William W Backus Hospital
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Address

326 WASHINGTON ST, NORWICH, CT 6360 USA

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Phone

(860) 889-8331

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Consumer feedback about William W Backus Hospital

Backus Hospital
Reviewed from Google

2.7 out of 5 stars

Jason Clark
Jason Clark

4 out of 5 stars

posted 4 weeks ago

The nurses and staff were very understanding and treat you like family. Although the wait time was extremely long . I arrived at around 9am and was not discharged until about 5pm. It was a long day but they found my problem. Dr. Siegel did a great job. I appreciated his time. He even called my regular doctor and made an appointment for me. They really need about 5 more of him to speed things up. Update.... 7/21 had to go to out patient surgery part of hospital. Staff was awesome. I was provided serious relief. The wait was well worth the outcome. Thanks to all the nurses and staff especially Joanne an JR. for great help and making me feel comfortable while there.

Thanks Backus staff.

P Park
P Park

1 out of 5 stars

posted 4 weeks ago

I wish I could give them 0 star. The urologist ruined my life. I was ambulance over to the emergency room. I was feeling kidney pain with non-obstructing kidney stones. The urologist said "He was going to remove the kidney stones" When I woke up from the procedure he said "Everything went well and follow up with my urologist in NY"

Ive tried requesting my medical records from them for 2 years and when I finally got them.. It stated "there were complications" No one informed me about it. Everything did not go well. I was just diagnosed with Complex Regional Pain Syndrome.
I can not stand or walk anymore. Ive had so many medical problems after this procedure. Thank you, Backus hospital.

Timbo Rice
Timbo Rice

1 out of 5 stars

posted 2 months ago

Multiple times my family has gone to this place and had a bad experience. It seems as though the staff at this hospital wants to dismiss any information you think may be helpful, and misdiagnose people to get them out of their hair. Check-in nurse said my daughter didn't feel warm as if she didn't believe my wife, and her temperature was 103.8. The doctor only checks her heart and says she's fine take Motrin and go home, the pediatrician the next day discovers my daughter has an ear infection from a cold which is giving her her fever. Backus has not failed at disappointing me. Would rather wait out a fatal wound than wait threw hours to be told what you think is wrong and to go home

Rose Almodovar
Rose Almodovar

2 out of 5 stars

posted 3 months ago

Staff are always Moody and rooms are always full most patients are seen in the hallways by doctors no privacy whatsoever. Good thing I didn't need a gynecologist just imagine me in the hallway being check by doctor. Terrible service

Susan Wilson
Susan Wilson

1 out of 5 stars

posted 2 months ago

Last month I went in for an endoscopy. Had to go 4 hours without anything to drink. No water. Then came time to find a vein for the IV. Not fun. Took them 3 times to get the job done. Doctor who did the procedure never came over to talk to me or explain what she was going to do. Got into the procedure room, staff got me ready. While waiting for doctor to come in, a surgical nurse took out her cell phone and started showing pictures of her grandchildren to other staff members. Very unprofessional. But not unusual for Backus Hospital. I've never had a good experience at Backus on any of my visits in last 10 years. Don't bother writing a "sorry you have had a bad experience" blah, blah, blah. It doesn't mean a thing. Nothing ever changes at Backus Hospital except the costs for the service. It goes up!