There are not enough superlatives in the world to describe my team of care providers at WakeMed Raleigh! I love them all SO MUCH! Heroes in scrubs💕 Everytime they come into my room, they make me feel like a VIP! This infection is scary, but they put my mind at ease knowing I am in the best hands:)

The hospital itself is good with excellent care. However, WakeMed should be more careful in the selection of contractors who perform lab testing. They currently use Raleigh Pathology Lab Associates. This lab follows the disreputable practice of balance billing.

In simple terms, you go to the WakeMed emergency room, which is in your insurance network. Your insurer pays out-of-network Raleigh Pathology Lab Associates the same rate it would pay an in-network provider. But this lab says that isn't enough because they are not in your insurance network. They want you, the patient, to pay their full retail rate. That means that they will not only bill you for your co-insurance amount, they will bill you for the discount applied by your insurance company.

I've read that some providers stay out of insurance networks as a business strategy so that they can balance bill the patients.

WakeMed should either require Raleigh Pathology Lab Associates to join the same insurance networks as the hospital or it should dump this lab and find another.

I think it says a lot that I'm giving this hospital 5 stars when we had to leave there without three of our children- one stillborn at term. Quality bereavement care plays a significant role in a parent's adjustment, grieving, and healing. The care we received at WakeMed was exceptional, and I have continued to derive comfort from it over the years. The nurses we had showed us God's love in the darkest moments of our life, and they were there to celebrate with us when we welcomed our son several years later. I remember the way they held our hands, cried with us, and cared for our deceased son and made us feel comfortable enough to savor the time we had to create memories. Sometimes the greatest love comes from simply bearing witness to someone's experience. I also know that if there was any way he could have survived we were at the best possible hospital for NICU services. In addition to this care we had positive experiences with our daughter's broken arm requiring surgery, a stay for jaundice, and several adult surgeries. WakeMed constantly strives for better patient experiences through their training sessions and listening to patient feedback. Thank you!

They take forever but usually the doctors are very experienced and attentive. The nurses have a lot of personality but they get the job done.

Took a family member to the hospital there and it was the first time ever going to that hospital. I lived in NC for about 16 years I am not sure why not. WOW the hospital was pretty and the staff the best I have ever experienced. In the emergency room the cardiologist asked questions of the person I brought in, called and got records from other facilities before running unnecessary tests and asked a lot of pertinent questions. HE was VERY thorough. Everyone I ran into there was great from the desk greeter who gave me a map to show me how to get to the room I was going to (along with highlights and marks so I would not get lost), to the nurses aids, to the wheelchair guy who helped with discharge, to the food staff who brought the trays...just everyone. It must be a great place to work. The person I brought in was there a few days and left a new person. Now to show I am not exaggerating I got on the elevator one day and there were 4 EMT's with a cake and a bunch of smiley face balloons. I said "You must be visiting one of your co-workers" They said no... this was all for a nurse who is always so good to them. They said she is always prepared when they bring a patient in and she makes their job so much easier. So much so they wanted to show their appreciation. WOW. I knew it wasn't just me that felt like that. Wonderful wonderful hospital.