We went to emergency today because our son been sick for 8 days, 8 days of coughing and on and off fever. They sent us home right away the doctor said he just have a common cold and he doesn’t have to do any test. He checked his ears mouth listen to the sound of his lungs and that’s it. Which annoying about this visit is when he asked us why are we there, is it something emergency. Well first I feel like the question is common sense of course you go there because you are worried about your son. Then told us to just see our primary care so they can do more test and he can be seen. We were there already. we told him my son does have history of being anemic, then why don’t at least check that. We told him to that my son breathing kinda fast and heart beats faster too. And asked how do we know then i told him because i have stethoscope at home and asked me again why do you have that? Well i am not a crazy person to have that. I was in a cna class before and honestly most parents have that now adays. I won’t ever go to this hospital anymore. Some of them are not very helpful and not all friendly. I was expecting that they can at least give me a peace of mind since i am only a mother of a 4 year old kid that’s very worried.

I went in at 12:20pm yesterday to pick up copies of my OBGYN records needed for my surrogacy doctor. I was treated rudely and disrespectfully by the women named Laura who was working records. She didn't want to help me attain my records and insisted I wait until the other person came back from lunch because she didn't want to do it. She asked me to sit down and helped 3 other people. The last of which needed 74 records printed for an upcoming appointment and she started assisting her happily. When the man came back from lunch she had him start right away on here which took an hour. At 2:20pm that women was finally finished and the man help me. At 2:40 he printed everything I needed, he was kind and helpful. I demanded a supervisors number in which I was given Deena the Superviser of records. I called her and she seemed more interested in the fact that I over heard the other clients request than she did the fact that I was treated rudely, given and attitude, and possibly discriminated against. She kept cutting me off mid sentence trying to defend "Laura" and did not make me feel heard at all. I do not recommend VCMC for anyone.

To MARJEAN in patient accounts and collections! who went above and beyond and listened to me to help resolve the mistake of the hospitals billing department not even Mollie the billing department manager listened she just brushed me off! Marjean thank you for helping me fix the my issues you have no idea how much it means to me! Marjean is the only sensible person working there except for a man i didn't his name. everyone else RUDE!

I love this hospital. They Saved my mom & my sister both where in a very bad auto accident. Thank you for being so kind to our family as we waited in the waiting room. The staff was very nice and the hospital was very clean. Thank you VCMC

The doctors are excellent very thankful for everything they did. I was at the hospital when Thomas Fire happened and my doctor came everyday to see me even though his house was burned and he was sleeping in his car. He was compassionate and even though he had that tragedy going on he still saved my life. Doctors are not receiving the credit they deserve and this is truly disappointing