Via Christi Hospital Manhattan, Inc
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When I call the local phone number, I have a certain expectation that someone local, not an operator in Wichita (or wherever you farm it out to), is going to answer the phone and be able to instantly help. No such case with Ascension/Via Christi. So, I kindly asked for the department I needed and they said they would transfer me. Well, after selecting countless “press this number for this...” options, I was treated by a new voice, it was the operator (in Wichita or wherever again). I informed them that I pressed options that were confusing at best, and was routed back. The operator was very rude when I was explaining my frustration and says, “this is the way it is.” I asked her to route me to a real person in the department I needed, and bypass the options menu. I was told that was not possible. So, they transferred me to the option menu again. This time, I listened verrrrry carefully, pressed the options I needed, and was routed back to a third operator. By this time, I’d had enough of my time wasted in the phone. A simple 5 minute phone call, hoping to speak to Medical Records, turned into me driving 20 minutes to the hospital, stopping by HR so that I could get directions to Medical Records, and getting what I needed. A 5 minute phone call turned into an hour of wasted time.
I really wish we could just have a nice, locally owned hospital like we used to have. A hospital that cared for the patients, rather than a hospital that cares about the bottom line and pushing people through like a factory. A simple records request shouldn’t involve three operators, one extremely rude and condescending, getting lost in phone options, and then having to just drive there and get what I need.
Ascension, get your act together! You are turning this hospital into a nightmare. Look at the rest of your reviews, I think your 2 star rating speaks for itself.
Have been in the ER here with my wife 3 times since Via Christi took over Mercy Regional. I don't know much about the merger, but I can tell you that as Mercy Regional I never spent more than 3 hours total in the ER without being admitted because it was something serious. The bare minimum we have waited since the change over to Via Christi has been 4 hours, and as I sit here currently typing this, we've been here for 6, the last 2 of which have simply been waiting for someone to read the ultrasound that we had to wait multiple hours to get. Also watched a woman come into the lobby after us, who was moaning in pain and throwing up for several minutes, and at no point did I see any staff member even attempt to offer help, only the individual that brought her in offered any sort of assistance to her, and when we finally got called back to a room she was still in the same condition. This hospital has gone downhill in the last several years. If I personally have an emergency, I'll be driving myself to Junction City from now on.
AVOID AT ALL COSTS
Not only did they give our newborn daughter terrible treatment, they accused her mother of abusing drugs during her pregnancy (she didn't), a few of the nurses didn't even try to feed her well (she had to stay in the nursery for whatever reason), and they ignored medical history information we begged them to listen to (Overland Park Regional asked us why we didn't tell them and that was exactly what was going on). We later had a social worker tell us to avoid Via Christi if at all possible because they've had multiple issues with them.
They have treated us very nicely and very professional. They have been very informative and have been wonderful towards our new daughter.
Never really had a good experience here. My final straw was when I called as soon as they opened (after being up all night sick), I was told I couldn't do a same day visit for something so simple. Even though they had plenty of openings, I was told to wait (and subsequently suffer) for more than 24 hours until I could get in the next afternoon. Great policy