Watauga Medical Center
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feedback about Watauga Medical Center
I had a pacemaker installed by Dr Hordes on November 1, 2018. Not only was his treatment the absolute best but the nurses in IMCU were top notch in every way! I would particularly like to commend Angela, Brandy, Emily and Nick. Their care was truly exceptional. We are fortunate to have such terrific medical care in Boone!
This is regarding a ER visit that we just had concerning my 6 year old daughter. She busted her mouth and had extensive damage to her teeth and a pretty badly busted up lip. First off the staff was cold and seemed totally bothered that we were there. They basically said they could do nothing for her and got us out as quickly as possible. We had to ask about a possible concussion. When we asked we were given a totally ridiculous explanation about concussions. They did not offer any relief to my 6 year old for the pain. They didn't offer any advise for the busted lip that was swelling right in front if our eyes. They were useless. I feel sorry for those parents who don't have the medical knowledge I have. I will think twice before ever taking my children back there.
I have never been hospitalized but this review is about the cafeteria. The food is good and inexpensive. The staff are nice. You won't find lobster tail but as far as cafeteria food goes this place is not bad.
The staff and nursing team on 2ndw are amazing. My mother consistently received World Class healthcare for 2 weeks on all shifts. Dr. Brown and his colleagues are caring and brilliant. We are blessed to have this excellent facility in this small mountain town. It is a gem!
During my Thanksgiving holiday in Boone, we were up late one night and getting ready for bed. My daughter, who is a Type 1 Diabetic, realized there was a part missing to her pump supplies to refill the insulin cartridge. All we needed was one syringe, which we did not have. All pharmacies were closed as it was 12 midnight! The only place I knew that had syringes was the hospital. I called and spoke with a representative who transferred me to another representative at the pharmacy. They were both SO VERY HELPFUL and empathetic as they could hear the slight panic in my voice. I was told to come to the ER and they would give me a few syringes for my daughter. With relief I drove to the ER and they knew who I was when I walked in the door!
I was treated with respect and trust that I was telling the truth and not wanting something for illegal drugs or erroneous reasons. I would fear at any other place this may not have happened without lots of questions, paperwork, insurance and waiting for multiple hours (which would have put my daughter's health more at risk).
I feel these employees stepped up to do the right thing and my heart was filled with such appreciation! If I was not able to get those syringes, we would have spent the night at the hospital trying to get my daughter's glucose level under control.
My encounter with the employees at Watauga Medical Center made my Thanksgiving weekend much more grateful. I commend them and wished I had given more time to show how much I appreciated them for their care. Happy Holidays!
Karen Cozart Hofmann