When I was a patient in the ED i was not listened to, not taken care of, and made to feel stupid. I had to go to a specialist instead to help my issue. Experienced terrible patient care that was never resolved.
When employed there, Management was under trained and not reliable. Was treated poorly and unfair. Thankfully my insurance has changed so I no longer have to use Wuesthoff facilities. Would not recommend.
Had a great experience at the ED when I had to bring my daughter in early in the AM for worsening pneumonia symptoms. The nurse and Dr were not only professional and caring, but very attentive. I wish I could remember their names but the nurse was blonde and had a tattoo behind her right ear and the Dr was maybe in his 40s with dark hair. Either way, thank you to the staff for being caring and helpful and getting me in and out of the hospital in a timely manner. You all gave excellent care thank you!
Showed up in indescribable pain due to a back injury. Was only told that they were not there to prescribe or give out narcotics to people walking in from the street. I explained to them that I wasn't there for narcotics or any medication, I only needed to see if there was a way to get my back looked at to see if I would be okay to fly back to Texas. Again got the run around explanation of them not being a place that give out drugs for people who think they are in pain. I went through this with them for almost an hour before finally just leaving. No treatment or any evaluation (they didn't even take my temperature or check my blood pressure) but I did get billed for over $1,400! I would never go back to this hospital or any hospital that doesn't take the time to get to know a patient before they just start accusing them of being drug users. I've never had such a bad medical experience in my life.
Dont go to this place unless you want to get sued, They left glass in My leg and did not do any imaging whatsover and over charged me for things i didnt even recieve in the ER.
What a horror show. The facility is falling apart, the equipment is outdated and the staff are poorly trained in every possible way. Could have not had a worse experience.