Virginia Mason Medical Center

Address

925 SENECA ST, SEATTLE, WA 98101 USA

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Phone

(206) 223-6867
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925 SENECA ST, SEATTLE, WA 98101 USA

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Consumer feedback about Virginia Mason Medical Center

Xiaojing Ji
Xiaojing Ji

1 out of 5 stars

posted 2 weeks ago

Worst experience I have ever had in hospital. I got food poisoning by the time I was visiting Seattle. I waited 1 hour+ for the treatment in very poor physical condition at the emergency/urgent check-in lobby, and asked the front desk when they are available for my case. The front desk person didn't know and I was feeling too sick to keep waiting, so I left and drove to somewhere else for help. This is not the end of the story, the most ridiculous follow-up happened 6 months later. I got called by an agent for paying an almost $300 bill, which was for the basic information collection during the check-in process. YES, they collected my information, measured my blood pressure and heart beats, AND THIS COST $300 WITHOUT OFFERING ANY ACTUAL TREATMENT! They didn't ask anything about my insurance status and simply let me be in full charge, maybe because I told them I was visiting Seattle for a few days, but I do have insurance fully covered by my school at Atlanta Georgia!! This is going way beyond ridiculous. Their employees are way too unprofessional to handle their business. Never come again.
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I noticed the hospital staff also left their comments below. So, for whoever is interested in any updates, here I'd like to share what happened later: I called the hospital to discuss my case, they successfully retrieved my visiting record from their database, asked my mailing address, and promised to mail me the form for my insurance reimbursement evidence. HOWEVER, IT HAS BEEN 3 MONTHS AFTER MY CALLS, I NEVER RECEIVED ANY MAILS FROM THEM EVER. I called them for 1 hour+ across several of their departments, and I felt stupid to waste my time on those conversations. They still believe it makes 100% sense to charge me ~$300 dollars for zero treatment, and there is nothing they can do about it - they handed over my case to agents for collecting my payment, so their hands are clean on it. I ended up paying ~$300 to the 3rd party agent and not having enough evidence for insurance reimbursement - definitely, I could keep asking/requesting and waiting, but keep doing so is exhausting and seems to be endless, at this point, $300 doesn't worth the amount of time I wasted on my case.
What they said on the comment sounds nice and considerate, but this doesn't imply their business process and services are as what they sound like, saying nice words is always easier than taking actual actions.

Lori Salyers
Lori Salyers

5 out of 5 stars

posted 2 months ago

I was down for surgery from Alaska. They treated my daughter and I exceptionally well and were very respectful and helpful. I would recommend them to anyone.

Dr. Leveque was very thorough during consult exam through follow up appointment. I was told I would be in for likely three days but was released just over 24 hours later with remarkable improvement.

Erin N
Erin N

2 out of 5 stars

posted 2 weeks ago

I was with my sister to visit my mom in the hospital and some creepy bald guy named Brant Nara, who must have been off duty, started talking to us while we were in one of the waiting rooms. He kept telling us we were "really pretty" and he "loved our adorable asian features." We were able to leave and he didn't follow us but we were creeped out nonetheless. My mom's operation went smoothly but we will definitely be be looking for a different provider in the future. A hospital where I'm worried about my mother's health is the absolute LAST place I want to be hit on.

Calvin Tidwell
Calvin Tidwell

5 out of 5 stars

posted 2 weeks ago

I came in with severe abdominal pain. I was admitted and well taken care of. The staff is so helpful and friendly, especially nurse Danae and pct Jade on floor 16. If I ever get sick enough to be hospitalized again, I will most definitely return here.

Bonnie Leon
Bonnie Leon

4 out of 5 stars

posted 1 month ago

his is the beehive for Doctors. Parking is horrendous around here so give yourself extra time to park. Please don't park in my drive way. Very convenient location to see many many specialists: General, obgyn , back, heart, oncology...blah blah blah. They also have a lab on site ( but it is really expensive...lab corp is much more economical). Walgreens is also on site.

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