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feedback about Valley Hospital
A world class facility. I can’t believe anyone would give this hospital less than 5 stars.
My son had cervical surgery yesterday by Dr. Kaiser.
Everything went perfectly. The hospital is clean and modern and the staff is kind, friendly and attentive.
I would not hesitate to highly recommend this hospital to anyone!
Wonderful hospital. My two emergency c-sections were handled great, the NICU staff was outstanding, and my now 4 year old son's recent surgery went very well because of the staff's caring nature and attention to detail.
I'm very happy that the hospital has finally reached a deal with the town so they can do much-needed improvements and expansions. It will make a great hospital even better.
Location, Services are great. Billing service is too delayed. Even after 15 months we are still waiting on bill. Another issue is hospital uses anesthesiologist who charge out of network even when doctor is in-network, hospital is in-network. Writing emails to hospital billing is no response.
So, our family is stop visiting Valley hospital.
This is definitely my hospital of choice. I have had the unfortunate pleasure of visiting the ER twice for two different reasons - once I was treated in the ER and discharged - felt MUCH better - the other I had to be admitted. The staff is pleasant from intake to discharge, doctors, nurses and everyone in between :) Also went through some cardiac rehab and that was a wonderful set up as well.
Avoid this hospital if you don't want to get squeezed. My husband went to Valley Hospital's ER room two times the past a few months. First time, for some bruises and abrasions on one knee from a minor car accident, he had X-RAY examination on the knee part; second time, for some muscle strain on chest area, we were directed to ER by Valley's front desk, and there, after nurses' screening (X-RAY), a doctor showed up for literally less than one minute, telling us nothing he could figure out from the X-RAY result and left with no diagnosis nor treatment given.
For each time, we received a bill at around $4,500. Asked for an itemized bill, found that for the second visit, Valley charged $2,500 alone for an "ER VISIT LEVEL V", the highest level of all ER visits--for the most intense and complex! My husband was able to walk and talk, perhaps even with a smile on his face, and waited for over 20 minutes for the doctor to show up and another 20 minutes to be discharged, if his visit is LEVEL V, who else's shouldn't be?
I called billing department, a lady self-claimed Linda, told me that "ALL chest pains are ER VISIT LEVEL V"---which I found did not make much sense---not only that what my husband had could hardly be described as a chest pain---it was not inside the chest, but also no fancy facilities got used except X-RAY. Also, according to United Healthcare's document, level V should be for high severity, life/function threatening. There are so many reasons contributing to what can be vaguely described by patients as a "chest pain". Coding "all chest pains as ER LEVEL V" is an abuse and misuse of code.
Linda then told me with an attitude that there was NO channel for patients to dispute valley's medical bills. Finally an exhausting talk made her promised that she would inform me by writing Valley's ER visit level guiding code or something like that to justify this categorization. But up till today, me and my husband haven't received anything. I will keep posting if updates.