West Florida Hospital

While staff is courteous and polite they are also reluctant to do much. My loved one has been here two days now and while here with them I've witnessed the other patient in her room ask for extended periods of time for help getting onto the bedside toilet before anyone would come if anyone did at all. I've witnessed family members have to get a doctor to help with the same issue on another section of the second floor. A doctor helping a patient to the toilet? Where are the nurses? Huddled in the nurses station, in groups along the corridor (hopefully discussing work related topics), or just no where to be found. Granted most nurses are excellent at their job, but there is a few nurses and a lot of techs that are not giving this hospital a good reputation at the moment. Current excuse for this is that they have merged staff from two floors to keep those that work on another floor that is under construction working. So more employees in a specific area should equate to better patient care not worse. And to get discharged is more monotonous than watching paint dry. Still 6 hrs and counting currently at 4:40 p.m. since we were told my loved one could leave. But when asked every couple of hours we get the same we're working on it spill. Bottom line is that it's a quality facility with the potential to be the best around if they implement some plan to ensure the staff that interacts with patients the most (nurses and techs) are representing the hospital and themselves at a higher standard than they currently are.

I was recently admitted to this hospital. During my stay, all of the nurses, techs, housekeeping and last but not least, the doctors were great!! I want to give a kudos to Tamara. A nurse on the 4th floor. She was so awesome!! That’s an understatement. Don’t get me wrong, the other nurses were great also. Tamara just touched my heart. I was being discharged, and I guess she was arriving for her shift, she saw me and made a point to stop and speak. There aren’t many people like that in the world today. I’m glad to say I had the opportunity to meet her. She was great!!! You all were. Thank you

Worst experience. Whole staff is rude. Nurses act like you being there is a nuisance to them. First, took my mother to the ER, there was a small puddle on the floor when we walked in. The nurse comes out, rudely asks us what’s on the floor when I said it was there when we walked in she starts muttering things under her breath shaking her head like we put the puddle on the floor! The same nurse comes out asking questions and rolling her eyes at every answer. That nurse disappears shortly after. A different nurse calls us to check in. My mother was in a wheelchair which I was struggling to push and another patient had to come help me. Aren’t the nurses paid to do things like this? Things like this continued on our whole visit. My mother has a terminal disease and for well bodied nurses to be treating sick people like this is ridiculous. I understand you go through a lot, but your patients are going through more. Get it together because you all suck.

A recent experience with a family member cared for by the 5th Floor team was overwhelmingly positive. The nurses and other clinicians communicated instructions and care plans clearly. The room was always clean and meals were delivered on time and the orders were correct. We especially appreciated being able to have other family members join by phone the discussions with the doctors. It helped our family communicate updates to others.

My son passed at this hospital. I live Alabama had communication with him until he was becoming confused had to go on mask help him lose CO2. I called spoke to nurse told he was doing better. I couldn't contact him nurse informed me he was sedated. I called again few hours told he was moved ICU. I was told i need PIN code for any information. I told nurse i live Birmingham, but was on my way. I told nurse i was his mother. Nurse kept saying we trying contact his wife. I repeatedly told her he was not married. I rush to Florida took me 4.5 hours. When i get there not one person told me he was passing. I asked several questions to no avail. I got call from woman he was visiting in Florida to rush back to hospital i had gotten room next to hospital. So i called to ICU they told me we spoke to his wife. I said he had no wife im his mom. When i arrived he had passed. I am not sure how policy works , but the communication here is terrible. I have never felt so disrespected. After he passed the woman he lived with was asked in my presence what was her relationship with him she said a friend. My question is can anyone present themselves as a wife and mom then gets totally disrespected. I did. I lost my son on 4/21/19 Easter ,and i have lots of unanswered questions.