Valleycare Medical Center
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5555 WEST LAS POSITAS BOULEVARD, PLEASANTON, CA 94588 USA

Address

5555 WEST LAS POSITAS BOULEVARD, PLEASANTON, CA 94588 USA

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Phone

(925) 447-7000

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Consumer feedback about Valleycare Medical Center

Ari Zaccai
Ari Zaccai

1 out of 5 stars

posted 1 month ago

Imagine the worst possible scenario, now multiply by ten. That’s how bad these people are. And I am not talking about one or two - the place is worse than the DMV.

The nightmare began when I tried to call them and check on the email I got from them, and to make sure they have my file. I tried every combo of keys – they do not take calls unless you are a doctor. Out of choices I clicked on the “If you are from a doctor’s office…” just to get to a human being (of that later) – the “lady” who answered my call assured me they had all my details (blunt lie meant to get me off the phone).

From the outside the place looks nice – but my second warning light came on when I stepped in the wretched place – as depressing the DMV in Sacramento (which to me was the worse place I have had the displeasure of visiting). It does not looks like a modern doctor’s office, it looks like a prison reception.

The woman’s last name was Goodman (how ironic) – she pulls “my” chart, and I quickly found she had the wrong one (!!!). I gave her my driver’s license and insurance card and she found my actual chart and told me she had rectified the issue (lied to my face).

So the nurse (the only decent person in the wretched place) took me in checked my vitals and … nope she is looking at the wrong chart. She said she will fix it (I believe she did).

So I sat. And sat. one hour and fifteen minutes of waiting. Finally I go out and said “okay I am leaving”. The philipina woman in the reception (mind you after about fourth minutes I opened the door and she saw me sitting there for god knows how long, she Knew I was there) – looks me in the eye with an empty look and asked “would you like to book a follow-up visit?” (no one is home – this is what she was trained to say).

Behind her, half a dozen staff (doing what – I am not sure – at that point there were no patients in the waiting room). All these bad people have seen me sitting there for over an hour. No one batted an eye. Finally I asked the crowed in general “is it okay with you that I leave?” they all looked at me as if I was a talking cat.

So I left.

Worse possible scenario? Not really. I could have stayed and put my health and well-being in their hands. I could have been one of the older patients sitting there on wheelchairs, without a choice, helpless and voiceless, in their hands. All I lost was a day. I am sure the negligence, the blunt disregard of all human decency, and bad faith I have witnessed can lead to tragedy.

Dezirae Lambert
Dezirae Lambert

1 out of 5 stars

posted 7 months ago

I came in the emergency room 2 nights ago because I have the flu. I am also 10 weeks pregnant. When I went up to the window to check in and explained my symptoms, I also mentioned I was pregnant. What was upsetting is that when I mentioned I was only 10 weeks along the 2 lady’s laugh in my face and shrugged it off like it didn’t matter. Then I also sat in the waiting room while 3 people that were suppose to be behind me, got to go in and be seen first when they clearly could see and hear how much pain I was in. I was also running a 101 almost 102 fever and they did not care. On top of all that they swabbed me to check if it really was the flu and it was. But didn’t even prescribe me anything just said take tylonal and that’s it. I have been very very sick for a week now and I feel like im getting worst and not getting any better.

Scott Seagraves
Scott Seagraves

5 out of 5 stars

posted 1 year ago

Staff are super helpful and honest. I feel safe being here. The cafeteria has decent food for a great price!

Zach Hutchins
Zach Hutchins

1 out of 5 stars

posted 1 year ago

The carelessness and nonchalant/slow behavior the staff has at the ER is a complete joke. I could pass out on the floor and go into a seizure and this staff wouldn't care.

Doosal Navarro
Doosal Navarro

4 out of 5 stars

posted 1 year ago

This is a really well kept hospital with loving staff I like it 😊