Every visit to the ER is different and I understand some of the frustrations of persons submitting reviews. However, there are two sides to every story and in cases where the ER is overloaded with patients, who require critical care, there are going to be wait periods. Last September 2017, I was transferred from the ER in West Jefferson to the room where my room was ready at Watauga and that part of the incident was painless. I met the nurses within minutes and stayed overnight. (I had breathing issues and W. Jefferson;s hospital was booked, so that is the reason I was sent to Watauga.) But everyone from the person cleaning my room to the doctors were exceptional. I've been in and out of hospitals for over 25 years, and believe me, I definitely know the difference.
In addition, the billing department has bent over backwards to help me with paying my bill. I'm still paying on it due to their exceptional attitude toward customer service.