Virginia Hospital Center
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feedback about Virginia Hospital Center
Great guy at Building A assisting me to find my clinic at Building B. He was at the information desk on the second floor today ( 11/15/18) and was kind to immediately volunteer to walk me there. Great I accepted his offer to assist as he had access to a shortcut door, else I would be late. Thanks!
This is dealing with the hospital over the phone
Just released from the hospital yesterday evening.
Prescriptions were supposed to be phoned to my pharmacy. Never happened. so I call hospital and they tell me they will fax them in the morning. Never happened. So now I keep getting hung up on, put on hold, told they will call me back. Thinking about just going back up there and asking them to give me the written prescription and go get them myself.
Bright and modern hospital that got a facelift about six years ago. Rooms are spacious and clean, and the staff is friendly. However, any kind of services are extremely slow: lunch and dinner orders take over an hour to an hour and a half every single time (and something is always missing from your order), and good luck to you if you have the misfortune of needing an MRI or a spinal tap, you will wait on the gurney for hours to get the procedure done and days before the results are available!
Thank you so much for your kindness and professionalism. Sincerely, thank you for doing so much more than your jobs. I've been to so many hospitals in my life (luckily I was not in this one as a patient rather a visitor), but I just cannot get over how pleasant the experience was and how kind and warm everyone was. The five stars are for the nurses, volunteers, surgeons, doctors, and the cafeteria manager/staff, and the Maintenance and Facilities Management as this place was so fresh and clean.
Whoever's in charge of making people pay for parking who are already forking over their life savings for medical procedures needs to rethink their perspective. If you need to fluff or balance your budget off of a small parking garage then you've got bigger problems. The hospital should have enough infrastructural and economic know how that they should not be concerned about the less than million dollars a year of revenue such a small parking garage would bring in in the first place.
I can't stress enough that any reason you could possibly tell me for charging people $5 to park for a $10,000+ surgery is complete BS. It's just not the right thing to do. Even for someone that's reasonably well off financially it's just an extra hurdle that they have to deal with when they're very stressed out and possibly traumatized. Patients having surgeries should get one free parking space. You going to start charging for toilet paper next? It should be first come first serve, and anyone having a surgical procedure should have priority.
Furthermore, I noticed that all of the best spots closest to the elevators are for your staff. I get that you need a few spaces close by in case someone's coming in on an emergency call or something like that, but normal day-to-day Physicians just coming to work should be healthy enough to give the patients the close spots and walk an extra two minutes. This isn't hard to do...If you can manage the crazy complex logistics and financials of a hospital then you can most certainty count your parking spaces and reserve ones which are needed for high-priority patients. Non-surgical outpatients and visitors should definitely be served on a first-come first-serve basis and have to pay five bucks for parking after a certain time frame and that's understandable and reasonable. But some simple in-house parking validation and very remedial logistical systems would take care of these issues I'm speaking of.
This review is special thanks to Angela of building 601 in the financial for helping patients as she has served the DMV (DC, Maryland, and Virginia) community for the past 23 years with financial assistance for services at the Virginia Hospital Center. She has been working from home and currently has issues with management who are nervous to keep her employment active. We all need to help Angela make sure she is able to keep her career despite her disability as she has served us the same.
We owe you a big one Angela.