As a current customer, it is important to know which agency to contact so that your concerns/complaints are heard. If you have a complaint about your physician contact the Florida State Medical Board. If you need to report poor conditions, (too cold, unsanitary conditions, and just about anything else that affects you, contact the Consumer Protection Agency AND the Better Business Bureau. When Florida Regional Hospital starts making "errors" on your billing statement, contact your insurance administrator asap. The FEDERAL TRADE COMMISSION is next, they don't play. Have your documentation they will use it. Finally, it is a good idea to fire off a letter to the Attorney General's office. Document Document! When you are actually in the hospital and have an issue, they tell you a hospital exec will be speaking with you about the issue. Or an employee will be visiting you for information, do not hold your breath for them to show. They are not coming!