Imagine the worst possible scenario, now multiply by ten. That’s how bad these people are. And I am not talking about one or two - the place is worse than the DMV.
The nightmare began when I tried to call them and check on the email I got from them, and to make sure they have my file. I tried every combo of keys – they do not take calls unless you are a doctor. Out of choices I clicked on the “If you are from a doctor’s office…” just to get to a human being (of that later) – the “lady” who answered my call assured me they had all my details (blunt lie meant to get me off the phone).
From the outside the place looks nice – but my second warning light came on when I stepped in the wretched place – as depressing the DMV in Sacramento (which to me was the worse place I have had the displeasure of visiting). It does not looks like a modern doctor’s office, it looks like a prison reception.
The woman’s last name was Goodman (how ironic) – she pulls “my” chart, and I quickly found she had the wrong one (!!!). I gave her my driver’s license and insurance card and she found my actual chart and told me she had rectified the issue (lied to my face).
So the nurse (the only decent person in the wretched place) took me in checked my vitals and … nope she is looking at the wrong chart. She said she will fix it (I believe she did).
So I sat. And sat. one hour and fifteen minutes of waiting. Finally I go out and said “okay I am leaving”. The philipina woman in the reception (mind you after about fourth minutes I opened the door and she saw me sitting there for god knows how long, she Knew I was there) – looks me in the eye with an empty look and asked “would you like to book a follow-up visit?” (no one is home – this is what she was trained to say).
Behind her, half a dozen staff (doing what – I am not sure – at that point there were no patients in the waiting room). All these bad people have seen me sitting there for over an hour. No one batted an eye. Finally I asked the crowed in general “is it okay with you that I leave?” they all looked at me as if I was a talking cat.
So I left.
Worse possible scenario? Not really. I could have stayed and put my health and well-being in their hands. I could have been one of the older patients sitting there on wheelchairs, without a choice, helpless and voiceless, in their hands. All I lost was a day. I am sure the negligence, the blunt disregard of all human decency, and bad faith I have witnessed can lead to tragedy.