For the last few years I have tried to report a nurses assistant that works there in the maternity floor, and each time I get screamed at and hung up on by the nurses department. So I’m here to share my story briefly so I can make other women aware if they find themselves in the same situation as mine.
I gave birth to my child, and underwent a C-Section where I unfortunately had to be put under. When I came out of surgery i was transferred to my room where I had shared with another woman. The first night for me was very exhausting and fortunately I had wonderful nurses that night.
Waking up the next morning I had a nurses assistant named Lisa. Tall, African American woman who looked like she absolutely hated her job.
During the day my baby was feeding, and Lisa came into my room asking me to weigh my baby. I stopped feeding and she took my baby and laid her down. My baby spit up but started to cough on the formula.
Nurse Lisa sat her up and proceeded to forcefully slap my baby’s back and my baby began to cry very hard. I was not able to even stand up due to my surgery so I said loudly “Your hitting her too hard!” Her response “she’s choking”. My response “no she’s crying”.
She gave me back my baby and left the room.
After a few hours I was very exhausted and my baby had just finished another feeding. I figured I’d take advantage of her sleeping and I could take a nap.
As soon as I closed my eyes, nurse Lisa enters my room, turns the TV on to a breastfeeding channel on full volume, puts the remote on the other side of my bed and tells me “you need to watch this” and walks out.
The women sharing a room with me gets woken up by how loud the TV is and tells me to shut it off. I explained to her that I didn’t turn it on. I couldn’t reach the remote so I buzzed the nurse station.
Lisa comes back in and I told her shut the TV off both of us are trying to rest.
She looks at me in disgust and says “you have to watch this”. I said “turn it off.” And she did and walked out.
The next day she was not there and I had a wonderful amazing nurse and left that evening prior to nurse Lisa’s shift.
I have never in my entire life encountered a person who took advantage of my weakness because I was unable to fight back. I kept quiet the rest of the time and the same day I got home I called the hospital to report her.
At first they took my statement but no one ever called me back.
I tried again a few weeks later and had to repeat yet again what happened. I was told someone would call me back and no one did.
I called several times after that and the very last time I spoke directly to the nurses dept. I was yelled and screamed at by a very rude woman who then hung up on me. I called back to ask for a manager and they yelled again once I mentioned the nurses name. My assumption it was her or her friend on the other end of the phone and didn’t want me to get through.
I may not call this hospital again, but Lisa the nurses assistant should not be working with any mothers or newborns due to her poor bedside manner and her aggressive attitude and behavior.