Wilmington Treatment Center
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feedback about Wilmington Treatment Center
As of right now this facility has a one in my book .. solely based off of communication alone . My wife is currently a patient there and I have only been able to talk to her twice upon her arriving . I understand that detoxing is a vital part of the recovery process so while undergoing the treatment they would like the patient to be focused and not triggered by anything ... however this facilities communication is horrible and down right piss poor ... once a patient is admitted and a counselor is assigned , the counselor needs to be in direct contact with the family just to at least give updates on how the individual is doing . I understand they may have a heavy caseload but this the job you signed up
for .. it doesn’t hurt to make a phone call so that we know the well-being of the person in your care .. I will update this review once I speak to my wife .. but as of right now I am completely taken a back and disgusted with the lack of communication from this facility .
Update : First off the good reviews about this facility are FAKE .. I just got a call from my wife who finished detox and was moved over to a halfway house and she said it looks like a run down crack shack she is totally uncomfortable she said it’s nothing like the pictures on the website I am so ready to take the hour drive to get my baby! She also said that she was kept in detox longer because her insurance was paying ! I am disgusted YET AGAIN WITH THIS FACILITY, if my wife doesn’t call me back with good news about this place over the next few weeks I am calling the BBB and whoever else to get this place shut down ! Horrible money hungry facility
This place is a money MACHINE !! Steer
CLEAR AND BEWARE !! THIS FACILITY DOES NOT CARE ABOUT THE PATIENT .ALL THEY WANT IS MONEY THE COUNSELORS SUCK ! DISHONEST MONEY SUCKING CENTER ... THIS FACILITY IS TRASH THE SCUM BENEATH MY SHOE ... THE REVIEWS ABOUT THIS PLACE ARE TOTALLY TRUE ! DO NOT SEND YOUR LOVED ONE TO THIS DISHONEST , DISGUSTING PLACE
I spent 28 days at this facility. The facility is only a few months old and it was filthy. In detox, I was shown a room, given scrubs to wear and was told lunch was at 11:00 and then left alone. I just stood there not knowing where anything was or what to expect. I followed the crowd since I wasn't given any direction. Many times they were late giving us our meds, which is not good while detoxing. Never saw a counselor until I went to PHP. When I did see a Dr, it was always less than 5 minutes. I had to request clean towels and scrubs everyday. Sometimes they had them, other times they didn't. In rehab, the place was full of roaches and the flooring was gone.
At PHP, the kitchen is supposed to be state of the art and the food was awful. Patients were the only ones serving the food and cleaning up. Witnessed several times water being added to the food to make it go further. The food was overcooked, tasteless and cold. Many times we were served left overs. They charge $30 per meal and I watched numerous times people throwing away whole trays of food including myself.
We were responsible to clean our own rooms and bathrooms, but were not provided any cleaning supplies. We had a refrigerator and microwave in our suite but we not allowed to have any food in our suites. The thin mattresses were awful and the fitted sheet wouldn't stay on. We were provided a flat pillow to sleep on and one thin blanket. The techs were less than helpful when someone needed something.
I was written a Rx that has 12 refills, but the pharmacy would not transfer the Rx to my local pharmacy and the Dr on staff would not send my pharmacy a new Rx. I called and left numerous messages for the Dr at PHP and never received a call back. My pharmacy was informed after 3 days of trying to get Rx, that I needed to get my Rx thru my primary healthcare provider, which I had to make an apt to see and have been without my anxiety craving medicine for 2 weeks. .
While I was there, no one knew when a nurse would be in the building, so if I needed anything, I would spend the day checking back and forth. I witnessed seizures and fights and there was never any staff around. People were stripped searched and not given any reason why. I had a headache and asked one of the techs for aspirin, she rolled her eyes and told me to make it quick. The staff there has an attitude that they don't care if you relapse or not. Chaz was the worst of all, very unhelpful and disrespectful. It's all about the money to them!
I do want to mention that my counselor Elizabeth, Don, Cassie, and Sydney were great!
I'm so grateful to all the staff at Wilmington Treatment Center for helping me achieve the kind of life I have always wanted but was unable to achieve because of my addiction to drugs and alcohol. I just couldn't quit on my own no matter how hard I tried. I came to WTC with an open mind and finally ready to get honest with myself and others. I was willing to do whatever I needed to do to get and stay sober, because I was willing to do whatever I needed to get drunk and high. Today I am still clean and sober and no longer have the desire to put mind altering chemicals in my body. WTC put together a great after care plan for me so I had an even greater chance at sobriety success. My insurance wouldn't cover SAIOP so I chose to do volunteer work at Communicare of Cumberland County in exchange for free IOP classes. So glad I did. Now I have a part-time job here running The Recovery Resource Center and started my own AA group. I found my purpose and passion in life. Thank you WTC!!
STILL CLEAN AND SOBER!
This place is nothing like ptotrayed.Don't let the pictures fool you. Food is horrible and always running out. Treat you like your on lock down. If you say you want to leave they will not let you they tell you you are under their care and they feel medically responsible. Would not Beleive the patients that have jumped the fence to get out of there. I would not ever subject snyone to this place. They are about the money. These pictures are so deceiving.
WTC saved my life, my relationships, and gave me the foundation to be the man I am today. Their discharge planners in particular cared more than anyone I know. They made sure that their level of care didn’t end when I left there. I couldn’t say thank you enough for the staff there.