Winifred Masterson Burke Rehabilitation Hospital

I'm doing my second stint at Burke Rehabilitation and I highly recommend this place. The staff is very attentive and skilled. The therapist, both physical and occupational are thorough and effective. Even the food is quite good for a place that serves a diversified clientele. The nurses and auxiliary staff are knowledgeable and cheerful.

Do NOT send your loved one here. They misdiagnosed my family member and now he is in critical care back at the hospital. The doctors (both of whom did not diagnose stroke properly!) did not even return my calls for an explanation. Truly appalling.

I would not get hearings aids here as the aids are way too expensive and complicated and also limited. Don't let them fool you when they say " I guarantee you will hear better"

They are too busy and seemed annoyed if you are a new patient and want an appointment. Almost impossible to get a person on the phone. You are instructed by a recording to fax your prescription. I did so three days ago. Finally got a call at this morning but that was only to get a more info from me. I was informed that since I had surgery I would be treated on an expedited basis. Was also told that I would be called back shortly, it is now 6 hours later and still no call. I just called and an annoyed person responded that she has no record of my fax and/or prescription . She advised that I need to be patient and unless I gave her the name of the person who called me she could not help me. I had two fractures in my ankle with hardware inserted and my foot is double in size, not that easy to be patient. I just hung up in disgust with no appointment. It should not take over 3 day just to make a future appointment. The recording should just say they are booked up until a certain date and stop wasting people's time who are injured and need help . I then found another facility with very warm and nice people in Rye NY. One phone call and I have an appointment tomorrow after work and was given instructions on how to care for my ankle in the interim.

Day and night are a mixed bag experience, rehab is top notch while few issues but the worst, *got mom a new jacket never worn with tag placed it in her room drawer and came back to find it it was gone Mom had skin ripped due to over aggressive washing by staff, she tried to hide it from us (kids) to avoid issues with staff Last not sure how to address without upsetting staff they leave her for 25-45 mins in her waste when she calls for bathroom Otherwise rehab staff in the day are priceless they work you to recovery Night staff are not all bad but not all good. Parking can be an issue Front desk security staff are helpful and alert