Whidbey General Hospital
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feedback about Whidbey General Hospital
I cut my hand open on glass and went to Whidbey Health Medical Center and I was happy with how quickly they got me in and stitched up my hand. Well within 4-5 days, the stitches were falling out and first I sent the photos to my cousin and her boyfriend who are a nurse and doctor and they both were shocked telling me my hand was not stitched correctly. That each stitch should have been knotted separately in case one broke, the rest would be secure. The next day I had to pay for yet another doctor visit to figure out what to do with the failing 12 stitches and how to keep my huge cut from coming open especially since I told them I was heading to Hawaii this week and needed this as healed as possible. Two doctors at Kaiser both looked and told me they should have knotted each stitch and they told me all the could do at that point is try to tape it and told me not to get it wet. Pretty hard when it is my right hand and I am right handed. So, it has not healed like it should with all the stitches loosening up and some completely pulled out.
Today, my friend who just retired from nursing looked at my hand said she had never seen a hand stitched like mine was. And her daughter who is a nurse, said the same thing. They said it looked like how you would stitch fabric, not a hand.
The WORST PART is I called the Hospital twice to talk to the Director there and NO RETURN CALL. REALLY??? Someone leaves you a message about this and you don't bother to call back??? Hugely disappointing and we will see how my hand heals.
Attached is the photo of my hand after less than 5 days. I keep my hand wrapped the whole time.
I probably would not have posted this if they had called me back to talk about this. So, if you have a problem, don't count on them to care.
The front desk assistant was rude with cutting me off while I was answering her questions, repeatedly. The room I was put in had crushed chips on the floor as if it had not been cleaned and I was forgotten about in my room while waiting to get X-rays done.
Yet another 4 hour debacle for x-rays and whatnot after a hard fall on concrete. Sat in the ER for 2 hours after my imaging for anti-inflammatory meds because the doctor forgot I was still waiting. She only started working on paperwork after I asked them to forward the images to my doctor because I had needed to go home so I could lay down and rest my injured back and hip.. yep, they didn't even give me a bed, just a chair in a cold room corner.
Wasnt well cared for here in the e.r. On top of that after giving them my medical card they still say i owe $500 and thats after my provider paid their share so i told them i needed to talk to my provider and they said ok but turned around and sent my bill to an attorney to SUE me. Who does that? I had police show up at my door to give me papers. From a hospital? This seems like a place who's about the money not the care. Glad i dont live there because I'll never return to this place again.
Disappointed in the customer service side of this facility. Imaging Tech lacked in bedside manner and was flat out rude. Hopefully the other staff value treating the whole patient and we don't experience that again. Might be better off at the Naval Hospital.