Westchester Medical Center
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feedback about Westchester Medical Center
Very easy to get to and there's tons of parking. Parking is expensive if you're going regularly.
Experience is very mixed. Every unit seems to be different, even on the same floor. Sometimes they are very attentive, thorough, and responsive. Other times they seem entirely negligent.
The food the serve to patients is awful. The food they serve to staff (which is also available to sale for visitors) is pretty good.
This place is too big to provide best care. 99.9% nursing and other medical staffs are awesome. MD and residents are friendly. We just had to repeat same thing over and over to the resident MDs, but it's a teaching hospital so we understand that.
No online bill payment system. HELLO! The year is 2019! And the World Wide Web has been around now for decades. I should not have to mail my sensitive credit card info by “snail mail” nor should I have to call a half dozen times only to be met with unacceptably long wait times and no one there to pick up the phone!?! You’d think after getting something like $5,000 from me and my insurance company (after 2 hospital visits) you’d have enough money to fix this and, the next time a child is admitted for a head injury, not force her to wait 3 hours to see a doctor. Parking is also confusing and never easy.
A 3 day old food tray (which had yogurt on it) was left in the room of my terminally ill cousin...... The whole room smelled musty from the yogurt going bad. I placed the tray near the door of the room in hopes that someone would throw it out.
When a nurse passed by, I kindly asked a nurse if she, or someone could take the tray being that it was making the whole room smell. She aggressively slid the tray back into the room (WITH HER FOOT) and yelled "This isn't a hotel you don't leave the tray outside and expect us to clean after you, stay at the Hilton if you expect room service!!"
I was beside myself.....
I am an ER nurse myself, and I can understand how stressful a day can be. But I VERY kindly asked if something could be done about the moldy yogurt stinking up my terminally ill cousins room..... We did not deserve a tray to be kicked back at us.
If they treated me this way, in front of others, how are they treating my cousin and other sick patients when nobody is around?????
I don't think anybody could be having a worse time than my cousin who is on his death bed. So no matter what her excuse is, that was very out of line.
Besides the horrible other factors I can discuss about this hospital, this made me the most upset. Once again, If they treated me this way, in front of others, how are they treating other sick patients when nobody is around?????
There is a clear disregard for urgency. When I spoke to the doctors about who would be seeing my mother, their response was “which one is she?”. The second shift doctor tells me “would you mind giving us a minute we are speaking about another patient”
It is the emergency room and doctors are sitting around the nurses station and discussing personal matters along with a nonchalant attitude towards their patients. I’d say there is a lack of compassion. This isn’t the kind of job where you can flip burgers and go home. These are people’s lives. If this isn’t the job for you then do not put yourself through medical school.
Go to another hospital with more updated equipment and with compassionate doctors.