My son and husband received services. For my son it was an ongoing situation and after I did not receive a bill for a couple of months I asked the receptionist. I was assured they were just delayed. This happened for several months until I received a letter from collections for unpaid bills. After calling several times without any help I went to the hospital to find that his guarantor address was several years old and the paperwork I completed at the beginning of services had not been updated. For my husband there were several codes that were incorrectly coded and insurance BCBS said the hospital was responsible. We were sent a bill for these services even though that goes against the agreement between the hospital and BCBS. I called 4 times followed by going to the hospital in regards to this. We were still sent to collections. It took hiring an attorney to get them to take us out of collections. We still haven’t received an itemized statement and we are owed money as well as attorney fees. This is disgusting as most people do not understand insurance and would have been taken further advantage of. This is not uncommon from multiple people sharing their same experience. They can be provide great care but if they cannot follow legal agreements, customer service, proper and legal billing activities, causing additional stress (physical, mental and emotional), then sadly they do not have a place in health care. I have called, physically went in, emailed and faxed multiple times with zero follow through.