I will start by saying, in my opinion you have 2 types of parents. The first group feels hospital and medical staff know what's best for your child and you don't question their opinion. The 2nd group are those parents that want to have a say and make decisions on their child's care. If you are in that first group you will love Valley Health. They are your child's parent while at the hospital and they will do what THEY feel is right. Similar to us, if you are in the 2nd group here is our Valley Health NICU horror story. Keep in mind while reading, we are 2 college educated professionals (neither English majors) with 2 straight A children at home whom we love very much.
Our newborn was born at term and had a little fluid in the lungs, nothing that most probably wouldn't consider normal or maybe even slightly off and most likely would have taken care of itself. Yet, Valley Health without notifying us until afterwards, swooped him away from his mother arms and off to baby prison (NICU). They pushed and pushed to give the baby formula even though his mother was perfectly able to breast feed. They administered medications that were not necessary and that we declined (Who comes in 2hrs after a baby is born and pushes a HEP vaccine?). The newborn's feet (yes, both) looked like he had been walking on glass from all of the times they drew blood. They jammed an IV in his forehead even though the one on his foot was perfectly fine. They continued to keep our newborn in the NICU when the ONLY issue was a little bit of jaundice. In my opinion, Jaundice directly caused by the actions, policies and procedures of Valley Health doctors & nurses. On day 4 when the NICU still had no plan for discharge, we told the hospital we wished to leave against their advice (AMA) because they would not discharge us. We contacted OUR pediatrician who is not associated with Valley Health and he said his Jaundice level could be managed at home. When we mentioned we wished to leave AMA, the first thing out of their mouth was "well, you know insurance may not cover your newborns hospital stay if you leave AMA". Really? That's what this is about? Money? Even though we had the opinion of our Pediatrician that was not enough. To make matters even worse, the Valley Health UNsocial worker, Jennifer Winslow called Sabrina Schaeffer at Child Protection Services and filed a complaint against us and threatened my wife with removing the child from our custody. They essentially took the opinion of one poor Valley Health doctor, Dr. Lee and used that to file a complaint against us. Dr. Lee walked in the room at one point and told my wife, "you know, I could have the baby taken away if I wanted to but I'm not going to do that." You sir are a big POS for telling any mother something like that. I wish nothing but ill will against these 3 individuals for the unnecessary stress they caused my wife and child. These are very evil people with malevolent intentions, truly disgusting and have no business representing children. Within 24hrs of being home in a stress free environment, our newborn's Jaundice level was normal...imagine that! We went home on Friday visited our pediatrician on Monday who found it laughable that Valley Health was attempting to keep the child in the hospital. After the first visit with our pediatrician, 4 days after leaving WMC, our newborn has gained 10oz and he is perfectly healthy. As parents, If you are seeking minimal medical intrusion and want to spend time with your newborn I would suggest not giving birth at WMC. If you do decide to use Valley Health just remember THEY know what's best for your child, not you. THEY are the parents, not you. The Valley Health NICU doctors, nurses and unsocial worker are advocates for Valley Health, NOT mothers and children. Valley Health is a disaster and even though its an inconvenience, we will begin driving elsewhere for medical care because our children matter more than your $$$.
Update, insurance still covered expenses. Surprise! Another lie we were told!