Brought a family member into ED. From the second we walked in, front desk receptionist was unbelievably rude. Did not listen and hear us out, talked over us, didn’t make eye contact, and had an attitude. Got called back to where they took vitals, and heard her arguing with a patient that they were not a priority and to sit down. She told them that urgent care comes first, and that is the reason that people are coming in after her and being called back before her. Nurses were yelling back and forth and being completely unprofessional which made this entire experience so far extremely uncomforting. As her vitals were being taken, the nurse was asking intake questions about current medications and allergies. When he didn’t know a medication he said he was just going to put something similar. He then gave up and said he wasn’t putting anything because they just switched systems and it was too complicated.
Been sitting in the ER for two hours now, not in a room but on a bed in the hallway. Have been hearing a patient yell for her nurse the entire time saying she’s in pain, and saw he nurses laughing and tell her that they were in the middle of something. Seeing nurses mock and find humor in other patients is uncalled for. Not one staff member we have come in contact with has been pleasant, comforting, or understanding. This is the absolute worst experience I’ve ever had in a healthcare setting.