If you are in need of medical attention and it is an emergency please do not go here! The “emergency center” is a joke. They say they are a level 1 trauma center, but their service and patient care is the worst in the Westchester area. My father came here a day after his operation because he had a post-surgery complication and was in a lot of pain. I have never seen my father in such agony. His pain was was so bad that he was moaning and making grunting sounds. When we tried to ask how much longer it would be for him to get seen, security approached us moments later and tried to intimidate my mother. My mother was simply talking to a man seating next to her that told her he had been waiting for 4 hours to be seen. We ended up leaving 2 hours later without my father being seen due to the intimidation by security, the lack of patient care, and the fact that the system that this facility has in place needs to be fixed. Never have I experienced such horrible attention in a medical facility where people come because they are sick and need care! Save your time and don’t come to this place. Specially if it’s late at night and you really have a medical emergency. You and your family/ relative are better off going to White Plains Hospital or any other hospital close by.
