Wuesthoff Medical Center-Rockledge
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I had 2 procedures done today. The nurses in the ACC ,recovery room & the procedure room were fabulous!! Even the registration lady was great. Everyone was so nice & reassuring. My nurse Kim was great!! Thank you!!
If I could give 0 stars, I would. Don't go to that ER unless your life literally depends on it. My experience included staff yelling at patients to hurry up,
Patients in wheelchairs they could not push themselves and who could not get past other patients in wheelchairs they could not push either.The filth in the bathroom in my room was disgusting. It had not been cleaned after the patient before me. Before the doc actually saw me, they had done all sorts of blood work. In a very busy hallway.
A gurney had to get through that hallway while my blood was being taken and they actually moved me in a wheel chair while she had the needle in my arm. I kid you not.
The cardiologist who saw me there actually told me I was not in heart failure (I was) and all I needed to do is start walking more, no matter how much it hurts. He kept talking over me but I managed to say how I was waiting to get an aeortic ablation but the wait is long and my symptoms are worsening. There is no way I can walk more -- I can barely walk at all -0- if we don't get the fluid off. I have gained close to 30 pounds in about a month.At that point he told me -- an this is a precise quote -- "You just have to suck it up and walk anyway."
He never introduced himself but started his consult with me by saying he had to tell me for my own good that my weight was the source of my entire problem. I have a cardiac birth defect. I am pretty sure my current weight did not cause that, but he never found that out because he would not listen.
He was sending me home. Interestingly, they never brought me discharge papers and did not have me sign intake papers until I was almost ready to leave.
The place is a nasty, foul, zoo. Stay away.
DO NOT USE THEIR ONLINE PAYMENT SYSTEM!!! Despite the charge going through on the credit card, the payment will conveniently get "lost" and they will continue to say you have unpaid bills. And they won't notify you until it's too late to dispute the transaction with you credit card company. The whole place seems to be 50 years behind the times, because you can't even email anybody.
My mother has been a patient at both Rockledge and Melbourne regional medical centers in the past year due to chronic health issues. I can personally say that I am more than impressed by the compelling and compassionate care she received being a patient here. From the moment she entered the ER to discharge, she was treated with the upmost kindness and respect anyone would want for their mother or loved one. The nurses in the ED were phenomenal!! I want to personally give a golden star to Natalie in the ER and Shannon and Genna on 3 south for your kindness and exceptional care you provided to my mother. ( there were many others) . And Dr. Thompson. Wow. What surgeon do you know will sit in a chair and talk with you like you’re their friend and spend an hour answering your questions and explaining everything that is going on? I want this facility to know that each and every person who took part in the care of my mother really touched our family in a way that can never be explained. My mother and our family are just so impressed and cannot thank you all enough. I live out of town but wanted to write this review to let everyone know that this is the place you want your loved ones to be if they need immediate care.. you are in the best hands here!!
My mom was admitted through the ER the evening of Monday, May 20th. My sister and I were both with her and we can say without a doubt the level of care she received both in the ER and on the third floor was incredible and caring. The nurses were personable, professional and kind. We couldn't have asked for better care for our 92 year old mom. Being in the hospital is not something anyone would wish for, but Rockledge Regional made her recovery easy, comfortable and pleasant. Thank you so much for the excellent care she received!