Wakemed, Cary Hospital
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feedback about Wakemed, Cary Hospital
From the receptionist to the nursing and surgical staff, everyone was caring and remarkably efficient (special thanks to Jennifer P. for her kindness). The facility is very nice and the workflow between services smooth and rapid. I never felt that I was in a surgical factory, but rather in a well-oiled, human-size healthcare environment.
The PA student and PA that took care of me get 5 stars. The nurse gets zero stars. I went in with severe stomach pain, fever, and diarrhea and urgent care sent me to be evaluated for diverticulitis. The wait was not terrible, about 45 minutes. I had an EMT student try to take blood and insert an IV; no one asked me if it was okay if a student worked on me. She tried to insert the needle in my right arm and proceeded to wiggle it around under my skin for about five minutes trying to find a vein. I said to please stop and try the other arm. Then for FIFTEEN MINUTES I sat there with a tourniquet around my left arm while she and the nurse tapped my veins, tried to stick the needle in and again wiggled it under my skin. THAT HURTS A LOT and I was in tears. Finally, my husband intervened and said, "Can we please get someone in here that knows what they're doing?" The nurse gave us an attitude and said, "Well, she needs practice" to which he responded, "Then she can practice on someone else, we are done". A phlebotomist came in a few minutes later and in two seconds my IV line was in and my blood was drawn and mentioned that it seemed like I was dehydrated. I truly did not appreciate being a guinea pig and being given an attitude when I was in excruciating pain to begin with. I went home with several bruises on my forearms as well as a bruise from where the tourniquet was. It took two weeks to go away.
They love money that's all.I going to say but its a lot more I can say😣
I was not the patient. I was the patients escort. The patient was given the V.I.P(atient). treatment. The staff was wonderful. The volunteers were so helpful and even aided in patient transport to the car. The nurses and surgical staff came and introduced themselves before the procedure which really helped to ease the stress. Great experience.
My first experience at Wake Med in Cary. Went to day surgery for an outpatient procedure. I have had many surgeries in my life and struggle with anesthesia horribly. I have NEVER been to out patient surgery and able to leave same day. Always end up spending a day or two due to severe vomiting. When I checked in at Wake Med Cary, every single person was pleasant, smiling and helpful. As everyone came thru to talk with me prior to surgery they all listened to me. My surgeon (Dr. Tyner) and anesthesiologist (Dr. Crocker) came up with a plan on how to do my surgery without excessive gas. I was able to get home the same day and am doing well. ALL staff in the surgery center were fabulous!!! A big thank you to the Wake Med Cary Surgery Center. I hope not to need you again, but if I do will not hesitate. The only negative thing was when I checked in and registered they asked me for payment prior to surgery. When I said no and bill my insurance first then we can work out a payment plan she was agreeable. Would give 4 1/2 starts but can't rate with half a star. Thank you Wake Med Staff!!!