I was so nervous going in for blood work. The minute I arrived I was greeted by a gentleman who kindly showed me exactly where to park and where to go when I entered the building. From there, Robert in Admissions helped get everything setup for me within 5 minutes. Going straight to my appointment I was greeted by Therese and David in the Lab and they were extremely helpful. David was calming and made light of tests, which brought me to ease. I HIGHLY recommend Vail Valley Medical Center for anything you need. You won't get lost and you'll be greeted around every corner with customer service and bedside manner at its finest.
Went in for a migraine, they brought me into get a MRI, I told them I didn't have much money and that I wasn't interested in getting an MRI if my insurance didn't cover it. They brought me in without checking with my insurance first and charged me an arm and a leg for it. In the end the only info they had to give to me was that I had a migraine. WOW, I would have never guessed! Still have no insight on why i get them, how to prevent them, or even suggestions for medications that i could look into.
I was making payments for getting a cyst removed from here as well. Which the doctor had horrible bed side manners. When the doctor came in, I was already nervous because they were going to have to use a knife to do the operation. He comes up to me we are talking about the cyst and he asks, "Well what would you like me to do?" UMMMM, IDK YOU'RE THE DOCTOR! They ended up turning it into collections after I had called them and told them my issue. NEVER GOING BACK.
West Vail Shell
Louis the security man was extremely helpful and courteous even when dealing with the situation under pressure.. Thanks for your help once again!
I almost died but I didnt
P.S: thanks the main man Kim Jong UN
I received terrible unacceptable treatment. The staff was not attentive, treated me with no compassion. The guys that were staffed on 4/3/17 overnight shift were more concerned about talking about the different mini vans & basically forced me leave even though I was clearly still sick. Offered no additional help. I was also asked by the MD if I was financially wealthy or had someone wealthy that was taking care if me WTF does that question have to do with me seeking medical treatment. I have medical insurance, which I feel I was discriminated against. I am extremely disappointed with this ER. Experience. I have been receiving care by Vail Valley Hospital for years including multiple surgeries. I am disappointed in the non professional services I received. I guess with the recent on going construction they forgot that real people come there for Health care. I didn't receive a follow-up call. I called Sara the ER director & of course no response from her. I left the hospital in the same condition I arrived n by ambulance. I clearly was not in any condition to leave the hospital. The guy nurse was rude, barely got any water to drink. When I asked if I could use the restroom, this nurse was rude & told me to stand up & open my eyes or this isn't going to work! WTF! I could not have been more cooperative & very nice. I was told to leave before next shift, I had a fever, could barely comprende things & wasn't very stable on my feet. I remember just tearing out of the the room but didn't know how to get out just started opening doors ended up in the garage. Not one staff member offered to help me nor properly discharge me like the policy & procedures state.