I am absolutely disgusted by this hospital and the care my grandfather is getting their right now. Let me start off by saying my grandfather is one of the healthiest people In our family. He has limited health issues and is a very smart successful smart person. He has suffered from a heart attack and is currently in the ICU. I’ve been left with a pit in my stomach while I’ve heard from both of his sons who are at the hospital and his wife about how disrespectful his nurses have been to him and the way they are treating him is disgusting. When someone questions their medications after a traumatic event a nurse should be compassionate and respectful to the patients not threatening and treating the patient with an attitude and telling them they can leave the hospital if they let don’t the medicine. When he clearly is in no state to leave but i sure wish he was able to. She’s not only set my grandfather back from the progress he’s made but she has caused my whole family stress knowing he isn’t receiving the proper medical care. You should be ashamed of your health care professional and the care you provide to to your patients. I would never take a loved one to this hospital. It’s absolutely abusive to treat a patient the way he is getting treated.

As a current customer, it is important to know which agency to contact so that your concerns/complaints are heard. If you have a complaint about your physician contact the Florida State Medical Board. If you need to report poor conditions, (too cold, unsanitary conditions, and just about anything else that affects you, contact the Consumer Protection Agency AND the Better Business Bureau. When Florida Regional Hospital starts making "errors" on your billing statement, contact your insurance administrator asap. The FEDERAL TRADE COMMISSION is next, they don't play. Have your documentation they will use it. Finally, it is a good idea to fire off a letter to the Attorney General's office. Document Document! When you are actually in the hospital and have an issue, they tell you a hospital exec will be speaking with you about the issue. Or an employee will be visiting you for information, do not hold your breath for them to show. They are not coming!

Rats by the ER doorway. Valet workers tried to shoo them away. Vomit from a patient, which went all over the bed and floor, was "cleaned" up by a LNA with dry towels only. No cleaners. Floor remained sticky for 2 days until housekeeping cleaned it. Patient was not asked if they wanted to get out of bed and walk, or take a shower, even sponge bath, for the entire week they were there. Patients food restrictions, per drs orders, were not adhered to. Patient was fed foods that were considered dangerous because of their health issue. Head nurse, when told about This, said that they can't cater to everyone. Seriously? Patient advocate was contacted and seemed to do nothing about it. She just kept her distance. We sure got a hefty bill though! We would never recommend this hospital to anyone! The worst service at any hospital I've been to in the country! This place needs to be completely overhauled and staff retrained. What a disgrace!

Took an elderly gentleman to the ER after he fell face first in the parking lot. He had head trauma, facial bruising, hand cuts, and a torn-up knee. We sat in the waiting room for 3 hours before being taking back to see a doctor. Doctor was o.k., but nothing great. Nurses could have cared less. They never cleaned the blood off his face or hands, and sent him home and told me to clean up his knee and gave me some band-aids... I would have been better off to take this gentleman to a Veterinary office where he would have received better care! Will NEVER go there again!!!!

My friend's daughter recently walked into her mom's hospital room to find her sitting naked waiting for the aide to return to dress her. She was seated for all to see as they walked by her room. And according to my nurse friend who worked there, there was a big problem with the aides. They never did their jobs, would literally hide and it left the nurses spread thin to have to do their jobs as well. I have a note on my 'file of life' DO NOT TAKE ME TO VENICE HOSPITAL.