I've been wanting to make this review, because of what happened the day I type this is unforgettable. My grandfather suffered a heart attack which only lasted him in the hospital for a day or two. My mother's schedule that my grandfather would be discharged from the hospital at around Saturday morning, as we had a very difficult schedule to deal with, not because we didn't want to, it's because we this complex time system where we make every hour count as we have no time to do so. What happened was that my mother spoke to the doctor (not mentioning a name, it's rude) who stated that my grandfather would be discharged on Saturday, my mother understood it, as well as the doctor. My grandfather's doctor even told him that he would be leaving the next day. However, this happened.
At 3:30 PM of today (as of typing this), my grandfather called my mother stating that he would be leaving tomorrow, which is what they agreed. However, after a couple of hours, the same doctor came in and told him that he was scheduled to be discharged "today". My grandfather explained that tomorrow he would be going, but the doctor had already filled out the exit form (unsure if that was the case, based on what I've been told and heard). My grandfather called my mother in order to explain and assess the situation. She was confused as to why they discharged him early. And when my mother went to consult about the situation, they've forgotten and that it was too late. This is where is get's ridiculous.
We were on the other side of the bay, dealing with a couple things (the usual paying bills, deposits and such), when we gotten the call from my grandfather, he told the doctor that he wasn't going today and that the doctor told him to tell his daughter to come pick him up and if they couldn't pick him up, suggesting a taxi, but we were on the other side. So unfortunately taxis would be staying in the area they're in. So we went to pick him up, which caused us to deal with a two hour traffic, where every pathway and road we took had many cars that crashed, so many accidents during that time.
By the time we were getting to the hospital, either the nurse of the doctor said that they could wait for him to get picked up tomorrow. Which was total outrage. Not only did they say keeping him until pick up tomorrow, they said it straight as we were heading for the hospital. They didn't tell us that they could keep him in bed til tomorrow. It was dumb move, they didn't call us earlier, only told us to come pick him up, they didn't say that they could keep him til tomorrow.
This is unfair and absolutely unacceptable. I believe that this must've happened to a few people here in the county. I want this problem to be addressed and fixed. The understanding of communication is key for mutual action.
I give it a star, because they've at least took care of my grandfather who's been treated by the nurses well enough with respect. Just please, don't forget to address and remember when will your patient be discharged, if it's that time, it's that time decided by them, unless there is a change of plans.
Thank you very much.