West Chester Hospital, Llc
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Some of the reviews here are kind of hilarious. Our son was delivered and we've had other procedures completed here. All experiences have been average to simply exceptional. I guess if you don't walk in the door expecting brain surgery that day with no appointment, things go well for you at this hospital.
I have had a very positive experience with UC West Chester. Everyone you come into contact with is caring and always offers their assistance. Having a 5 day stay can take a toll on you but everyone from the medical staff, nursing, food service, housekeeping and all support staff do a great job in making you as comfortable as possible.
I had a great experience delivering my second child here. Very attentive staff which made me feel relaxed and supported during my long labor. The only negative I had was uncomfortable hospital bed but that's very common of hospitals. On the positive side was the close by restaurants so plenty of good food selection for recovery.
The staff has no control of hospital... People go where ever they want, including coming into your room.. had 4 individuals (not staff) come into my room at different times. While I was laying on a table for surgery on a cyst on my tailbone. The doctors were rude and just seemed to busy to worry about my problems.. felt like I was just an inconvenience to them... Even though it is their JOB !
This review is for the ER. This is the second time in 18 months I've gone to this ER for the same issue (my family physician sent me there each time). The first time was a typical 5-hour experience, but they helped me by performing a simple procedure. This time, it was an 8+ hour nightmare.
It was 2:00 on a weekday, but the ER was crowded. The wheelchairs were all taken (first clue), but my husband helped me to the check-in. I heard the desk guy begging a nurse for rooms for 2 patients with chest pain--one had open heart surgery, the other was on nitro at home. The nurse said 'there are no rooms yet.' We should have gone elsewhere, but I was very sick, weak and in a lot of pain.
We sat (there's no place to lie down or recline). It was freezing, the chairs were dirty, the support in them breaking down, one of only two bathrooms was out of order, someone was vomiting into a bag, kids were crying, and some people were wearing masks.
After 20 mins I was called back, they took my vitals, said nothing to eat or drink, and sent me back out! An hour later they called me back, took blood and sent me back out again! After 3 hours, my husband approached the desk, told them that everyone who had arrived before us had been taken back plus several others who arrived after us.
The desk guy said they 'take people back based upon urgency.' My husband pointed out someone who arrived an hour after us and had gone outside 4 times to smoke and stand around laughing, had already been taken back. The guy said we'd 'have to wait our turn.'
Husband calmly said 'But we've been here over 3 hours and my wife is really in pain--when is it our turn?' The guy raised his voice and said, "SIR, DO YOU WANT ME TO CALL SECURITY?" (!) My mild-mannered husband responded, 'All I'm saying is you seem to be taking ambulatory patients through one door and wheelchair patients through another. My wife is really sick--maybe you could put her on the wheelchair list, since she can barely walk' and he walked away. It was very upsetting.
About 20 minutes later they took me back. The nurse was nice enough and tried to make me comfortable on the gurney, then set an IV. When Dr. David Thompson finally arrived he seemed aloof and uncaring. He briefly checked me out and didn't seem to listen to what I told him about this being a repeat issue and what they'd done before that helped.
He insisted on a CT scan with contrast, again, despite my telling him I'd had one the first time, which was normal. I was too weak to argue. An hour later they took me for the scan. It took 2 hours to get the results--negative.
The nurse said they'd need a urine sample--really? I hadn't had any fluids for 8 hours and was already dehydrated because of my illness! He was stunned to see they hadn't hooked any fluids up to my IV, despite telling them I was dehydrated. I managed a very small sample. More waiting.
The doctor came back and said he wasn't going to do the procedure they had done before (which had helped immediately), but instead send me home with a prescription med that would get the same result EVENTUALLY. I told him I couldn't keep anything down, but to no avail. I think it was too inconvenient to do the procedure--much easier to send me packing with a prescription.
So 8 1/2 hours of hell, then 3 more days waiting for the prescription to work (took that long to keep enough medication down). I followed up with my doctor who seemed stunned that I was not prescribed an antibiotic for the infection that showed up in the blood test & CT scan, and that they hadn't addressed the dehydration that the urine test indicated.
I got a $6,000 bill for the ER, the useless CT scan, and the physician's bill. As I was taken to a room, my husband had asked the woman why the place was so packed. She said it was always that way lately--they were supposed to build an entire new wing for the ER, but it never happened. She thought is was because of money. I don't know if that's accurate, but I know we will never go to UC West Chester ER again!