American Well

What is American Well?

American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling.

Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims.

Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The software also offers integration with electronic medical record (EMR) software, Surescripts, Apple Health, Google Maps and more.

Support is offered via email and over a phone. Other support options include FAQs, online care groups and an online resource center.

Quick Facts

Practice Size

  • N/A



  • General Practice
  • General Practices

Operating Systems

  • Web


  • N/A

Service Types

  • Cloud

About American Well

AW10 brings care to where patients and doctors are. With a mobile SDK, EMR integration, new diagnostic services, and the ability to connect and exchange healthcare services with other healthcare players – new dimensions of care are all around us.


Is Active Yes

Dictation Method OCR

Tech Support Availability Yes

Training in office Yes


Support Hours


Training Costs Yes

Training web based Yes

System Types N/A

Connection Speeds N/A


American Well User Reviews

1 reviews reviews

Alice Bryant

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