Va S. Arizona Healthcare System
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feedback about Va S. Arizona Healthcare System
Am I wasting my time, or are the true issues being addressed? I give credit where credit is due, otherwise 1⭐! I have been using this facility for over 3 yrs now. And I don't understand certain protocol as to truly attending to not only my needs, but a concern for my fellow veteran patients? Certain clinics & staff have revealed their true colors. Is it about me, or about them having elite status in life? I will compare Tucson with San Antonio, yes its only my observation. But if you knew me, I do my utmost to live by a higher standard of integrity(imperfect as all are)Disingenuous easy to detect for me! No SA not outstanding although it far exceeds Tucson in many facets. And I have been to civilian clinics and hospitals. Everyone has flaws, although the Tucson VA, MORE than most! Do they see the flaws, or just don't CARE?? Healthcare should always be about the patient. And if all you can muster up is 1⭐ per the latest VAMC ratings, time to revamp Your agenda.
The doctors that I have seen are fantastic. I changed my rating from 4 stars to 5 stars because a patient advocate called me regarding my MRI and I was told that the lady who was now scheduling imaging appointments did not normally work in that department, but due to sickness among employees she was doing the best job she could do to try to keep the department running as smooth as possible. Good customer service representatives would have called the patient to let them know that their order had expired so they could get their doctor to write a new order.
This particular VA HOSPITAL needs to be investigated by some other investigative authorities...the VA cannot investigate the VA due to the problem that the reigning administration has with extreme bias and prejudice against VETERANS...they will (the DIRECTOR, his OFFICERS, and their ASSISTANTS)
protect their medical staff to the detriment of the VETERANS...their total lack of respect to VETERANS and any medical concerns they have trickle down through
through the medical ranks--from a NEUROSURGEON down to a clerk in PATIENT TRAVEL...if the VETERANS "do not fall in line", they can be expected to be blamed, and if that does not work, they are ignored, hopefully, with the result of the VETERAN just giving up and disappearing...this is what the DIRECTOR and his STAFF hope to accomplish-- sweep the mess under the carpet and move on; unfortunately, the VETERAN is left alone and suffering due to lack of proper care. I sometimes wonder if this could be one reason why there is such a large ratio of VETERANS taking their lives...I have talked with soldiers returning from combat thinking the VA will be their to help them...what a rude awakening for them...I am just another sad story of a VETERAN trying to get justice within a "criminal element" that poses as a "VETERANS" medical health establishment
serving THEMSELVES at the risk of the physical, mental, and emotional health of so many VETERANS. Their answering machine ends with the statement that we served our country, now it is their turn to serve us--this, to many VETERANS, is a slap in the face...I have been trying for 8 YEARS to work with this MEDICAL staff and for the last 2 YEARS of these 8 YEARS, with the ADMINISTRATIVE STAFF...at least now I realize why I have been treated so shabbily by the MEDICAL STAFF...they are just mirroring the ADMINISTRATIVE STAFF'S attitude toward the VETERANS that are trying to get help...I feel, right now, that I have no MEDICAL CARE...I am, for right now, on my own...FYI--MALPRACTICE IS A CRIME; even within the VETERANS ADMINISTRATION HOSPITAL...and WE do not have to accept it as a routine daily event...
I'm disabled like a lot of us in the VA Hospital System are. I go in for a scheduled appointment every 3 months and have always been taken into the Doctor on time for the last 3 years. All you have to do to receive such care is show up 15 minutes early and not cancel appointments constantly. My buddies that don't follow those simple rules are always complaining about poor service. If you served in the military you should know how to follow rules. Your appointments and clinics are orders you must abide by. Otherwise you suffer just like you would if you were still on active duty. It's your duty to cooperate with the system. It works for me and my buddies that follow those simple rules. So it blows my mind that some veterans complain over and over again about poor service and the health care here.The medical assistance I receive here is far better than any care I had outside of the VA Hospital System. Outside of this system I waited 1 hour at least after showing up early for a scheduled appointment. Many times pharmaceutical sales people just walked in and were taken immediately with no wait. I'm treated with respect here and I was just an E4 when I served. Thank God for this place!
Pros: Large facility with various clinics. It is very well kept and constantly growing. Most of the staff here are great with an exception of the healthcare workers. The women's clinic is the opposite where the front desk clerks yelled at the patients, rolling their eyes while the nurses went above and beyond.
Cons: They overbook patients, causing longer wait times and frustrated/rude healthcare workers. I didn't know why there were so many rude workers until my recent appointment. The finicky optometrist was complaining about certain patients (HIPPA violation) and how they have no time to do this/that. I simply snapped back at her and she calmed down but seriously...The lab clinic and the ultrasound physician were the same way. FYI: no one is making you work there! If you just have a poor attitude to begin with, then find another job where you don't interact with others because not all of us vets will tolerate your unprofessionalism.