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Qualifacts
by Qualifacts
Qualifacts is an EHR and practice management solution for behavioral health providers. The system supports mental health documentation, treatment planning, telehealth, and outcome tracking for therapists, counselors, and psychiatric practices.
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- Pricing
- See product pricing and terms
- Pricing model
- Current public vendor disclosure is quote-based / not publicly disclosed: the March 23, 2026 Credible ONC cost disclosure states only a one-time implementation fee plus a monthly fee for certified capabilities, without dollar amounts or a stated per-user/provider/site basis. Qualifacts' financing article says EHRs may have one-time installation fees and recurring usage-based fees and advises discussing financing/terms with the vendor. No public free trial, free tier, minimum, annual price, percent-of-collections or transaction rate was found. Historical CareLogic Enterprise S3 disclosure (Jan. 25, 2019) describes a one-time implementation fee per agency and monthly recurring fee per agency based on named or concurrent users; e-prescribing has separate per-user/prescriber fees. These are historical and not a current list price.
- Product source
- Review pending
Markets: Community mental health centers · Behavioral health organizations · Addiction treatment providers · IDD service providers · State-funded behavioral health programs
Deployment: cloud
Catalog review date not recorded. Confirm current product details with the vendor.
Founder & CEO
Product pricing, fees, and source notes
From pricing research supplied to MedicalRecords.com. The dates below are the source-review dates recorded in that research. Confirm current availability and a written quote with the vendor.
CareLogic EHR / Credible Behavioral Health EHR
Qualifacts Systems, LLC (Qualifacts) · Review dated
No current official dollar list price located for either product: Quote-based / not publicly disclosed. Authoritative public procurement examples are negotiated contract amounts, not general list prices: Tooele County, Utah (May 2026) selected Credible for $59,850 in the base year, with four option years bringing total contract value to $212,152 over five years; scope/rate basis and inclusions are not itemized in the opened agenda. A Pend Oreille County, Washington CareLogic order (term Dec. 1, 2021-Nov. 30, 2026) lists: Core Software named users 21 at $75.84 per named user/month ($1,592.64); CareLogic IMPACT $189/customer/month; Document Library $100 per 50 GB/month; DSM-5 $1.25 per permissioned named user/month (12 users = $15); eRx-DrFirst $69 per named prescriber/month; eRx-DrFirst-EPCS $40 per named prescriber/month; Pentaho BI Administrator $199 per named administrator user/month; total $2,204.64/month. The order states quantities are contractual minimums, excess users/prescribers are billed at actual peak usage (core-user overage at 105% of current sales price), monthly recurring charges are invoiced in advance, invoices due within 30 days, and implementation/non-recurring charges shown are $0.00. Treat all Pend Oreille figures as customer-specific negotiated contract rates, not current standard pricing.
- Billing model
- Current public vendor disclosure is quote-based / not publicly disclosed: the March 23, 2026 Credible ONC cost disclosure states only a one-time implementation fee plus a monthly fee for certified capabilities, without dollar amounts or a stated per-user/provider/site basis. Qualifacts' financing article says EHRs may have one-time installation fees and recurring usage-based fees and advises discussing financing/terms with the vendor. No public free trial, free tier, minimum, annual price, percent-of-collections or transaction rate was found. Historical CareLogic Enterprise S3 disclosure (Jan. 25, 2019) describes a one-time implementation fee per agency and monthly recurring fee per agency based on named or concurrent users; e-prescribing has separate per-user/prescriber fees. These are historical and not a current list price.
- Fees and add-ons
- Current product pages confirm capabilities but publish no add-on prices. Credible: integrated clinical, client engagement, billing/automated RCM and claim scrubbing, analytics/BI; e-prescribing with built-in ePA, EPCS and PDMP; telehealth, reminders, portal; HIE, Direct messaging, eLabs, eFax and APIs; mobile/offline access and 35,000+ form templates. CareLogic: scheduling, clinical, billing/RCM, analytics, electronic prescribing/medication management, EVV, virtual care/patient portal, lab/HIE/hospital/third-party integrations. The 2019 CareLogic disclosure says DrFirst Rcopia had separate license/fee levels: Standard required a one-time LOA2 identity-proofing fee plus ongoing monthly fee per prescriber; EPCS required one-time LOA3 identity-proofing fee plus ongoing monthly fee per prescriber; exact amounts absent. It also says CareLogic Integration Hub connectivity to EHRs/labs/HIEs required a one-time implementation fee plus ongoing monthly recurring fee, exact amounts absent. No official public amount for migration, training, telehealth, RCM, interfaces, or other implementation services was found; no free trial/tier found.
- Availability and public pricing
- Current/confirmed marketed. Qualifacts' current site has live CareLogic and Credible product pages; the ONC page links current disclosures and the Credible disclosure is dated March 23, 2026 for Credible Behavioral Health Version 11 (certification Feb. 23, 2026). CareLogic's opened product page is current marketing. The CareLogic dollar disclosure is historical (2019) and must not be read as current pricing. Public-sector amounts are contract-specific and not generalized.
- Qualifications
- Amounts and terms are only those visible in opened/read sources. The current Credible disclosure uses generic fee labels and does not provide dollar amounts, billing cadence, minimums, trial terms, or implementation/migration/training pricing. The 2019 CareLogic disclosure is stale/historical; its fee basis is useful only as historical context. Pend Oreille's order is a negotiated county contract with customer-specific quantities and rates; Tooele's amount is an RFP award with unitemized scope. Neither should be treated as a general list price. No estimate was made.
