Valley Hospital
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223 N VAN DIEN AVENUE, RIDGEWOOD, NJ 7450 USA

Address

223 N VAN DIEN AVENUE, RIDGEWOOD, NJ 7450 USA

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Phone

(201) 447-8000

Emergency service available

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Consumer feedback about Valley Hospital

The Valley Hospital
Reviewed from Google

3.2 out of 5 stars

Lori Shannon
Lori Shannon

1 out of 5 stars

posted 3 days ago

While we like the providers it is very hard to get an appointment with them for working people. no appointments after 3:45 for the oncologist. Had the first appointment for 9 am--waited over 15 minutes just to sign in then waited 30 minutes to be called into the lab and finally saw the doctor 20 minutes later for 10 minutes. Only to be told to come back in 4 months to no accommodating appointments. Finally left @ 10:30 am. What can be done about this?

Abhi Parekh
Abhi Parekh

5 out of 5 stars

posted 2 weeks ago

I will highly recommend this place. Our twins was born here. staff & nurses taking care like own child. excellent doctors.

Michael C
Michael C

1 out of 5 stars

posted 1 month ago

The Valley Hospital is a prime example of what is wrong with health care in America. They exemplify lack of accountability and lack of transparency. They put profits over people.

This all started when my wife was told to get simple testing done by her primary care doctor. She went to Valley Hospital which was recommended by her doctor. When she got there she asked specifically if she's in network with her insurance. Multiple times she was told yes and had the testing done.

She then needed another test done so she went back to Valley Hospital for it. When she asked again about being in-network she was told yes. Then she heard some of the front desk workers whispering and asked AGAIN. It was only then that they finally confessed she was out of network. My wife then walked out without having completed the testing.

A few weeks later, we get a bill for the first test. Keep in mind it was a simple test that would have cost no more than $250 WITHOUT insurance. Nope, we were sent a bill for $1,000.

I called billing and explained the situation. After multiple calls and no empathy for how she was lied to, they knocked the bill down to $700. I paid it over the phone and to this day am still getting bills for the remaining $300 even after I confirmed with the manager.

Valley Hospital is a business. They advertise on the radio, in print and direct mail pieces NONSTOP. They are there to make a profit, even if it is at the cost of people.

UPDATE: So they did comment on my review asking for me to reach out to them. I emailed them and they contacted me about 2 weeks later. The person I talked to thought I was someone who had a baby at their hospital last year. They finally got my wife's info pulled up and they told me "sorry we can't do anything else for you." This hospital is just a waste of everyones time.

Marcellus Gordon
Marcellus Gordon

4 out of 5 stars

posted 2 weeks ago

So far so good. My wife's doctors, nurses, care aids and dietary needs have been excellent.

William Brinkman
William Brinkman

1 out of 5 stars

posted 1 day ago

Ok.... So we had a baby here on 09-26-2017... Both my girlfriend and I gave our I.D.s and insurance cards. We checked into the hospital to have the baby.
Today our baby is the most wonderful little girl in the world, but we got a bill. My girlfriend is older then me so her insurance should have been the primary, but this what they did. They charged her all of her medical bills like they should, but they put the baby on mine. (not a problem right?) Wrong. They are double dipping the out of pocket.......... very very sneaky... And that is not even it. They billed my insurance, then when they found out how much cash we owed after the insurance paid, they billed the extra to my girlfriend for the baby not me!?! They charged my insurance, but didn't bill me crazy right? What are these people trying to pull at this place. I had to have my insurance company call Valley, while we were on the phone with them the bill person had no idea what was going on or why anything happened. I just hope this gets cleared up soon, because the Amazing people at Valley hospital already sent it to their lawyers to collect the funds. They did place the collection on hold and said they would refund my insurances, but how many people don't catch this or just pay it? 100% wrong and people need to be on the look out!
*update 06-27-2018* first attempt the claim was denied. This all could have been avoided if they would have just done their job right. Will keep this post updated for the 2nd time.
*update 07-10-2018* The Valley Hospital sent the caim to her insurance but they marked the baby as a todler not a new born so it was denied. They are re-running the caim under newborn. How many mistakes are they going to make? Time will tell i will keep everyone posted...
*update 07-19-2018* filed a formal complant with the BBB. I copy and pasted the rant have i have on here in my complaint to the BBB. This was Yolanda Moreran's response . "The only insureance on file when this patient was born on september 26th was the father's" this is a complete lie because what insurance covered the mother's hospital bills.... "a bill was sent to the home every month from December to march with no response and went to collections." The bill was sent to the mother, why would the mother get the bill if you scammers billed the father's insurance. "United denied the claim on 6/6/2018 stating that the baby is not an eligible dependit on the health plan." That is because you very inteligent empolyees send the baby as a todler not a newborn..... "we called united on 7/9/18 and they stated that they reached out to the mother in order to verify the correct primary insurance and they didnt not recieve a response." What a lie this one is. We are keeping in touch with both our insurance company's. How do you think we found out you billed us for a todler when she was a newborn. Stop lieing get your facts straighten out. I'll keep you all posted with what happends next..
*update* 09/03/2018 the hospital finally filed the claim properly. The paperwork still stated we owed around $900. We both know she hit her out of pocket maximum. Also my insurance still has not been refunded at this time. They have also stopped responding to my BBB report. If i do not recieve a refund to my insurance and my HRA i will be fileing a 2nd BBB complaint for them embesling the insurance and HRA money... I'll keep you all posted with what happens next.
*update* a response from the company finally on google. I have emailed them at the provided link. I will keep you all informed.
*update* 10/19/2018 still no refund to my insurance also i emailed the person they asked me to and have got nothing in return. I was told to wait 2 months for refund so next month ill let everyone one what is going on.