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feedback about Village Hospital
This was my first visit here. BIG MISTAKE. brought my mother in at 5:30pm it Is now 8:30pm and we are still sitting in the waiting room. I understand things get busy. But waiting room is less than half full. At this point I thought for sure we would have been put in a room so my senior mother could rest. The front desk staff was a little snippy. The 1st triage nurse a male was nice. My mother is a diabetic and getting close to time when she usually checks her sugar. I approached the other nurse(female) about it. She acted like it was such an inconvenience to check it. The only salvation for for this place would be if the Dr.'s are miracle workers. Lesson learned.
I had outpatient lab work done last month. It was the best experience I have ever had. The registration process was quick. The wait time for lab tech was short. Shiree drew my blood and did a fantastic job! I could hardly feel the stick. Just the way I like it!
Today i was scheduled to Have a test performed at the Pelham Medical Center. Beginning with the receptionist everyone was courteous and informative. Desirae my patient rep was polite. She explained each form I needed to sign and where to go next after her office. Very sweet. Then Diane was the tech who performed my ECHO. Beginning with maintaining my privacy as i changed clothes into my gown she was very attuned to my needs.. She explained as she went along as to why she was doing certain things and we discussed what I should be asking my doctor to explain in regards to the results of the test. I have been hospitalized at the medical center twice , have used several of the doctors affiliated with this facility and have had several procedures done. Have always been pleased with the staff. Look forward to using their facility again.
I have had blood work done a few times a year for the last 4-5 years and I always have a great experience here! Short wait times and kind phlebotomists. Thank you for your great work today Melissa!
For after hours emergency care I wouldn't go any other place! Staff is very respectful and treats you like somebody. They care! It's unfortunate some other places don't. They are the best! The only problem is if you need to step outside for anything you have to wait until they are taking more patients back before you're allowed back in the room with your family member which is extremely frustrating. When you're worried and wanting to know what's happening every minute seems like an eternity. It took 15 minutes before I was allowed back in the room when I simply stepped out to my car for something to drink. SMH. Ridiculous.