Va S. Arizona Healthcare System
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Treat veterans as all "look the same", one size fits all. Being a woman veteran, less care options. Retaliation if veteran says hey, this is not the best for me to a provider (doctor). In speaking up for yourself they will bog you down by referring you to another dept. Who do the same thing. Asking either Republican or democratic party (Sen.or Rep.) VA officials will lie and say the provider and veteran have come to a agreement. Will repeat letter as many times. One nurse practitioner said all veterans are liars and drug addicts. Have reached out to a lot of people (who could help but afraid of retribution)and all say they are aware of the problems but yet have hung veterans out to dry.
Was witness to staff "gas lighting" an elderly patient in the e.d. The staff are often rude, hostile, and try to be intimidating. Service is unnecessarily slow, getting a response on the phone is nearly impossible, and scheduling is a nightmare. The only positive is the lab has competent, friendly staff who are all great at blood draws, even on hard sticks.
Not sure why this place can't take better care of their patients. Their job is to serve out Veterans since our Veterans served for them.. Seems like to can't see a doctor without waiting HOURS!
I was in so much pain before moving to Tucson and went to this hospital. Dr.'s found problem had surgery and for the past two years I am pain free.
The doctors that I have seen are fantastic. I changed my rating from 4 stars to 5 stars because a patient advocate called me regarding my MRI and I was told that the lady who was now scheduling imaging appointments did not normally work in that department, but due to sickness among employees she was doing the best job she could do to try to keep the department running as smooth as possible. Good customer service representatives would have called the patient to let them know that their order had expired so they could get their doctor to write a new order.