Warren General Hospital

I received frustrating news today from my mom. My dad cancelled his surgery due. For some reason, in the past year or so WGH has decided to make sure patients pay for their co-pay before the surgical procedure is performed. I know that this has not always been WGH policy because my mom was employed at the hospital for many years. My parents have no issue paying the co-pay, but only after the procedure is completed and the insurance has been billed. They have been paying co-pays before services and then been reimbursed by the insurance company due to the hospital over-charging for the co-pay. I agree that patients must pay their co-pay, but what happened to treating all patients first. I am a very frustrated daughter. I personally receive the majority of my medical care from a neighboring hospital and they stated that its against the law to ask for a co-pay. I find this odd - but still for me - it comes back to treating a patient no matter what the patient can afford or not afford. I hope Warren General takes a deep look at the policy, procedures and process of patient care/co-pays. --- sign a very frustrated daughter.

ER experience. If you go in at night and its empty you'll get in quickly with good care. If you go in the day you get left untreated for hours. They really don't work well at all. No one in the waiting room is getting any care.

Went to the Emergency Room with a burn on the hand, fingers, and thumb. Large, fluid filled, blisters formed on 3 fingers and on the thumb. The tip of my thumb was so badly burned that all sensation was lost and the skin was completely white and flaking. The doctor very quickly looks at it and says it's just a first degree burn and prescribes me 1 baby aspirin. I explain the lack of sensation in my thumb and the presence of large fluid filled blisters all over my hand. He shrugs it off as if it's nothing. Both myself and the person who took me to the E.R. were shocked at the lack of care. Thank God for my nurse that night. I got zero help from the doctor. When I said, "well, then I guess it was a waste of time for me to come in", he just nodded. Don't bother coming to this facility if you're actually hurt. You can point out the obvious and you're going to be treated like an uneducated peasant by the doctor. Very unprofessional and honestly, any book can tell you that the burns I have are absolutely second degree with a possible third degree on my thumb. Again, my nurse was fantastic and I am so glad she was able to help me out, as the doctor made it very clear that I was wasting his time.

This hospital is absolutely terrible. Under equipped to handle care in a timely manner.

Had surgery today ... the bathroom in my room had blood all over the toilet seat so I literally peed in the cup above the garbage can instead it was way more sanitary ! Not to mention the nurse as usual somehow causes a big black and blue bubble on my hand .. taped it off and didn’t say a word . I hate this place . I am worried I will not make it out alive if you go in for a simple procedure ! At this point ! The blood on the toilet seat was absolutely the most unsanitary thing! Plus the nurse asked me extremely private things that have nothing to do with the surgery.. these people made me so mad I almost walked out