Wheaton Franciscan Healthcare St Francis

I was just released in August 2019, following a cardiac event. With the exception of one phlebotomist, my care was outstanding. My doctor is the best and everyone rlse on my team was professional, courteous, friendly, and just plain wonderful! However, they just started a new food program for cardiac patients which takes away ALL choices of food and even timing of meals. The actual food, however, is well-prepared and edible.

This would be -5 stars but I can't leave a review without at least 1... In 2018 my mother fell ill and was seen through emergency room. We were told she was to be admitted later on that day. My brother who originally went in with my mom kept calling me repeatedly, saying the ER doctor gave mom prescriptions and wants to know when we can get them from the pharmacy, so he can assist and direct her on how to take them. That happened 3 times! I finally got dressed and drove over to St. Francis pharmacy. My mother didn't have medical insurance so I paid cash for her medicine, and walked from pharmacy over to the ER. The doctor was in with my mom, who was completely out of it from non-sleep and severe pain. I handed the prescription bag over to the doctor who then said, he would cut her medicine in half for easier dosing. His back was turned, and I didn't think anything about it honestly. Originally I felt how sweet of him to do that for her....... Until the next day when she was discharged and actually had to take some of the medicine she was prescribed, and 20 of her pain pills were gone!! When you counted the half pieces they equaled out to what the count was suppose to be, but when placed together she was 20 short. I called the hospital repeatedly for the next two weeks, and even went there twice to confront the doctor who I know took advantage!!! After it all happened I thought, why in the hell would a ER doctor write prescriptions for a patient who's being admitted?. Why repeatedly pester my brother to go get them from the pharmacy? To show her how to take them? Then to physically HIMSELF cut her pills in half for her when the prescription was written to take 1 tablet every 4-6 hours for pain. I was told that the doctor wasn't there. He was a doctor that was filling in for another doctor. Nothing was done about it, and he never was confronted. This is just 1 of the many horrible experiences I or a family member have experienced at that Hellspital! Go anywhere but here! RUN ‍♀️

Please do not go to this hospital. Not only did my mother receive horrible care but the way our family was treated was unacceptable. Here is the story. My mom went to the ER with chest pains and not being able to walk. (a few other issues as well) After her care there they said she needed to be admitted which took hours to get her a room. (This was a Tuesday by the way) That day she had an echo test done on her heart. They said they saw some leaking going on around the heart. Wanted to do more tests. THREE days later they finally did a stress test on her. They did it in the morning and they told her they saw "something" and she would have to stay the weekend. Nobody told her what it was. Then one of the nurses told my mom that the doctor refused to come in on a Saturday, which is why the real reason she had to stay and pay for the extra days there. The last time I checked....aren't hospitals going 24x7? What happened to good patient care? Oh and another excuse they gave her that she had to stay was because she had an IV...which really? She didn't need it. Finally, Monday morning they do another test and then she sat for over 4 hours...still no news. Doctors were no where to be found...even after numerous requests. My sister finally had enough and called to talk to someone...which who knows who this person was because she sounded like she was talking straight out of a book. My sister never really got a straight answer out of this person. Then that afternoon they finally release her but here is the kicker. NO DOCTOR EVER CAME AND TALKED TO MY MOM! No real diagnosis. However they did give her a water pill prescription. After all of this the doctor had the nerve to tell the nurse to have my mom that she needs to schedule a follow-up apt with this doctor. Maybe if he took the time to actually discuss things with her instead of blowing her off constantly. Why would someone want to come back and see any of these doctors? After my mom got home and relaxed for a bit...she finally sat down and went over her discharge paperwork. In the paperwork she was diagnosed with congestive heart failure! Holy cats batman....this is something very serious and should be discussed with the patient/family members. A patient shouldn't have to read it on their discharge papers. A few other things outside her care that I noticed about this hospital. There are no maps on the wall to tell you where to go, no staff at a desk to help you, my stepdad was kicked out of her room and told to put a gown on (was not nice about it and never told him why he needed the gown), menu - every patient gets the same damn thing...when you are sick....unless you have a limited diet...you should be able to order what you want. Feeding your body is one way of healing. Plus having the same thing for breakfast 4 days in a row? Come on. Also, we puts together for beverages...ice tea, grape juice and milk? Asension is taking over these hospitals and they are not doing a good job. The are going down hill. A hospital is place that you should feel well cared for, safe, etc. This place lost that mark. Shame on this place....I WILL NEVER GO THERE NOR WILL I RECOMMEND ANYONE TO GO HERE.

We walked into the emergency room and checked right in. No one else was there. The check in staff was fast and proficient. The medical team was thorough and accurate. We felt like celebrities due to the constant care. We live closer to two other hospitals but after reading the reviews it was obvious we had to give it a try. I recommend this ER to anyone who hates going to the eternal wait of emergence rooms.

Their Mental Health Clinic disrespected this devout Catholic millennial man with bipolar. I told them specifically that I gave up meat for lent, and they gave it to me anyway. For a Catholic hospital, that is shameful. The nurses were definitely sub par. I was given FOUR BIBLES while in this place. Three of them were stolen, and they told me it was my imagination. To top it all off, I'm 90 percent sure one of the nurses stole my scarf and wore my coat while I wasn't using it. Security was so lax that some patient got to a fire extinguisher and sprayed the whole front lobby with it. Thank the Lord I was in the dining room at the time. The only reason I give it two stars instead of one was because other than the meat issue, the food was decent; the Catholic priest I confessed to was very friendly; and the doctor was very respectful. Other than that, it was terrible. I will definitely be voluntarily checking myself into Rogers in Pewaukee next time.