View cited sources (8)
- https://www.qualifacts.com/onc-certification-and-costs/
- https://www.qualifacts.com/wp-content/uploads/2026/03/Cost-and-Certification-Disclosures-for-Qualifacts-Credible-MAR-2026.pdf
- https://www.qualifacts.com/about/credible-ehr-platform/
- https://www.qualifacts.com/about/carelogic-ehr/
- https://qualifacts.com/wp-content/uploads/2019/02/2015-E-Carelogic-Enterprise-S3-Costs-and-Limitations-January-25-2019.pdf
- https://www.pendoreille.gov/media/2121
- https://www.utah.gov/pmn/sitemap/notice/1081038.html
- https://www.qualifacts.com/resources/how-to-pay-for-an-ehr-top-resources-and-tips-for-financing/
Qualifacts is an EHR and practice management solution for behavioral health providers. The system supports mental health documentation, treatment planning, telehealth, and outcome tracking for therapists, counselors, and psychiatric practices.
Pricing
Pricing model
Product source
Platform Overview
What is Qualifacts?
Qualifacts is a specialized behavioral health and human services EHR platform that serves mental health providers, addiction treatment centers, community mental health organizations, and intellectual/developmental disability (IDD) programs. Founded in 1997, the company has become one of the largest dedicated behavioral health technology vendors in the United States, serving over 3,000 organizations and supporting more than 50 million patient encounters annually.
The platform consists of two primary product lines: CareLogic (cloud-based) and Credible (available in both cloud and on-premise versions). CareLogic is positioned as the modern, fully cloud-native solution designed for mid-to-large behavioral health organizations, while Credible serves organizations of all sizes with more deployment flexibility. Both systems share a core focus on behavioral health-specific workflows including psychiatric evaluation, substance abuse assessments, treatment planning, medication management, and outcomes tracking.
Qualifacts differentiates itself through deep domain expertise in behavioral health compliance and billing complexity. The platform handles multi-program operations across outpatient, residential, partial hospitalization, intensive outpatient, and case management services. It manages complex funding streams including Medicaid (fee-for-service and managed care), Medicare, private insurance, grants, and block funding. The system includes built-in support for state-specific reporting requirements across all 50 states, including automated 837 claim submission and outcomes reporting for programs like MHSIP and YSS.
Key technical capabilities include ONC-certified interoperability with FHIR API support, Surescripts e-prescribing including controlled substances (EPCS), Direct messaging for care coordination, and consumer engagement tools through patient portals and mobile apps. The platform emphasizes outcome measurement with standardized assessments (PHQ-9, GAD-7, CANS, ANSA) integrated into clinical workflows, supporting value-based care initiatives and quality reporting.
Qualifacts targets medium to large behavioral health organizations including community mental health centers (CMHCs), addiction treatment facilities, children's behavioral health providers, IDD service organizations, correctional health programs, and multi-site behavioral health groups. The system is particularly strong for organizations managing complex regulatory requirements, multiple funding sources, and diverse service lines. In 2020, Qualifacts was acquired by Roper Technologies, providing substantial resources for continued development and market expansion. The company maintains a significant market presence particularly among safety-net providers and state-contracted behavioral health agencies.
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Common Questions
Frequently Asked Questions
What is the difference between CareLogic and Credible?
Both are Qualifacts products. CareLogic is typically positioned for larger community mental health centers, while Credible serves a broader range of behavioral health organizations. Both share core functionality.
Is Qualifacts suitable for small practices?
Qualifacts is optimized for larger behavioral health organizations. Solo practitioners and small practices typically find smaller-practice EHRs more appropriate and cost-effective.
Does Qualifacts handle state reporting?
Yes, Qualifacts has strong state reporting capabilities with pre-built extracts for state-specific requirements and 837 claim submission for Medicaid programs.
How long does Qualifacts implementation take?
Enterprise implementations typically take 6-12 months depending on organization size, complexity, and data migration requirements.
What support does Qualifacts provide?
Qualifacts offers implementation services, training, ongoing technical support, and strategic account management for enterprise clients.
Vendor Information
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- Qualifacts
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- Pricing Model
- Current public vendor disclosure is quote-based / not publicly disclosed: the March 23, 2026 Credible ONC cost disclosure states only a one-time implementation fee plus a monthly fee for certified capabilities, without dollar amounts or a stated per-user/provider/site basis. Qualifacts' financing article says EHRs may have one-time installation fees and recurring usage-based fees and advises discussing financing/terms with the vendor. No public free trial, free tier, minimum, annual price, percent-of-collections or transaction rate was found. Historical CareLogic Enterprise S3 disclosure (Jan. 25, 2019) describes a one-time implementation fee per agency and monthly recurring fee per agency based on named or concurrent users; e-prescribing has separate per-user/prescriber fees. These are historical and not a current list price.
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Security & Data Breach History
Breaches reported at facilities using Qualifacts
No matched breaches found
No data breaches in the HHS breach portal have been matched to facilities tracked as using Qualifacts (0 facilities tracked).
Source: HHS Breach Portal | Matched via hospital EMR records
HHS Breach PortalBreach matching is based on hospital-EMR assignments in our database. A breach at a facility using Qualifacts does not imply the EMR system was the cause. Breaches can result from many factors including human error, phishing, and physical theft.
Recent Health IT Regulatory Updates
Federal healthcare regulation updates from eCFR
Updated ONC certification criteria for health IT systems including new interoperability requirements under the 21st Century Cures Act.
What this means for you: EHR vendors must meet updated certification criteria. Practices should verify their EMR vendor's compliance status.
Civil monetary penalties for information blocking by health IT developers, health information networks, and health information exchanges are now enforceable under the 21st Century Cures Act.
What this means for you: EHR vendors and health networks can no longer restrict patient access to health data without a qualifying exception. Patients can report suspected information blocking to ONC.
Source: eCFR (Electronic Code of Federal Regulations) | Last updated: 3/24/2026
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