Wakemed, Raleigh Campus
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Consumer feedback about Wakemed, Raleigh Campus
The hospital and staff here are A-MAZING!! We are so grateful for them and for the wonderful care that our child received during his short stay! They are unbelievably kind and amazing with kids!! If I could give them 10 stars I would!
My grandmother has been treated here several times for different issues and the nurses and staff have always been awesome. This last time we were especially impressed with the compassion and care shown from everyone from the doctors to the nurses to the phlebotomists. We had a scare and the team was in there in seconds to take care of her. Thank you Wakemed!
There are not enough superlatives in the world to describe my team of care providers at WakeMed Raleigh! I love them all SO MUCH! Heroes in scrubs💕 Everytime they come into my room, they make me feel like a VIP! This infection is scary, but they put my mind at ease knowing I am in the best hands:)
They have great service as a patient who’s currently here! Came in feeling horrible but my leg feels much better and there services are quick!
The hospital itself is good with excellent care. However, WakeMed should be more careful in the selection of contractors who perform lab testing. They currently use Raleigh Pathology Lab Associates. This lab follows the disreputable practice of balance billing.
In simple terms, you go to the WakeMed emergency room, which is in your insurance network. Your insurer pays out-of-network Raleigh Pathology Lab Associates the same rate it would pay an in-network provider. But this lab says that isn't enough because they are not in your insurance network. They want you, the patient, to pay their full retail rate. That means that they will not only bill you for your co-insurance amount, they will bill you for the discount applied by your insurance company.
I've read that some providers stay out of insurance networks as a business strategy so that they can balance bill the patients.
WakeMed should either require Raleigh Pathology Lab Associates to join the same insurance networks as the hospital or it should dump this lab and find another.