West Georgia Medical Center
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feedback about West Georgia Medical Center
I had to wait in the ER for over 6hrs. Everyone up til then had been very nice and attentive. The lady who administered my meds had no bedside manner, the Dr didn't treat my issues correctly and had the nerve to state something totally wrong on my diagnosis. I have a huge problem with this!!!!!
For weeks, my wife has been trying to get her medical records regarding the C-Section she had there a few years ago. Still nothing. No one answers the phone, no one returns calls, and the one time she has gotten someone on the phone, we've been given the runaround with new numbers to call. Now we've been told to call the original West GA Med Center records department number again and still can't get ahold of anyone. She is due any day now and is hoping for a VBAC, but we need the medical records for this to happen. It's one simple piece of paper, and they can't even provide it to us!
Early this morning I took my disabled husband to the ER at WWGMC. He had fallen a couple of nights ago getting out of the shower. The pain and restless nights had gotten the better of him. It took me the two days to get him to seek treatment because of the negative reviews and negative personal experiences he has had. It takes a lot to get my husband to go to a hospital and I say this so you can understand how much pain he was in to be willing to go. He also went because of the public promises made by Dr. David Ferner of positive change.
Well my husband arrives in the early morning hours and is seen by the triage nurse, which was very pleasant, and she checks his blood sugar and it is over 350. My husband is a type 1 diabetic and insulin pump wearer. We return to the waiting lobby. No problems aside from the pain and discomfort my husband is in.
We make it to the back and are greeted by an excellent nurse. Well then enters Dr. Moussa. That's where the problem begins. My husband explains his fall and the pain and area of the pain. HE MAKES THE MISTAKE OF BEING HONEST WITH THIS DR. MOUSSA and tells him that he is in a pain clinic and what he takes. Dr. Moussa then ask, "Well what do you want me to do? He ask who his pain clinic doctor is. We tell him the doctors name, who we will call Dr. X to protect his privacy. Dr. Moussa says that Dr. X knows better than to have his patients come to the ER! And storms out of the room. Registration comes to the room and wants to start the registration process but my husband asks the registrar if the doctor is going to treat him first. What test will be done and the like. The registration person says he will go check and comes back and says the nurse would be in in a few minutes. He whispers then that the doctor thinks my husband is out "chasing pain pills!" How arrogant of him! He never checked my husband's chart. Had he, he would have seen the last time my husband was out here at the hospital was February 5th of this year and Dr. Moussa was the doctor who saw him then and helped him with his pain and sugar problems! Asking for a shot is NOT pill chasing!!! Asking for a prescription to take home, probably a pill chaser. Don't punish people for being honest with their doctors! 1 visit prior to tonight's and seen by the same doctor at the ER is NOT A PILL CHASER!!! Why can't the doctors take 5 minutes to review a patient's chart. He could familiarize himself with the patient and problems. Well next the nurse returns and again we asked about treatment. He said he was going to give my husband Toradol and a STEROID shot. Now for those of you that don't know, and I guess Dr. Moussa too, steroids have a very adverse effect on glucose readings. SOARING sugars high and the impact they have on the blood sugar last for 5 or more days. Now my husband came in with blood sugar reading of well over 350 and he wants to pump steroids in to him!!! Asked if they were going to do any X-rays or other test. He said no.
My husband also said no to their treatment plan. Already having high sugars from the pain and stress, he was not allowing Dr. Moussa to create a bigger problem, such as developing DKA, which can be deadly, by pumping him with steroids!
We understand the problems with opioids as well as the next person. Are we not suppose to be honest with our doctors? But what is someone in my husbands position suppose to do when they get hurt. I guess you just have to be sure if you do get hurt make sure it doesn't happen on the weekend or after your regular doctor's office hours! Isn't that the purpose of an ER to treat and help people who can't go see there regular doctors?
Simple summary outside of treating a hangnail, don't choose this hospital. Read all the reviews for the hospital (a 2.0 review score) AND the reviews for the ER (1.8 review score). Then do as the MAJORITY of this community does and go to the hospital in NEWMAN!!!
'Cause you NEED 2 KNOW-
Came here for CT for my dad. We have had run ins with the hospital before but that is every hospital. That is why it is called “ practicing medicine “. Derek Geter was our admin guy. He had us cracking up from the start. He was awesome! Very non-stereo typical of your stuffy hospital staff. He makes you feel at ease and comfortable. There should be more people like him on the forefront and the face of the hospital!
This is a bad hospital. I went there once and they forced me to pee with a tube. Instead just giving me time to go naturally they forced me. The male and female nurses was just made fun of me. They are very unprofessional at their job. Go to Newnan or Carrolton.