Va Gulf Coast Healthcare System
Saving Va Gulf Coast Healthcare System Patients Money on All Things Healthcare
Need your medical records from Va Gulf Coast Healthcare System?
We can Help!
feedback about Va Gulf Coast Healthcare System
I tried all day Thursday, April 11, 2019 to get through to the patient advocate. The telephone number listed in the phone directory is incorrect. I had to go through the operator each time to be transferred. I kept getting a message that all representatives were busy, to select 1 to receive a call back, 2 to continue to hold. I left the message for a callback at 10:00 am. When I did not hear from anyone, I called again at about 1:00 pm and was put through by the operator. I was on hold for 2 hours, 13 minutes before I was disconnected. The message kept saying I was first in line. I called operator again and asked to speak to someone in Administration. The operator informed me that according to protocol I could only be transferred to the Patient Advocate. Then I decided to try a couple of other VA patient advocate telephone numbers, just to see if I could get anyone on the phone at the Mobile VA and the Jackson VA. The Mobile VA number rang for 5 minutes, 35 seconds. No one ever answered. I had a similar experience with the Jackson VA number. There was no option to leave a message. So it seems the whole patient advocate (aka ombudsman) program is a complete sham. And the veteran cannot even report the problem to anyone because the main operator would not transfer me to someone in Administration who is responsible for managing the program. Guess I will send a snail mail letter but do not expect to get a response. Since I live almost 100 miles from the VA, it is difficult to show up in person. And even if I did show up to the office, I have grave doubts that there is anyone there who can help me. Very, very poor service.
The VA owes me travel pay from 1 Oct 2018. I was told there’s a 2 week back log. I called again and they said it’s now a 6 week back log. I tried calling to get a status and for the remainder of 2018 until today, no one has picked up the phone. I finally reached the supervisor and my travel voucher miraculously disappeared. I was told I’m too far away to receive travel pay but I received travel pay prior to 1 Oct 2018. This has led me to believe either they’re liars or just plain shady. It’s simply pathetic how they can’t keep up with paperwork and don’t inform people on situations like this on how travel pay is “supposedly” only for certain areas.
Waited 45 min in waiting room only to be told by doc, I didnt even know you had an appointment! This was at Mental health!
Nice facility for military and veterans. Quality care is provided if you are able to maintain patience through the process of obtaining your health care. Beautiful grounds.
Usually get good service from operators in directing my calls, but today was an exception. First, operator transferred my call to wrong location, when I called back and informed her of her mistake, same operator was rude and I was put on hold for extended period, sort of like being put in the penalty box for daring to speak up. Eventually I hung up and called back, fortunately reached a different operator on third attempt. 20 minutes wasted. Suggest remedial training for VA operators on common courtesy and phone etiquette.