Watauga Medical Center
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336 DEERFIELD ROAD, BOONE, NC 28607 USA

Address

336 DEERFIELD ROAD, BOONE, NC 28607 USA

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Phone

(828) 262-4100

Emergency service available

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Consumer feedback about Watauga Medical Center

Watauga Medical Center
Reviewed from Google

2.2 out of 5 stars

Amy Sperry
Amy Sperry

3 out of 5 stars

posted 3 weeks ago

We were visiting the area for a wedding and our baby got sick with a fever. All we wanted to know was if he had an ear infection or something else. He had cried all day and our pediatrician recommended he be seen. The first male triage nurse went to bat for us and tried to get us seen by a doctor but when the shift changed and after waiting almost four hours we left without seeing a doctor. No one communicated with us about when or even if we might be seen. The female triage nurse was patronizing and rude when I said we were leaving without seeing a doctor. “Well this is an ER you know.” We didn’t have any other options! It didn’t feel great to have a sick infant, waste four hours of vacation, and then have a medical professional basically tell us we were morons. I’m sure other people had a great experience that night at the ER but I hope we never have to return to WMC.

Bradford Furman
Bradford Furman

4 out of 5 stars

posted 2 weeks ago

I have never been hospitalized but this review is about the cafeteria. The food is good and inexpensive. The staff are nice. You won't find lobster tail but as far as cafeteria food goes this place is not bad.

Carolyn Robinson
Carolyn Robinson

5 out of 5 stars

posted 3 months ago

Every visit to the ER is different and I understand some of the frustrations of persons submitting reviews. However, there are two sides to every story and in cases where the ER is overloaded with patients, who require critical care, there are going to be wait periods. Last September 2017, I was transferred from the ER in West Jefferson to the room where my room was ready at Watauga and that part of the incident was painless. I met the nurses within minutes and stayed overnight. (I had breathing issues and W. Jefferson;s hospital was booked, so that is the reason I was sent to Watauga.) But everyone from the person cleaning my room to the doctors were exceptional. I've been in and out of hospitals for over 25 years, and believe me, I definitely know the difference.

In addition, the billing department has bent over backwards to help me with paying my bill. I'm still paying on it due to their exceptional attitude toward customer service.

John Faunce
John Faunce

5 out of 5 stars

posted 1 month ago

Had to visit the emergency room with a heart issue.....absolutely everyone in every department was professional, the staff was more than helpful, and the over experience was first class. I recommend without hesitation or reservation the Watauga Medical Center.

Kelly Alison
Kelly Alison

1 out of 5 stars

posted 3 months ago

Working for the company sucks! If a lower manager ask an higher one for help. The higher one just say it’s your job figure it out. As well known that they’ are under staffed, want very detailed certain things to be done yet doesn’t want any over time on the pay roll to complete the fast he wanted in the first place. All they care about is how much money they can make and not about their employees or patients. As well as for the ER my cousin who is a little boy broke his arm and no one in the ER gave him any pain medicine. Instead after waiting many hours the Paramedics gave them to him on the way to transporting him to another facility for surgery. Many peopel in the community would rather go to another hospital in fear if the go to yours and be further injured.