Wakemed, Cary Hospital
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My elderly father was hospitalized for a week around Thanksgiving after a bad fall. While in the hospital he had various degrees of dementia as well a new heart problems. I was blown away by the consistent care, respect, and consideration from all of the staff, especially the nurses. He was in the ICU for a few days and then lower level care the rest of the visit. I stayed with him, even at night. I didn't have a single bad experience or bad caregiver! The doctors and PAs were also great. I was especially impressed by how patient and genuinely compassionate the staff was to him and to me. I want to give extra compliments to Chris and Eileen, two nurses with us the last few days. They went above and beyond what was necessary and expected of them, and were a true blessing.
I had to go to the emergency room this weekend and started my care under Adam the PA in the Emergency room. He is fantastic! Very knowledgeable, caring, and invested in the patients. My husband and I were very Greatful. He also helped comfort us during a difficult time and ease the pain.
Unfortunately while I was there it was change of shifts so then I had to get moved to the PA Tracy. From the moment she walked in Her body language said it all. Not impressed with her work. She was not nice, personable, or friendly. Very disappointed with that experience. She doesn’t seem to care or be invested in the patients. I wish I could of stayed under Adams the PAs care. I hope Wake Med realizes how much of an asset Adam is and the great work he does! Thank you Adam for all that you did.
Was in a car accident about 12 days ago and was taken to the ER by ambulance. At first I did not know where I was but I shook myself out of the fog I was in. The actual treatment and assessments from the PA was good, but the nurses definitely need more training on how to handle people in distress. When they went to disharge me It was 12 am on a Monday morning. I have no family in the area to come pick me up so I was trying to find a friend to come help but it was very late. I told them I was working on getting a ride and it shouldn't take long but the nurse said I had to leave and sit in the waiting room. The ER staff in the squad had cut my shirt off at the accident so I had nothing to put on and I needed my friends to bring something with them so instead I was given a paper shirt and again told I have to leave. It was not busy there at all and no one was waiting to get in but I was rushed out anyways. I was still not thinking clearly at all...I did not even know what Wakemed I was at. I was then given a list of taxis to call and was told to sit down. I called the one they told me to call but they never showed. After waiting for 50 minutes I decided to get an Uber. I had to wait in the waiting room where it was freezing cold in just a paper shirt...and it did not even fit me right...I was mortified. I could have continued to call friends but I got so disoriented I could not remember who I had tried and who I hadn't called and I was so stressed out sitting in the cold in my paper shirt that I really couldn't think straight. I understand when it is busy it is a whole different situation but to put someone who just got knocked around by 2 airbags, had no idea where she was and was obviously still very confused out in the waiting room by herself is not right. If I ever need an ER again I will not go here..
From the receptionist to the nursing and surgical staff, everyone was caring and remarkably efficient (special thanks to Jennifer P. for her kindness). The facility is very nice and the workflow between services smooth and rapid. I never felt that I was in a surgical factory, but rather in a well-oiled, human-size healthcare environment.
Top notch place I was in within a half hour! I was taken care of regardless of my economic status because it was never even discussed or asked for even though I can pay. They ordered what I felt were appropriate tests and not excesses trying to pad the bill and got me into see a specialist almost immediately even though it was not a dire emergency. These people place healthcare first. I see alot of people complaining about their care and you should take into account that they are not feeling well and may be taking it out on the ones tasked with their care.
I had gone to another hospital that was wakemed and was sent home still feeling sick and ill. Even though I'm still very sick I'm satisfied knowing that the staff at wakemed cary did all they could to address the problem and just knowing that allowed me some awnsers and the abilty to accept my situation and take the steps to midigate my illness.
That goes a long way!