I had surgery yesterday and of course I wanted to see the reviews of the hospital since I've never been. I was shocked to see such poor reviews. My experience was just amazing. The ACC unit was just amazing. Everyone from the front desk to the prep to the operating room to the recovery room were just amazing. They took their time, explained everything to me, answered all of my questions, and they made me feel so confident. I would give them all 100 stars if I could. Thank you all so much. Sissy, an RN there was just awesome. She and I talked a lot before I went to surgery and it made me feel at ease. I didn't come across 1 person who I didn't have a wonderful experience with and I dealt with a lot of people from 7 am to 1 pm. Thank you all so much for taking such good care of this nervous wreck of a patient!
I was worried about having surgery here with all the bad reviews. This hospital was fantastic. All the staff treated me with respect, listened and answered my questions, and got me anything I needed. From the moment I walked into the hospital until I was wheeled to my car, I encountered the nicest nurses, physicians, and staff. I am very grateful to everyone at this place.
Against my better judgement. I went to the the ER for chest pains. This happened on December 14, 2017. Today is February 1, 2018 and I have yet to receive a bill. The phone number I was given to check the status continues to tell me that since the hospital was recently sold. It is causing a delay in patients receiving their bill. Their solution is to continue to call every week to check the status. When asked if visiting the billing department at the location will help. I'm being told that I will just be directed back to them, Sharing Services. I am frustrated beyond belief!
My mom needs to have her gallbladder and appendix removed ASAP, but she is being denied the surgery they're claiming is so important because she has to get an ultrasound done by her regular doctor, when they have the staff and technology to do it there. Absolutely horrible hospital. I recommend spending money elsewhere rather than here, that way you get exactly what you need except unanswered questions and lies.
Went to Rocklege Regional today for a procedure and I was simply amazed at how nice, professional and efficient the entire staff was, from the security guard at the main entrance to ACC to Pre-op, the surgeon, the nurses, EVERYONE ROCKED! Waiting time was minimal, they were right on time for surgery and everyone was very friendly and kind. It's a strange thing to say that surgery was pleasant, but it actually was! Highly recommend especially to women needing female related procedures.