West Suburban Medical Center

I am beyond disgusted with this place. I need to know whose apart of their ethic board. My Girlfriend was on the bathroom floor crying in excruciating pain. She called for help with the call cable. Someone came in and stood over her and said “you can do it, get up on your own.” She’s at the hospital for a reason. So if you’re not going to help people who come to you for help then leave NOW! I’m so sick to my stomach to think that people are still treating others with so minimal respect. I really can’t utter my frustration. I think my best bet is to reach out to some sort of news station and let them help us out.

I've always enjoyed the care I receive. Especially today all of the staff is hard-working & dedicated to their professions. I really enjoyed Dr Chang's bedside manner care & concern. You can feel his sincerity. He even called me when I got home. Thank you all so much for you do!

I'm 33 and never had chest pains before. I know my body. I'm also poor, have depression and anxiety. I came here to get my chest pain checked out. Once they found out I have depression and anxiety, they pretty much stop taking my complaint serious after that. They waited 4 hours to tell me my chest pain is anxiety related. It's like any physical problem I have can be blamed on my mental illnesses. Like I'm immortal and nothing physical can go wrong with me because I have depression? You shouldn't discriminate against someone because they have a mental illness. The nurse stuck electrodes on my chest and stomach walked to the computer, walked back, and removed the electrodes. Took her 1minute or less. Fastest EKG ever. It seemed like they pretended to run tests. Then waited hours hoping I'd leave. They want you to come in after things get worst and you're in a more detrimental situation. I don't make up stuff. I don't frequent emergency rooms. I don't do hospitals, so if I come to one, it's because there's a difference in my health. In 33 years I've never come to the emergency room with any complaints before. I don't understand their logic here. I hope it is anxiety related, because if it's not, and something happens, I'm suing.

I transferred for the awesome birthing suite for natural birthing. Had I know more about the staff I would have stayed where I was.

My “midwife” just sat there often with her back to me and on the phone. I did not feel supported and my birth experience was horrible. The recovery room was extremely hot and we had to be moved. The staff was intrusive and would not let me rest.

Outside of my nurse the first day, they seemed tired and as if it was a bother to tend to me. On the way out our transporter was extremely rude. I still and scarred by the events and non events of my time there. I will be choosing more carefully for my second birth experience.

Terrible service, poor facilities, poor communication and care, and extremely long wait times.