West Suburban Medical Center

This is probably one of a kind review since I am not a patient, I am an anesthesia provider ready to start working in this hospital. Getting privileges threw me off a little bit. As a friendly welcome, credentialing department managed to loose faxed 28 pages of case logs and my application with personal info such as driving licenses, social security number and such. To continue red carpet treatment, they , instead of looking for all those documents, keeping requesting to fax them again. they did find my fax-in 2 weeks. Which was classified as "good news " by recruiter. How ironic. Second interesting encounter was my orientation. Scheduled ahead of time and included computer training. Do I live in my imaginary world imagining I will in fact get computer training? Indeed. They had not scheduled any and acted very surprised. Big chunk of orientation was me sitting in the office and enjoying listening to conference call, where practice manager, credentialing specialist, and few others on the phone, discussing when each applicant will get computer training. Time of my life... Positive: they were so energetic and upbeat , even about all those incompetencies; OR seemed to be more organized. Thus I am still giving them 3 stars. But here is a million dollar question: would they like if somebody anesthetize them for surgery with same quality as they handled my orientation?

I bring my grandfather here on a weekly basis for wound care but we have also been to the x-ray dept. and laboratory as well. My experience here has always been consistent. Everyone is just so nice and always willing to lend a helping hand. Let me tell you I never use the valet service and yet the valet attendant is so very kind. When he's around he always helps with getting my grandfather into his wheelchair. The receptionist at the front of the hospital is very nice too. The wound care staff is no exception, they are all very nice and caring. Since the moment we walk in Claudia is greeting us with a smile. Caroline always goes above and beyond for us as so does Dr. Natasha Diaz. Overall a great experience. Thank you!

Literally hate this place! I was in the ER waiting for over 2 hrs only thing they did was too my vitals...I kindly ask the PCR if she had any idea how many people were ahead of me and She said “NOO we still got lot of ppl coming in the Ambulance” she didn’t even took the time to go check with a nurse or doctor! She literally made me feel like I was bothering her ! Go anywhere else except West Suburban! For your own good don’t come here!

First doctor don't communicate nurses give bad info ,my sister is in labor and they told us unlimited people til time of delivery only 3 people now is only 3 she even said I'm new but I will ask she left and came back and it was unlimited and now 3 so I had to leave, is a very special moment and wouldn't make my daughter leave her job so she can come and not enter that is why I had ask very dissapointed

Constantly making mistake on when your appointment is.. Then you show up and they say sorry it is tomorrow.. If you show the voicemail they still dont try to fit you in or anything they just say they can't do nothing its a mistake but it has happen three time out of four... So fustrating.. Then secretaries are very unware of everything you ask them, they don't even try to get an answer or ask the midwife or anything everything is a I don't know... The midwife is good but seems to be in the lines of a rush.. Really haven't been explain what the process is to deliever. For first time being there nothing makes sense.