmacy, had lunch in the cafeteria, picked up meds. I was done within an hour and half which is remarkable considering it was an unexpected event I had to take care of urgently. The cafeteria is great, they have a fresh sushi bar! What?!? Delicious!
Why am I going over the top a bit here in my review? Well one, it's the truth in my personal experience. Two because the cranky drama queen reviews here are silly. If your personal experience was sour then deal with it there with the patient advocate or fill out a survey.
There are kinks to work out in any new situation but have a little gratitude & use a little smarts instead of entitlement. Yes we are veterans but we aren't entitled to anything more than the next person at the facility.