Worst experience I have ever had with any health care provider. If I could do no stars I would.
It started out with the nurse telling us we were the only patients on the floor. This resulted in extra tests and visits constantly waking our newborn due to a lack of other tasks to do.
Then, when it was time to check out we were told there would be one final test that would take approx 30 minutes. This was at 1 PM. We still had not been provided the results at 3 PM and when I asked about it I was given the run around. At 3:30 the nurse came back to our room stating that the doctor had to be consulted on the results and then we would be on our way.
At 5:05 PM the nurse returned to say the doctor had gone home and we would not be released. This equated to another $4700 charge to my insurance because the Dr did not review the test results before they went home for the day.
After discussing the results with our Midwife and consulting online resources it was apparent that this additional stay was not medically necessary and as such just an opportunity to bill us for unnecessary treatments. This makes it seem like your business is not to help patients, but to extract all the revenue you can when they enter your doors.
Add to this hell we have gone through with your billing department which includes wrong payment plan terms, missing bill statements and harassing calls when payments were not even late.
For all these reasons above I give the rating I do and I say this with full confidence. I would rather take my chances on my own than to deal with your hospital systems again EVER.