The Valley Hospital is a prime example of what is wrong with health care in America. They exemplify lack of accountability and lack of transparency. They put profits over people.
This all started when my wife was told to get simple testing done by her primary care doctor. She went to Valley Hospital which was recommended by her doctor. When she got there she asked specifically if she's in network with her insurance. Multiple times she was told yes and had the testing done.
She then needed another test done so she went back to Valley Hospital for it. When she asked again about being in-network she was told yes. Then she heard some of the front desk workers whispering and asked AGAIN. It was only then that they finally confessed she was out of network. My wife then walked out without having completed the testing.
A few weeks later, we get a bill for the first test. Keep in mind it was a simple test that would have cost no more than $250 WITHOUT insurance. Nope, we were sent a bill for $1,000.
I called billing and explained the situation. After multiple calls and no empathy for how she was lied to, they knocked the bill down to $700. I paid it over the phone and to this day am still getting bills for the remaining $300 even after I confirmed with the manager.
Valley Hospital is a business. They advertise on the radio, in print and direct mail pieces NONSTOP. They are there to make a profit, even if it is at the cost of people.
UPDATE: So they did comment on my review asking for me to reach out to them. I emailed them and they contacted me about 2 weeks later. The person I talked to thought I was someone who had a baby at their hospital last year. They finally got my wife's info pulled up and they told me "sorry we can't do anything else for you." This hospital is just a waste of everyones time.