West Georgia Medical Center

I have been a patient several times at West Ga Medical Center, most recently in 2017 and 2018. I was very impressed both times, and treated very well by everyone there. My care was excellent. I had surgery both times and everything turned out well, thanks to the excellent staff there. I can't say enough how grateful I am, and how I appreciate how well I have always been cared for by all the nurses, doctors and entire staff at Wellstar West Ga Medical Center. Thank you all, from the bottom of my heart. The ICU staff was unbelievable.... I don't know how they do what they do. My stay there, even though I was very sick, was made so much better, because of their care and pleasant attitudes.

I rarely go to hospital, but had to make an emergency room visit to the LaGrange facility at the end of April 2019. First off, the ER staff was great. My problem was addressed and I was out of the hospital in under four hours. My issue is with the way they handle the patient after the fact., the billing. When insurance has settled their part, I always budget a monthly recurring amount to pay the remaining medical expenses off. In this case, I made a substantial payment on the night that they provided care and then an even hundred dollars every month when they sent their balance statement. The balance in this case was originally under $1000, so not a seriously large amount, but enough that you want to lessen the blow to your budget and pay it back over time. Today, I get a call from a collection agency. Billing turned my account over to a collection entity. No warning, no communication to say that you only have this much time to pay the account in full, and no phone calls to discuss the account. I have never had any issues with a medical facility, including the Pre-WellStar West GA. Medical Center, when I was making regular payments and so close to paying an account off. Not sure where to go with this, but it just seems like a hit under the belt whey you were doing the right thing.

This is the 3d time I have been here with my father in the last 2 or so months. The ER staff is great!! Hence the 2 stars for them. The staff in the ICU is below average at best. Staff is very rude to family members and slow to see about patient needs. I would say if you have the option go some place else. I know people don’t have that option and It’s sad this is the hat they have. Last time I was here I ask for hospital director for the ICU nurse and 5 weeks later still nothing. So the issue starts at the top and goes down hill. But hats off to the ER staff.

Dr. David Ferner wrote an article in the LaGrange Daily News PROMISING IMPROVEMENT here at Wellstar. HE LIED!!! The ER is understaffed and inexcusable when it comes to patient management! Been here for over 3 hours and aside from the initial interaction with nurse when brought back, haven’t seen or been checked on by anyone! Have pushed the NURSE CALL button so many times my finger will need a splint before I leave. NO RESPONSE!!! FLOOR NOW COVERED WITH VOMIT!!! Still can’t get any help! Family member goes and speaks with the head nurse or nurse in charge. Very rude and uncaring! Obvious why and where the other nurses get there attitude and professionalism! David you promised POSITIVE change for the ER. When can we expect this to take place? From my own experience and reading the other reviews posted, the community is still waiting!!!

You spend more time in the waiting room then being seen