Valley Medical Center
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feedback about Valley Medical Center
If you plan on not living or no sympathy no care then by all means go to this ER how do you have a person with a head injury sit in the lobby and when I call to inquire about my daughter's well being I get a RUDE person named MANNY title MST on the phone with a OUR BEDS ARE FULL ATTITUDE like are you kidding me? I'm in a different State worried about my daughter when I know from working years in Sports and Spine Medicine HEAD INJURIES SHOULD BE TAKING SERIOUSLY HEAR THAT SERIOUSLY no wonder they have low reviews because of the NOT SO CARE Y'ALL GIVE ..I have worked at Many Hospitals when I lived in Seattle and I worked for Harborview every employee follows a CODE OF ETHICS and that MANNY guy needs more training never have I gave out rude customer service to a patient or family when calling about a loved one NEVER NEVER NEVER...his attitude and tone was completely unacceptable and I will be contacting his Manager Brian and Patient Advocate because when I called and asked for the Charge Nurse or Nurse Manager I did not need his stank attitude
The mychart doesn't show ER providers what patients have on record, even when it's within Valley Medical. Costly mistakes by intervening with me when I was dealing with PTSD; they touched me on the back unaware, then failed to de-escalate.
I've been forced to low crawl on dirty ER floors and yelled at by staff. I never, ever received hearing assistance as hard of hearing person who identified such. Treated like a piece of meat, told labs were for infection when it was for drug screens. Unnecessary and prejudiced care.
Don't go unless you have witnesses, DNR on file, Power of attorney set, a small fortune to pay bills that will drag on for months, regardless how many times you go in person with letters of authorization. It's too litigious to be as prosperous as it could have been; if they'd been willing to work with consumers instead of get rid of us, as patients.
Worst place to go if you're having an emergency with your psych meds. They're cruel and heartless enough to restrict my getting Bipolar medication knowing full well if I go back into the world without it I'm left for dead. They had their financial resources officer or something like that, her name was Elizabeth, come down and tell me different ways to dose my medication for the next week. I'm following her instruction because I have no other course of action until I get paid (they won't let me have my meds until I can pay for them because my insurance was cancelled,) but I will be seeking legal representation if anything goes wrong under the guidance of the "apparently doctor for a day" Elizabeth.
Had a torn bicep after mountain bike crash. Would normally have gone to Urgent Care for something like this but this is a first injury of this kind for me, so I figured I would try ER in case I need imaging.
Waiting room for 3.5 hours. Was accompanied by many sick patients next to me who were vomiting, wailing, and crying. They were also out there for HOURS. Got into the room and after 30 minutes was seen. Told I needed an Xray. We sat in the room for over 1 hour. I wasn't sure what to do. Did they forget about me? I clicked the "nurse" button and an annoying bell went off for 10 minutes but no one showed. Turned it off and my GF walked out of the room to find a nurse just sitting at her desk nearby. WTF? She asked her what was going on and then a few minutes later an Xray tech came and grabbed me. Great. They tell us they want to wrap my arm so we wait "a little longer" thinking it was going to be super specialized. They ended up just wrapping it with an ace bandage (something my GF could have done for me in 60 seconds). That cost us another hour of waiting.
We got in at 8:30pm and left at 2:30am. Could barely stay awake. I'm pretty sure even if you had your arm amputated by a semi-truck, you would still be stuck in that waiting room for several hours before seeing anyone.
Most times we went here we had about a two hour wait in the waiting room and another two hour wait once you got a room. I called this morning regarding a fever for my child I got transferred three times, hung up on, and when I called back she said she couldn’t transfer me to pediatrics they’re on call I would have to look and call myself. Bring that valley is closer to me I called elsewhere and got better service over the phone.