VA Middle Tennessee Healthcare System

I’m new to a job with no benefits yet and came down with pneumonia. I’m so grateful that I was able to use the VA for treatment and care. I have never had a bad experience with the VA or its employees. EVERYONE is very caring and helpful!

When you finally got get service it's great. The travel office has been playing games however for at least 3 years, and apparently are still doing so. It was known that they were creating dummy telephone extensions and routing calls to them that we're never answered. That situation was reported to Marsha Blackburn's office but apparently they just don't care because three years later it's still occurring. Over two months to receive reimbursement for travel pay? Not a big deal if you're close by but when you are 2 hours away and have multiple appointments in a week it can be financially stressful. I'm grateful for the benefits that I have, however what is the delay? As I stated though, when you do get through the door they are very helpful. At least most of the staff are. I probably wouldn't seek mental health Care there. I'm a USAF Desert Storm/Shield Veteran.

Went to the VA last year Jan time frame for lump in breast. They all Seemed lost except for the radiology department. Lump went away until this week. The lump has come back with a painful vengeance within a weeks time in the same spot. I drive from Clarksville to Nashville for help and what I got was waiting for 7 hrs while they laugh and giggle. I confuse bunch of people on the surgeon team. Yet the ultrasound people was perfect. End the end no blood work was done to determine if there was an infection. But after 7hrs I was given antibiotics and sent home in pain same lump. And starving As a Veteran I believe I deserve better treatment. I believe that at the very least I deserve to be pain free. This is the worst experience and I will be reporting higher. Now I will have to come out of pocket for assistance when the VA was set up to serve Veterans not have giggle sessions

The next appoint is in 60+ days. But the orthopedic doctor is not willing to approve out sourcing of the appointment. They do what they want. How they want. Who cares if the veteran is suffering. The VA supposedly has improved their service. I can’t see that at all for where we sit. 23 years of service. 100% disabled veteran. And then get treated like this, it’s a shame to say the least.

I received great care here. The surgeons were great. The nurses also took great care of me.