athenahealth EHR

MedicalRecords.com Rating
23 reviews
4.3
MedicalRecords.com Rating 4.3
23 reviews

AthenaHealth EMR is a robust, cloud-based solution designed to improve efficiency, enhance patient care, and streamline administrative tasks. Its adaptability, comprehensive feature set, and reliable support make it a top choice for modern healthcare providers.

Benefits

  • Streamlined Operations: Combines clinical, administrative, and financial tools into one integrated platform.
  • Improved Patient Engagement: Features like the patient portal and appointment reminders enhance communication and accessibility.
  • Data-Driven Insights: Advanced analytics help practices make informed decisions to improve care and operational performance.
  • Secure and Compliant: Adheres to HIPAA standards, ensuring the confidentiality and security of patient data.

Pricing Details

AthenaHealth’s pricing is typically based on a percentage of monthly collections, with fees ranging from 4% to 7% of collections, depending on the size and needs of the practice. Additional costs may apply for advanced features and customization.

Support Information

For customer support issues, the team offers phone, email, and portal assistance.

Pros and Cons

Pros

  • Comprehensive Feature Set: Integrates EMR, practice management, and patient engagement tools.
  • Scalable Design: Suitable for practices of all sizes and specialties.
  • Strong Security Measures: Ensures patient data is safe and complies with industry regulations.
  • Telehealth Integration: Fully integrated telemedicine features.

Cons

  • Pricing Transparency: Costs are not fixed and require direct consultation for accurate quotes.
  • Learning Curve: Advanced features may require additional training for staff to fully utilize.

Frequently Asked Questions 

Is AthenaHealth suitable for small practices?

Yes, AthenaHealth is scalable and offers features tailored to small, medium, and large practices.

Does AthenaHealth support telehealth?

Yes, AthenaHealth includes integrated telemedicine tools for secure virtual consultations.

Can AthenaHealth handle multi-location practices?

Yes, AthenaHealth’s cloud-based infrastructure is designed to support multi-location practices with centralized data management.

Specialties
  • General Practice
  • General Practices
Operating Systems
  • Web
Certifications
  • CCHIT
  • SureScripts
Service Types
  • Cloud

AthenaHealth EMR is a cloud-based electronic medical record (EMR) system designed to simplify healthcare workflows and improve patient outcomes. With tools for clinical documentation, patient management, and interoperability, AthenaHealth aims to enhance the efficiency of medical practices. Its advanced features, such as telehealth integration and real-time analytics, make it a popular choice for healthcare providers of all sizes.

Key Features

User Interface

  • Intuitive Design: AthenaHealth provides a clean and organized interface that minimizes the time spent navigating through patient records and clinical tools.
  • Customizable Dashboards: Users can tailor their dashboards to prioritize frequently accessed data and tasks.

Integration Capabilities

  • Interoperability: Connects seamlessly with other EMR systems, labs, and diagnostic tools for a cohesive patient data ecosystem.
  • Telehealth Support: Fully integrated telemedicine tools allow for secure virtual consultations and documentation.
  • Billing Integration: Synchronizes with AthenaHealth’s revenue cycle management (RCM) tools to streamline financial operations.

Security Features

  • HIPAA Compliance: Ensures patient data privacy and regulatory compliance with advanced encryption protocols.
  • Role-Based Access Controls: Limits access to sensitive data based on user roles and responsibilities.
  • Audit Trails: Tracks all user activity within the system to ensure accountability and compliance.

Customization Options

  • Specialty Templates: Includes pre-designed templates for various medical specialties, which can be customized to fit unique practice needs.
  • Workflow Adaptability: Practices can configure workflows to align with specific operational requirements.

Products & Services

Core Products

  1. AthenaClinicals: Comprehensive EMR solution for clinical documentation, e-prescribing, and patient management.
  2. AthenaCollector: A robust practice management and billing solution.
  3. AthenaCommunicator: Patient engagement tools, including appointment reminders and patient portal access.

Additional Services

  • Population Health Management: Tools for chronic disease tracking and care coordination.
  • Telehealth Services: Integrated virtual care options to support remote consultations.
  • Data Analytics: Advanced reporting and analytics for monitoring practice performance and patient outcomes.

Support and Training

  • 24/7 Customer Support: Provides technical assistance via phone, email, and live chat.
  • Onboarding and Implementation: Dedicated teams assist with initial setup, data migration, and staff training.
  • Educational Resources: Includes webinars, user manuals, and a knowledge base for ongoing learning and support.
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MedicalRecords.com Rating 4.3
(23 reviews)

joe smith

Arrived in the afternoon and had to ring myself at the doors to gain access into the building from the lower parking deck. A receptionist “buzzes me” in and “unlocks” the door, but when I go to pull them open they are still locked. I give her 5-10 more min because I’m thinking maybe someone will let me in. Someone did eventually by coincidence. I get to the main floor via elevator where I meet the lady who “let me in” and she makes a comment about how she was wondering where I was at. I wasn’t going to mention the fact the doors never unlocked because I reached my destination. Also, side note I was carrying heavy items with me too during this whole ordeal and couldn’t set them down anywhere. Anyways I simply replied back that the doors never unlocked and had to get someone to let me in. After I said that, she immediately without hesitation cops the biggest attitude with me and says “well I unlocked them after you said you we’re here so” and shakes her head like I just called her an obscenity or something. In almost disbelief from her sudden demeanor I told her that they were still locked. After I set down my stuff she almost immediately after starts acting nice to me because she knows she acted out for no reason. She’s literally sitting there 9-5 in a chair pressing buttons and taking calls. The job is not hard, lady. I was extremely courteous and nice to her and she acts like I was the inconvenience. No apology, no knowledge that I was coming. The lady was straight up rude. Get it together Athenahealth. That or fire Consuela or whatever her name was. Thanks.

A. B

Learned too late that if your medical provider uses them and you change your email address in your profile there, you will lose access to your account. It is 2019 and this amateur hour is the state of the art? Sad.

Dustin Etheridge

Totally agree about Matt Christensen. I operate a business and I had one bad day and didn’t provide good service. He left a bad review. My wife saw it and she left me. He ruined my life.

Muthu V

The direction to the office was not clear. Google or bing maps will not point you the location. Poor guidance

Debasis Shee

Nice office

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