Va Northern Arizona Healthcare System
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feedback about Va Northern Arizona Healthcare System
My best friend changed from Phoenix V.A. to the Prescott V.A. and I was with him the first day. Volunteers made sure we knew where to go and who to speak with about the change. Everyone at Prescott made my friend welcome and was told that the facilities were to help Veterans get the very best of care. The all around feeling was so positive. The comparison between Phoenix and Prescott V.A. was like night and day. Thank you all at Prescott V.A.
I have always received excellent care at the Prescott VA. The medical and administrative staff in the Women’s clinic always treat me with deep care and respect. The eye clinic is also fantastic. “Military issue glasses” aren’t what you remember as “BCGs” in basic. I’ve paid 100s of dollars trying to get comfortable, fashionable glasses out in the civilian world, but the glasses I got at the VA are my favorite: best fit, best durability, and best looking.
I have been attached to various VA hospitals around the country but I have never witnessed such complete disregard for patient mental health. They give you appointments months out. They forget to put in your referrals. They schedule you with psychologists that are leaving. The psychiatrists forget to prescribe your medication as soon as you leave their sight. It is appalling and I am disgusted with my treatment from this facility. The only thing their mental health professionals have helped me with is realizing I shouldn’t have asked for help in the first place, because help doesn’t exist within the VA.
The care and "beside manner" that I've received at the Cottonwood Out Patient facility and the Prescott hospital has made me a strong supporter of the VA system. My team doctor at Cottonwood has made my gout become non-existent, something no private md has ever been able to accomplish and a recent bout of pneumonia was very well taken of by Prescott, I'm now 100%. I'm very impressed and the follow-up care is great. Hard to understand all the 1 star reviews. The ER in Prescott was fabulous and, even on Christmas Eve, all of the staff treated myself and wife with respect, dignity and with the sole purpose of getting me healthy again, what more could you ask for?
I had a recent visit to the Emergency Department for a breathing problem on March 6, 2019. When I arrived the numbers relating to a particular health issue that were gathered at the triage station didn't match what I was telling them that I was seeing at home. Guess what? They didn't pack me up and tell me to get lost! Imagine that. They still took me into the back, hooked me up, took blood, got an ECG, and even took X-rays and were waiting on my blood results to see if I needed an MRI or a CT scan.
After all of that and the fact that while I was lying on a gurney my numbers began to be the same as what I had reported earlier they determined I was on the edge of pneumonia. Something I definitely don't need with my other current medical issues.
The doctor was very attentive, my nurse was efficient and everyone listened and responded to my concerns. I am writing this in this manner because I am so very tired of people complaining about the Prescott VA.
I have been a patient of this VA since I retired in 2008. Back then I was healthy other than the beginnings of COPD. I saw my team, the Blue Team, once a year for my annual check-up. I used the ED every once in a while for my breathing issues or negative reactions to various things. Usually I could call me team and they would try to handle it at their office.
In 2015 my life took a turn for the worse. I was sent to civilian doctors and hospitals, to include Barrow's with the Choice Program. Guess what, I would have rather have been able to see staff at the Prescott VA. They just didn't have the specialists I needed there or at the PHX VA.
I love the Prescott VA. People being people, sometimes you run into someone who maybe should have stayed in bed that day or should have chosen a different career, like the gentleman at the after hours Pharmacy when I needed to pick up my prescription from my visit.
I still give them a 5 star rating, because that is what they deserve.