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feedback about Valley Hospital
I recently went to Valley Hospital per the recommendation of my boyfriend's mother who is a home care nurse within the Valley Medical Group network. I discovered I had a rather large ovarian tumor that needed to be removed. I first had a consultation with Dr. Levine (OB / GYN) and his team who were kind enough to squeeze me into their busy schedule on short notice; even as a first time patient. We discussed what to expect and his office's staff made themselves available to me for outstanding questions in the days leading up to the procedure.
Prior to the surgery I received follow-up calls from a scheduler and a nurse to ensure they had all the information they needed and that I was prepped. Then on the day of the surgery, every single staff member and nurse I met from security to check-in to the same-day surgery wing were all very kind and accommodating. The hospital itself is probably not what you would describe as "state-of-the-art" or very modern, but it was certainly clean and inviting. I did not feel uncomfortable at all during my time there.
The only reason I would have to dock a star from my review is because the billing process is not complete yet and hasn't been made entirely clear to me on what additional charges to expect. I was asked to make an initial payment based on my deductible and coverage, but was also told I will likely get charged more later depending upon what additional services were done. In fairness, this poor transparency is probably what you can expect from most medical providers you visit along with the fault of insurance.
Other than that, I would definitely recommend this hospital based on my experience with their staff.
Was given a lecture at their lobby when asked if I and my 3 y/o child can use their restroom.
If you you are in need - you’ll be better treated at McDonalds on Time Sq!
Great nursing skills and support staff. Patient and family friendly
Been here for hours in ER, no ones come to see me.. I got pneumonia from being here two days ago and they left me on a stretcher next to patient w flu and one w pneumonia and now I have it and I’ve been ignored, again sitting on stretcher in hall where they ignore infectious disease protocol and are so short staffed they can’t even see the patients they have, the treatments appalling!!
While we like the providers it is very hard to get an appointment with them for working people. no appointments after 3:45 for the oncologist. Had the first appointment for 9 am--waited over 15 minutes just to sign in then waited 30 minutes to be called into the lab and finally saw the doctor 20 minutes later for 10 minutes. Only to be told to come back in 4 months to no accommodating appointments. Finally left @ 10:30 am. What can be done about this?