We had to use the emergency room Monday evening. John at the front desk was professional. Last time I can use that word in this review. There are always emergencies and they should be seen first. Having said that, we sat for three hours waiting to be seen. The emergency room is understaffed and dirty. We did leave for another facility. I called on Wednesday to speak with someone about our experience and no one knew of a department set up to talk with me. They said the head of the emergency room would call, but I have not spoken to anyone. I did notice other hospitals quickly respond to these reviews, but Venice does not. I recently read an article about this hospital wanting to build a new building. A new building with the same service would be a waste of money. I would recommend anyone new to the Venice area bypass this hospital.
HORRIBLE!!!! Do not believe the television ads for short wait time in the ER. I brought my mom here at 1:00 p.m. on a Thursday afternoon. It is now 5:30 p.m. and still sitting in the ER Triage. It's been 3 hours since her CT scan and still have not heard a thing. Another couple said they have been here since 9:30 a.m. this morning! And, to make it worse, I just checked their ER wait time in the website and it said the average wait time is 24 minutes. That is TOTALLY false.
I have spent a lot of time in this hospital visiting my loved ones. I have always been treated with kindness. All of the staff goes out of there way to be attentive, loving and compassionate.
The first time I went to this hospital, I was pregnant and non-stop vomitting blood. They refused to see me because I am 17 and forced me to drive all the way back home at 3am to wake up my grandmother to call them, only to find out if you are pregnant, you can legally consent for yourself. I was in the hospital for over 7 hours and the only conclusion they came to was giving me a prescription for 10 nausea pills which only lasted 3 days and I was having this sickness for 4 weeks. As I was waiting in my room for a nurse to come back, my finger tip pulse monitor fell off and the machine started to beep loud and uncontrollably, yet NOBODY came to check on me for at least 15 minutes. The nurse runs in claiming “I’m so sorry I didn’t even see this on my computer”??? What would’ve happened if my actual pulse went to 0? Then last night I returned to the ER because my ear had been throbbing nonstop all day and started to bleed, they again tried to deny seeing me as I had blood dripping out of my ear, once they finally let me come back, I didn’t even get past the blood pressure room and had 2 nurses with HORRIBLE attitudes come in to tell me there was nothing they could do for my ear and told me not to use qtips and go buy some ear drops... WORST hospital I have ever went to in my life.
I provide care services for my client with disabilities and when I came to meet him at the ER (he was taken by ambulance), not only did I get to the hospital loooong before him, but then I had to bully my way back to sit with him. I explained that my client was developmentally disabled, but they just let him sit crying until finally I demanded to talk to the charge nurse. Rooms are freezing, staff is inattentive. The monitor in my clients room was alarming every 15 minutes, but no staff would come in to make sure he was ok. I would have to walk out to the nurse station and ask them to turn off the alarm... on one occasion I came out and got to hear all about the staffs personal life, but not once did they acknowledge that my client needed assistance. We checked into the ER around 7:00 PM... it is now 11:52 PM. My client has the flu and needs rest, but when I asked when he might be admitted the response was “not anytime soon”. Woooow.